Another amazing Kit from Caroline Hirons. The kits are so well thought through, every product is added with purpose. Whilst the individual items are high end and live to be expensive when purchase... See more
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Great products. I'm a big fan of the skin rocks moisturiser, really look forward to trying the rich version. I am new to the retinoid products but look forward to trying both 1 and 2. The bookend... See more
As always the Hirons experience was amazing! I love that I use Skin Rocks and at 52 have amazing skin not just because of the products bit I've learned so much about my skin from Caroline and know the... See more
Company replied
Caroline Hirons is the goddess of skin care. Her products are amazing and her kits always contain brilliant products saving you so much money. So recommend this fabulous company 👏🏻
Company details
Written by the company
A globally qualified advanced aesthetician, Caroline has over 37 years of experience in retail, including 25 years in skincare, consulting and advising for retailers and brands in the skincare industry. Since starting her blog in 2010, Caroline's no-nonsense approach on what you need and don't need to put on your skin has led her to be named 'The Skincare Queen' by her millions of followers around the world. Her book, Skincare, is the UK’s bestselling beauty book of all time and it won the British Book Awards Non-Fiction Lifestyle Book of the Year 2021. Caroline believes the future of beauty relies on science and education. She wants to dispel ingredient myths, clarify what products do and don’t do, and generally empower people to become experts in looking after their skin.
Contact info
United Kingdom
- store@carolinehirons.com
- www.carolinehirons.com
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 24 hours
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Another amazing Kit from Caroline…
Another amazing Kit from Caroline Hirons. The kits are so well thought through, every product is added with purpose. Whilst the individual items are high end and live to be expensive when purchased from retailers, the CH team offer amazing good value. I love trying the products which I may not normally be able to afford.
The bonus limited addition hair clip is also great quality and holds my hair really well.
Thank you team you really do an excellent kit!!
February 2, 2024
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Best kit for ages
Best kit for ages. Fantastic products and nice to see a hair product also. Very quick delivery.
February 2, 2024
The Queen of skincare
The Queen of skincare! Products, kits & service are all second to none and the sharing of knowledge just fantastic.
February 2, 2024
As always a fantastic service well done…
As always a fantastic service well done to Caroline & her team 👏👏👏
February 2, 2024
Love the curated sets
Love the curated sets. Ships out quickly, excellent customer service and always excited to try the Skin Rocks brand.
February 14, 2024
Unprompted review
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Poor customer service
Latest kit arrived today and one items (hair clip) was broken. Contacted customer services and was told I'd have to wait over a month for a replacement. I asked if it could be substituted for something else. Was told no you have to wait. Ridiculous not to have spare stock as not every order will arrive perfectly. I won't be buying again. Poor customer service.
Since leaving this review, customer service contacted me and said they were sending out a replacement (I'd previously been told they didn't have any). I then received what can only be described as multiple bizarre, ranting Instagram messages from CH. Not professional at all. Sad but they've lost a regular customer.
February 9, 2024
Unprompted review
Reply from carolinehirons.com
Hello Nadia,
Whilst we are disappointed that your hair clip arrived damaged, we are pleased to offer you a replacement. Whist we work to resolve this matter, we appreciate the support of our customers and hope your skin is loving the products in The Winter Heroes Kit. We are delighted to provide a full routine with incredible brands all at a discount of over 51%.
Team CH
A great kit!!!
This kit has so many amazing curated products that I had either had or wanted to try. Knowing that they were tried and tested by the amazing CH made it that more desirable. I resisted buying it for a while but then fell at the last hurdle! Great value and so far so good!
December 4, 2023
Great Experience - Great Products
I love my Caroline H products, i have watched Caroline on Insta from Australia all through Covid. I have always been a bit to scared to order anything direct. So when i saw i had the opportunity to order her New face cream amongst some other great products we don't have in Australia at a discounted price i thought why not. Not only did i get a massive deal, i also got my package in record time. It literally took 1 week from order in the UK to my doorstep in Australia. I am loving my Kit.
Thankyou and next time i will wont sit back and wait for years.
December 4, 2023
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A winner all around!
The website is comprehensive. The customer service is on top of it. The shipping turnaround is out of this world. The products are lovely!
December 4, 2023
Great value
Super fast delivery to Australia - and the value for money in this pack is so good!
December 4, 2023
GENIUS WEBSITE
Lots of great confidence building advice and products.
I love the kits. Excellent products at great prices.
December 4, 2023
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Great value and fast shipping
Super fast shipping, great value deal with the kits!!! Great products that became new favorite
December 4, 2023
Everything like clockwork
Easy to order, good communication, quick delivery and sensible packaging
December 4, 2023
5 star experience as per
Great brand with the best team, and faultless premium skincare!
December 4, 2023
Speedy Gonzales
Excellent customer service and incredible speed for international delivery.
December 4, 2023
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Reliable and easy transactions
Reliable and easy transactions
Customer service outstanding and delivery to New Zealand was so quick.
Any issues are always dealt with too.
Recommend 100%
December 4, 2023
Great value pack with fast shipping
December 4, 2023
Always a pleasant buying experience
Easy to buy, beautiful packing, fast shipping. Plus, fab products.
December 4, 2023
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