Car Giant - London's largest used car dealership  Reviews 

Amir was super helpful! As demonstrated in his attention to detail throughout the sales process. No question was too much to ask, (and I had several concerning the spec).

Thank you do much, Amir, the pleasure was mine!

Service is not good

Customer service is very rude not very helpful

All of the staff here at the Willesden Junction branch were professional, efficient and made me feel like a valued customer. Mohammed was great in keeping things moving along at a good speed, so I appreciated his proactivity. Great customer service.

Stephen was amazing, he’s quick and reliable service and with his long experience in car sales you couldn’t ask for anyone better to guide us through out the whole process.
Fully satisfied
5 star service⭐️

Edrian was very helpful and knowledgeable. Assisted in every way possible to make the buying process hassle and pressure free. Thank you

Amir was amazing today

SHUTTING DOWN DO NOT BUY ANYTHING FROM THEM YOU COULD LOOSE YOUR MONEY.
Had a very BAD experience with this company 2 years ago, and not surprised to read they are now closing down. LOTS OF OTHER BAD STORIES.
Just seen a news artical saying they are closing down. So dont risk your jard earned money on a dodgy car from them

Good advice, polite and efficient service

Car Giant made the process as stress free as possible. Helpful service without too much pressure. Stephen Boulter was great.

Extremely friendly and very helpful staff. Everything well explained and the process was very clear and easy.

Sabin you are awesome and u can sell anything 😄😄…Did a good Job

Amie been excellent

It was a very pleasant experience most of the cars are quality and at reasonable price. I almost bought a red colour car which is not my favourite colour and one of the staff member Arian helped me to find another car which was much better. Honestly if it wasn’t for Arian I could have end up with a car I didn’t like. He was amazing and his attitude and passion for his job is outstanding. He was so patient and respectfully. His knowledge about cars is outstanding and he spent so much time helping I’m so grateful for his help. Thank you Arian you are a top guy

Allan was very helpful
This is my fifth car from car giant very car has been excellent very happy,
Thank you

Great experience from start to finish with the Car Giant team, especially Noah and his manager. They guided me through every step of the process clearly and professionally, without being pushy at all. I really appreciated being given the space to make my own decision at my own pace.
Overall, a smooth and stress-free experience — highly recommend.

I am posting this to warn every driver, especially fellow taxi drivers, to stay far away from Spectrum Insurance and Car Giant White City. I was upsold a "specialist" taxi policy for £1,600—specifically paying a £400 premium over standard drivers—on the promise that my income would be protected. Instead, these companies have left me in a state of extreme financial distress.

The Reality of Their "Service":

Deliberate Misdirection: When my hybrid cooling system failed, Spectrum gave me ambiguous instructions that were a setup for failure. They failed to explain the pre-authorization process, leaving me to pay £2,652.62 out of pocket in good faith, which they then used as a technicality to refuse reimbursement.

Systematic Denial: When the issue recurred weeks later, I followed their "proper procedure" to the letter. They still refused to pay a single penny toward the additional £565.00 bill. This proves that their procedures are nothing but a smokescreen to avoid paying valid claims.

Financial Ruin: I have been forced to carry over £3,200 in repairs on high-interest credit cards, accruing massive debt while struggling to pay my mortgage. As a taxi driver, my car is my only source of income. Spectrum’s passivity and lies have caused me months of unnecessary stress and pushed my household finances to the breaking point.

The Verdict:
Car Giant White City and Spectrum Insurance are misleading liars. They are quick to take your money at the point of sale but will abandon you the moment you actually need the protection you paid for. They have shown zero regard for the fact that they are jeopardizing a working person’s home and livelihood.

Do not trust a word they tell you. They do not provide insurance; they provide expensive pieces of paper and then move the goalposts to ensure you are left carrying the bill.

I am finished playing their games. I am now demanding a final response and will be taking this straight to the Financial Ombudsman Service (FOS) for a full investigation into their predatory practices.

Great service from the salesperson (Amar)at Car Giant. Friendly, helpful, and not pushy at all. He explained everything clearly and made the whole process easy. Really happy with the experience.

Very disappointed, purchased my car December 2025 - although the sales process was very smooth now 3 months later I’ve realised there are many faults with the car including it being fitted with a non genuine battery alongside the parcel shelf being missing. Would not recommend nor will be buying any future car from them at all - proceed with caution