CarMax Reviews 

I originally placed a shipping order with a representative, but the company had a glitch in the system and I did not get the confirmation email to ship the car and had no indication that anything was wrong. I eventually called and was told they sold the car to someone else. The customer service representative I spoke with put me in touch with a specific sale associate at my location, but when I selected another car, they entered my email in wrong, and again sold the car to someone else without me knowing anything was wrong. I was under the impression that they were ordering the car directly from their system and I would not need to approve anything. This caused over a month of delays and disappointment, as I had no other transportation at the time. When I asked what they could do to rectify the situation, they were not helpful at all, and it was a very frustrating situation. The best they would offer was to pay for a tank of gas, and only after I talked to eight different customer service representatives. As these were company errors and not mine, I expected more and better, for instance, an extended warranty or price reduction. I understand the no haggle company policy, but when their are serious errors by the company they need a policy in place to rectify the situation and not just say, sorry, our bad and leave the customer annoyed. They lost a customer in my with how they handled the situation.

I had a superb experience at CarMax in Pleasant Hill! I needed to upgrade my daily driver to something more economical and was met with nothing but respect from the moment I walked in. Traded in my 2015 Durango and got a good trade in offer that I was able to apply as a down payment towards the car of my dreams, a 2021 Honda Civic Type R with a manual transmission. Throughout the process, Allan was very helpful and walked me through all of my options, and I left feeling like I had the best deal possible with no haggling. Overall, when I decide to buy another car, this CarMax will be my first stop! Way to go CarMax and thank you Allan for the great customer service! I’m loving my new car!!

I had a great experience from beginning to end. Our sales person was very professional, friendly, and made everything go so smooth. We got an excellent offer for our trade-in, better than expected. This is the third car we have gotten here and we will be back again and again.

I went in to trade in my 2005 ford f150 for something newer with better MPG. I went in not expecting much and was given a decent offer for trade in. The individual who helped me with the process was super helpful ran me through the process and had great customer service skills. He showed me the lot and suggested I walk around look for what I’m interested in and come look for him if I found anything I liked so we could schedule a test drive. They had lots to choose from and I walked away with a great car, one that I am happy with. I look forward to the next time I’m in the market for another car and seeing what else they have to offer.

I am very pleased with the low mileage Toyota 4-Runner I purchased from Carmax. I feel the price was fair, as was the offer they gave me for my trade-in. The salesman was knowledgeable and communicated very well during the entire process. This was our first purchase from Carmax. We will definitely consider purchasing from them in the future.

No pressure, no haggle pricing. They also gave me an above trade in value offer for my car. From start to finish was no more than an hour. From now on I am a CarMax shopper!

Everyone was welcoming.
I was able to sell my car and got a fair offer.

I'm pre-approved for financing and I received a fair offer for my trade in, but I misplaced the title. I called Car Max south Sacramento, spoke with Aji and she said that I had to HAVE THE TITLE and TO GO TO THE DMV!
I went to the DMV today and started the process, and the DMV said the new title would be sent to me in 2-4 weeks.
I went back to CarMax afterwards and they said that yesterday's employee did not know what she was talking about but since I started the replacement process, I now have to wait 2-4 weeks for the new title before I could trade it in!

Even though CarMax lowered its 90-day warranty and used car prices are up, they still offer good customer service.

I really liked how we were able to walk the lot and look at cars without being “harassed” by a sales person right away. When we found a vehicle that we liked, we were lucky enough to get Justin P. as our consultant. He did an excellent job from the first test drive to the final purchase and truly went above and beyond. Their trade-in offer for our vehicle was on the low side so that we decided to sell it elsewhere. Overall we had a great experience with Carmax.

They tried to rob me offered me 5000 dollars less than blue book value for my vehicle but they did tell me my offer in a couple of minutes that's something carvana and give me the vin couldn't do

Received a great price offer on my trade in vehicle and the purchase of another vehicle was a smooth process. Evelyn B was awesome. It was my first Carmax transaction but it certainly won’t be my last.

I received an offer to buy my Civic, online i was offered an amount and when I came in, that amount did not change. My car was paid off and I was showed pics/ststs of every car I qualified for, the remaining amount was applied for the down and I drive away in my newer car. My car was a 2018, I had 120,000. I drove away in a 2023 Mitsubishi 48,000. No cash down, no cosigner. Took a few hours to test drive wash and fill out paperwork. My credit is a wreck and CarMax made the process simple, quick and easy. Will definitely return and recommend!! Tatiana made the process smooth and simple.

The absence of sales pressure was noticeable as soon as I walked into the building,. Just having my questions answered clearly and being offer to look around the lot on my own put me at ease. The car buying anxiety I usually have was gone immediately.
The ease of finding s vehicle, test driving it and the purchase process was thorough and easy.
So impressed with the process and with the quality of help and service from the staff. Neil was so helpful, clear and honest.
I’ll definitely be referring family and friends to the Tupelo location!

Fair offer on my trade. Extra effort to clear the title on my trade so I could leave IN MY NEW vehicle the same day. All members of the Team in Omaha made that work.
Megan and Mei Li were integral to the process.
Love the car. Price was fair. Car is like brand new.

Pricing of new vehicle was fair. Gave me a decent price for my trade in. Although the first offer on my trade expired before I found the right vehicle. When offer renewed it keeps going down? (Was not told that until after the fact, Find a vehicle then ask for a offer.) Won't take a deposit to hold vehicle so I could get my own financing. Then told that car may sell before I come back. And I should go with their financing @ 14.99% !! So, I feel Carmax uses a bully/pressure tactic. Buy Now or Lose It! Most of your sales staff is way to in-experienced to be doing deals & this type of paperwork. I was there 5 times. First time to check out vehicle. Second time to check out vehicle again after issues and dealer recall. Third, Fourth and Fifth to do paperwork (total of 5+ hours just for paperwork). The new vehicle was filthy, seats stained. Was told Carmax really doesn't detail cars, you just wipe them down? For $30,000 my car should be cleaned. I would recommend Carmax to someone if they had a lot of time to spend on the car buying process.

Since we walk through the door we were treated provisional by Wasaun Cacho.
Assistance was very good from beginning to end.
The sale went flawless without any issues.
10/10. And when we needed to wait we were offer to go get lunch.
Dis not take the offer as we needed to run a quick attend. But great gesture, thank you.
CarMax see you with my next purchase.

Buying a car at Carmax was easy and convenient. I had looked up the car I wanted to check out online before I got there. Barry met me at the door and setup the test drive. Afterwards, I knew this was the car I wanted and that I also wanted to trade in my current car. Again, I had started that process online which made things so easy when it came time to make the deal and I got a fair offer for my car and was happy with the price of my new car. Bri in the business office walked me through all the paperwork and answered my questions along the way. Presto-chango, I have my new car and could not be more satisfied.

I got a certified offer from Carmax to buy my Genesis, printed it out and had an appointment time. I went in at 11 AM, signed in and 40 minutes later they said they could not find it even with my printed out Carmax dealer sheet. They said I would have to start over - another 40 minute process. Since I was not going to buy a car, they were either not interested or they were just bad business people. After driving 1 1/2 hours and waiting 40 minutes, I got nothing. What ticked me off the most is that it took them 40 minutes to tell me I would have to start over. I sold it to Carvana for just a little less money, they came to me and I had a check from them - 4 hours after I returned from the Carmax jerks. Use Carvana only!

I had a great experience with Car Max. I got a great offer on my trade in, and the process was easy.