CARFAX Reviews 664

I purchased a 2013 Audi Q5. The dealer (Autonation) provides a free carfax on the cars they have listed for sale.
I read the carfax and there was no indication of recalls in the carfax
The 2013 Audi Q5 was part of a massive recall and class action lawsuit for excessive oil consumption.
This was not disclosed nor is it required for carfax to do so.
So, now I own a car that burns a quart of oil every 1000 miles.
carfax is completely useless

They have incorrect information, and fixing it is a huge hassle. Even though it’s a paid report, the info is basically useless. I’d suggest staying away from purchasing it.

it's a waste of money. and don't provide a detailed report

Fake business if they can't give the correct information. We're talking thousands of dollars

Carfax won't honor their buyback guarantee. They say a motor vehicle dept. can be notified of a total loss by insurance, but it doesn’t always yield a branded title immediately. A Total Loss record is not covered by the Carfax Buyback Guarantee if the DMV doesn't yet list the title as branded. Hence, "title washing" is not identified by Carfax and buyers overpay.

Told me I could find how many previous owners
False
After putting payment they gave a different name then mine
No miles at all on record like they claim. Waste of money

Inaccurate report, Don't waste your money.

Carfax usually works fine, but I had a recent bad experience with them, I found a car online that looked perfect, and the Carfax report seemed to confirm its excellent condition. However, after purchasing the car and taking it for a spin, I discovered major engine problems and accidents that were not mentioned in the report. That's why I can't trust Carfax anymore.

Paid the $44 dollar for a carfax report and not one service/maintenance record was reported. The report was very limited and the information provided is available on other sites for free.

Found many things wring with my truck after the purchase which included a replaced quarter panel.

I would not trust Carfax for a vehicle history.

Do not waste your money.

They have incorrect info and it is a huge endeavor to correct it. They have no human support, even though the bots repeatedly tell you that if you just jump through all these hoops, they'll connect you to one. "Let's get you in touch with one of our agents
To get you in touch with a support agent, please fill out the below information." Then, after all the info, they tell you they don't have humans to talk to, and they start the process all over again.

A common online car sales scam involves tricking sellers into purchasing fake vehicle history reports. Scammers will contact sellers, often through AutoTrader or similar platforms, claiming to be interested buyers. They will then request a vehicle history report, but direct the seller to a specific, often unfamiliar website. These websites are often designed to look legitimate but are actually scams to collect payment and potentially personal information.
Here's how the scam typically unfolds:
The Hook:
A potential buyer contacts the seller, expressing interest in the vehicle.
The Request:
The "buyer" requests a vehicle history report, often insisting on a specific, unfamiliar website.
The Fake Website:
The seller is directed to a website that may appear legitimate but is not an official source for vehicle history reports.
The Payment:
The seller pays for the report, but the website is a scam, and the seller never receives a valid report.
The Loss:
The seller loses money and potentially has their personal information compromised.
To avoid these scams, sellers should:
Be wary of unfamiliar websites: Stick to reputable providers like Carfax, AutoCheck, or VinCheck.info.
Be cautious of requests for specific providers: If a buyer insists on a particular, unfamiliar website, it's likely a scam.
Verify the website: Check for common scam indicators like unusual URLs, misspellings, and lack of contact information.
Report suspicious activity: If you encounter a scam, report it to the Federal Trade Commission (FTC).

Fell for it.. don't buy any reports from here. They have even less info than you already know!

They do nothing! The dealer overlooks certain thins and unless you know what to look for you wont see it. It is completely useless and yet the shady dealers still use it because they can manipulate it. There is no one watching a thing! No one checks these dealers and you can’t leave any reviews online with google or any other ? What a BS deal the government should shut them down and let an adult company take over . No one at carfax is going to tell the dealer that they’d better shape up or they can’t use them. Then the dealer wouldn’t pay them the fees they charge the dealers to be complicit in the selling of highly and obviously questionable vehicles. You read the report submitted to carfax and then see the vehicle in person and say WTF?

Had a mistake made on my vehicles CarFax. A report was made from an officer who put in the wrong VIN. CarFax has left it up to me to fix it. With how accidents effect a vehicles value now I am unable to obtain my vehicles true worth. Reached out to CarFax Multiple times and after waiting a week still no response. This is absolutely unexceptable since CarFax is Profitizing on the publics assets with no cost to them. They should be taking every measure to at least practice an ethical relationship with the publice since everyone that owns a vehicle is considered their clients. In this day in age when someone is in a pickle and needs to sell a vehicle and is prevented in doing so from CarFax's negligence. It just adds to the already rough situation. Since this Carfax Entry is a mistake on not only law enforements end, but also CarFax's I'm sure someone should be held accountable and responsible for compensating for time spent and damge done to a vehicles value if not resolved in a timely manner. Judging by the no response for over a week and half on a should be easy fix and proof is literally in the police report that it wasnt my car tells me this company is loosing its credibility.

I saw a add in your website and bought a car from Velocity auto motors, alpharetta, GA. Their service was best I ever had, Thanks.

Use TrackVIN instead of CARFAX. The police claims the car was towed, the car I hit was towed. Big difference. I drove my car away and the policeman knows it! His report is wrong. The damage on the bumper of my car was minimal, not moderate! Below is what Carfax reports:
Air Bag Deployed
Moderate Damage Reported
Vehicle Was Towed

Carfax does not catch title washing and it cost me $4k. Bought a car originally registered in CA, then after the seller had a minor accident and the car was declared a total loss, he registered it in NV. The same day he registered it in NV, it was sold to a new owner in NV. A year later, I bought it and brought it to be registered in CA. In less than a minute, the CA DMV found records stating an insurance company declared it a total loss. Carfax stated it had a clean title. I filed a formal complaint w/Carfax and their response was their buyback guarantee doesn't apply to my situation. They also updated the Carfax report to reflect the salvage title. Their Buyback Guarantee, and report, is worthless! I overpaid by $4k for a salvage vehicle.

THERE SHOULD BE A COLLECTIVE LAWSUIT AGAINST THESE THIEVES!

🍆💦💦💦💦Carfax

Carfax is a scam. I have purchased cars using this data and thought I was protected. That is before I became educated on the process. The cars I purcahsed using Carfax all had issues and failed within one year. As a dealer, I use two differet verification methods and with my education from the state know the difference between Salvage and Clean titles. Carfax is stating my title is Salvaged when I am looking at a Clean/Clear title which never went into the insurance company posession. The cost of repair did not exceed to cost of the vehicle. The car past inpection the same week. I tried to correct with Carfax and got the run around. No live person, no reply, just AI. Heck the CEO may be an Avatar. I will never use this service ever again. FRAUD