CAR FROM JAPAN Reviews 

473
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 304 reviews, reviewers overwhelmingly had a great experience with this company. Customers widely appreciate that the staff was extremely helpful, skillfully simplifying the intricate process of importing a vehicle. Many users commend the excellent communication, noting that responses were fast, timely, and they kept buyers informed through the entire journey. However, some people mentioned specific issues regarding the condition of the vehicle received, noting instance where arrived cars had unmentioned rust areas. A few other people also felt that vehicle problems emerged, such as an engine issue not disclosed or a car arriving materially different from what was shown.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that vehicles arrive clean, well-maintained,... See more

Service

Customers consistently note positive experiences with service, highlighting great communication,... See more

Staff

Customers report highly positive experiences with staff, highlighting helpful, responsive, and professional... See more

Customer service

Consumers find customer service to be positive, highlighting excellent communication and constant updates... See more

User experience

People report positive experiences with user experience, highlighting a smooth, simple, and transparent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Buying a private car first myself unseen from Japan was a bit of a risk to take but I'm very happy with my car. The process from committing to buy to collecting my car, registered and made UK-r... See more

Rated 5 out of 5 stars

Bought my second vehicle from them, Jun was always there for any questions, buyers need to factor in when buying, the process takes quite a few weeks to put the export paperwork together before the c... See more

Rated 5 out of 5 stars

My entire buying and importing process went as smoothly as I could have hoped. Car From Japan took care of everything for me in a very timely manner, answered every question I had, and helped with eve... See more

Rated 5 out of 5 stars

The assigned agent (Amy)was super responsive and more importantly, helpful. The car looked great on their site and better in person... I've never bought a used car this clean. The Japanese really do k... See more


Company details

  1. Auto Market

Written by the company

CAR FROM JAPAN is the leading online used cars marketplace in Japan, where you can buy a car directly from Japan and get it delivered to your nearest port. Your satisfaction is our 1st priority. Out of the 80,000+ customers we served so far, achieving a 97% customer satisfaction rate. Every year, we export cars from Japan to 50+ countries. We are grateful for the trust and continuous business from buyers all over the world. We have 100,000+ cars available with pictures and detailed information shown in our website. You can compare spec, prices, condition and find the best car for you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

473 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(473)

329 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very smooth process

Very easy to select a vehicle and the entire process is guided with their help. If this is your first time importing a car, the service at carfromjapan could not be better. Excellent in every way.

October 20, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

The assigned agent (Amy)was super…

The assigned agent (Amy)was super responsive and more importantly, helpful. The car looked great on their site and better in person... I've never bought a used car this clean. The Japanese really do keep everything spotless and in great condition. It'll be a couple years but I'm definitely going to buy from them again and highly recommend their site.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

They were communicative and priced…

They were communicative and priced fair, all documents arrived as promised. Vehicle on time and as expected. There was a minor issue upon arrival but after troubleshooting made it right. This was very important as they stand by the product.

March 10, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

My experience was amazing!

My experience was amazing!! I ordered my dream truck and had assistance every step of the way. Ami was extremely knowledgeable and helpful with every question I had, sometimes even better than my broker! I would choose this service again for my next import.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service

Ami, from carsfromjapan.com helped and guided me with everything I needed to know. They were very professional and I would totally recommend!

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks to Car Of Japan

Thanks to Car Of Japan. Importing my truck was a very easy process. Communication was amazing. I was notified of every step of the process and All my questions where answered in a timely manner.

January 20, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Car From Japan - Kei Truck Importing Experience

I used Car From Japan last year to import my butter yellow Suzuki Carry truck, and I couldn't be happier with the experience. From start to finish, the process was well-organized and the rep assigned to me (Mr. Ken) was quick to answer questions and proactive with guidance every step of the way.

The import process does take time, and I hit a few bumps getting the truck registered here in Florida (not uncommon with kei vehicles), but Mr. Ken provided everything I needed to get it sorted out. They clearly know the process well and understand the hurdles buyers might face on the US side.

The truck itself is everything I hoped for, and I'd highly recommend Car From Japan if you're looking to import a JDM vehicle. Just be patient with the timeline — good things take time, and these folks will be with you the whole way.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

The service was great

The service was great, and Ken helped me every step of the way. Fast responses and proactive information. Getting my car was as easy as it could be! Thank you!

February 14, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

A platform that can be trusted

A platform that can be trusted. They have huge inventory of nice cars and their agents are responsive and helpful. I bought two Kei cars from them, all streamlined, satisfying experiences. Highly recommended!

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent communication and amazing car

The car arrived just as described and Mr. Ken provided excellent communication throughout the entire process, making it seamless. All of my questions were answered and the car arrived in no time.

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

Shady

Shady. I purchased a kei truck, they told me they can't find the original registration, so they can't sell it outside Japan. Okay, fine. They gave me three options to pick from. I picked one, then they told me it's sold. Okay, fine. I picked a 3rd option, now they're not even returning my phone calls or emails. I don't understand why they have so many high reviews. Horrible experience

April 27, 2026
Unprompted review
CAR FROM JAPAN logo

Reply from CAR FROM JAPAN

Dear Simon,

Thank you for your feedback, and we’re truly sorry to hear about your experience.

We understand how frustrating this situation must have been, especially regarding the vehicle availability and the delay in communication. During that period, our team was affected by a national holiday and system maintenance, which unfortunately caused slower responses than usual. This is not the standard we aim to deliver.

At the same time, we are glad that we’ve now been able to connect with you and proceed with a refund solution. Our team is continuing to follow this closely to ensure everything is completed properly.

Your feedback is very important to us, and we are taking this as an opportunity to improve both our communication and process transparency moving forward.

If there is anything further we can support you with, please don’t hesitate to reach out.

Sincerely,
Customer Service Team
Car From Japan

Advertisement
Rated 5 out of 5 stars

Easy and seamless process to get my kei…

Easy and seamless process to get my kei truck. Hardest part was the anticipation and the waiting game but besides that everything went smooth and I received the necessary paperwork to retrieve it from the port. Hope to import another vehicle in the future

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience!

I had such a great experience purchasing from CarfromJapan! This was my first time purchasing and importing a vehicle, and they made it so easy! Paperwork arrived quickly, and I love my new car :)

April 15, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look