Carnoisseur Reviews 

900
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely knowledgeable, helpful, and friendly staff who provide wonderful guidance when selecting the correct items online. People also love the incredibly fast delivery service, emphasizing that orders arrive promptly, securely packaged, and fully complete with all useful breakdown accessories. Some reviewers were not happy with delivery complications, mentioning unexpected split shipments across multiple days and confusing messages from couriers. A few customers also noted occasional minor issues with goods received, such as slightly damaged storage bags, minor fit discrepancies, or missing small components upon opening their packages.

What people talk about most

Product

People report positive experiences with product quality, noting that the spare wheel kits and accessories are... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast shipping times and... See more

Service

Consumers find service to be positive, highlighting quick responses to queries and efficient support from... See more

Quality

Users describe positive interactions with quality, consistently highlighting the superb materials and perfect... See more

Staff

Reviewers highlight positive aspects of staff, describing them as professional, knowledgeable, and extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a query about the item and this was responded to very quickly. The online ordering process was simple to use and the goods were dispatched very promptly. A key factor in buying from Carnoisse... See more

Company replied

Rated 5 out of 5 stars

Recommended - comprehensive wheel & jack kit. Dealt with my query regarding a space-saver wheel promptly prior to purchase. Items arrived speedily by courier, as described and well packaged. Hope... See more

Company replied

Rated 5 out of 5 stars

Good website so could find what I was looking for easily. No delivery charge( especially welcome out here in far west of scotland) Arrived well packed up.

Company replied

Rated 5 out of 5 stars

Great service. Arrived earlier that expected. Well packed and some great extras. Following my email and subsequent phone call, I actually spoke with owner. He explained delivery procedure and checked... See more

Company replied


Company details

  1. Car Accessories Store
  2. Auto Machine Shop
  3. Auto Parts Store
  4. Racing Car Parts Store
  5. Truck Accessories Store
  6. Wheel Store

Written by the company

The UK's leading alloy wheel and performance parts specialist. We offer a huge range of products to enhance your vehicle. Est. 1979.


Contact info

4.9

Excellent

TrustScore 5 out of 5

900 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(900)

188 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb Service and Support

Wide range of products, great value and fast delivery with very proactive, responsive and supportive customer service. Definitely recommend. Many thanks.

July 13, 2026
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Reply from Carnoisseur

Many thanks Marc

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Rated 2 out of 5 stars

Doesn’t fit correctly

Definitely not a custom fit had to leave a large gap at top so it would line up with the ridges on the bumper.
Looks good when boot lid down, but gap very noticeable when open.
Cost a lot for what it is so wouldn’t recommend it!

July 24, 2026
Unprompted review
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Reply from Carnoisseur

Hi, thanks for the feedback. The Rearguards we sell do sometimes have to have a small gap after the boot lip to ensure the boot still closes correctly. Sorry if it wasn't quite what you expected, but it is tailormade for the vehicle, and should protect the boot lip from scrapes and scratches as intended. Thanks again for your order.

Rated 5 out of 5 stars

Kit arrived in good time, with helpful features.

Kit arrived in good time, and was complete. The guide bar for the wheel alignment is a nice/helpful feature.
Wheel bag was damaged on receipt, but was replaced with no hassle.
have tested the fitting using the supplied jack, the ratchet handle to raise /lower the jack, again a helpful feature.
Have not used in anger, but am confident all will be good.

June 19, 2026
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Reply from Carnoisseur

Many thanks

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Rated 5 out of 5 stars

Extremely satisfying when you can have…

Extremely satisfying when you can have full trust in the process of ordering a space saver kit that will work and fit in the boot space. All my questions were answered promptly and given the advice to check that all worked out perfectly. I can fully recommend Carnoisseur for all your vehicle needs their service and competitive pricing is excellent.

July 6, 2026
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Reply from Carnoisseur

Many thanks for your review.

Rated 5 out of 5 stars

What amazing service

What amazing service, I called and spoke to Patrick on the Thursday he selected the correct tyres for our new Mini’s, we placed our order and our two space saver wheels arrived on Friday morning. Great service thank you.

July 16, 2026
Unprompted review
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Reply from Carnoisseur

Thanks Clive, glad to hear your were pleased with everything. Thanks again for your order.

Rated 4 out of 5 stars

Thanks ...

Thanks .... I liked the web-site and the person I spoke to on the 'help-desk' to answer a question... very good

Materials arrived in good order , courier provided good communications .... only gripe
It was pricy .... I know I paid for the convenience of it all being together ...but still a bit heavy

June 30, 2026
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Reply from Carnoisseur

Hi Warwick, thanks for taking the time to leave us a review. Your feedback is very much appreciated.

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Rated 5 out of 5 stars

Needed some custom harnesses made

Needed some custom harnesses made and shipped to Norway. Carnoisseur made everything easy and the reply time (Thanks Neville!) was almost instant and always positive. Would 100% use again and recommend to anyone who asks.

July 8, 2026
Unprompted review
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Reply from Carnoisseur

Hi Robert, many thanks for your review, and thanks again for your order.

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Rated 5 out of 5 stars

Honest company who understand what you need.

This is a great company to deal with, I have only used them for car mats and the road hero tyre sets x 2 which is a god send with cars coming with no spare wheel nowadays. They are honest and do not try to sell you stuff you do no need for example I asked via email do I need to buy the complete road hero kit for my new car and they tell you exactly what you need and discount you for what you don't. Also this was answered via email after 9pm. Goods turn up well packaged and on time.Five star company.

June 17, 2026
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Reply from Carnoisseur

Thanks Gary

Rated 5 out of 5 stars

Great firm with personal touch.

Great firm with really personal service. Excellent communication to sort out my order. Replied when they said they would and even responded out of hours when the delivery when adrift

June 5, 2026
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Reply from Carnoisseur

Many thanks for your review. Your comments are very much appreciated.

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Rated 5 out of 5 stars

4 point harness

Item ordered and delivered only for to me to find out much later that I hadn't ordered exactly what I needed. Even though it was past the standard return time they kindly took the item back with a full refund and supplied exactly what I needed and shipped out promptly.
Very pleased with the service.

June 22, 2026
Unprompted review
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Reply from Carnoisseur

Thanks Paul

Rated 5 out of 5 stars

Absolutely fantastic Company to deal…

Absolutely fantastic Company to deal with, and I can easily understand how they have such good feedback. From initial enquiry to delivery, I dealt with Patrick who, it turns out, is the MD (and occasional tea boy) of the Company. All questions were answered speedily and in plain English. The item was very quickly dispatched and communication throughout was excellent. Delivery was as stated, the quality is superb, and really good value. There was a problem with a missing bit, but that was very quickly resolved and sent out to me. I cannot recommend this Company highly enough, and wish them all the very best in the future. Thank you, Patrick, you're a star!

June 16, 2026
Unprompted review
Carnoisseur logo

Reply from Carnoisseur

Many thanks Mr Brown. Hopefully we can help you again in the future. All the best.

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