Carpenters Group Reviews 

Shady firm.

I received a threatening letter about a debt i don’t own, over their representation costs, when i have not instructed them or had any communication.

This is a scam claim to solicit funds they are not entitled to,
Very rude on the phone and just hand up, I’m preparing a court action against them.

I have already reported them to the Solicitors Regulation Authority.

Avoid at all costs! Scammers!

Update to response. They’re asking for a case reference, I don’t have a case reference as I NEVER instructed them.

A demonstration of the fact the never read the review!

Avoid these cowboys!!

Update 16/07/2026
Carpenters are trying to have this review removed, claiming defamatory comments to Trust pilot. If this review is removed it will be reposted!

This is a fair and detailed listing of the behaviours of firm with whom i have zero dealings, yet i have received threatening letters over a fake debt and passage of the same to a debt collection agency.

Carpenters have been emailed directly and challenged to provide evidence I instructed them, which they have refused to provide.

Their attempts to have a honest review of my experience removed tells you everything you need to know, their trust pilot score cannot be trusted!
This makes a mockery of Trust pilot policies and the notion reviews can be trusted at all.

If you need evidence of this companies behaviours and performance check out other review sites, you will see exactly the same similar experiences.

If my harassment continues I am going to sue this company!

appalling service, they fail to respond to any communications, email and their own portal, they fail to keep you up to date with the claim. the only way I ever get an answer to my communications is when I make it an official complaint, and then in my opinion they just respond with any excuse they can for the delay. The third party admitted liability nearly two years ago, and still nothing. I am now think of raising an official complaint to the ombudsman and would urge anyone who is in the same boat to raise an official complaint to the ombudsman. If they cant or don't want to do the work then they should not take on the case. I have formal complained to my insurance company who appointed this appalling legal company (my opinion)and recommended they place their business elseward in the future.
If I treated my customers the way this company treats their customers, I would be out of business.

Abby Keenan was very helpful, answered all my questions and displayed a great deal of professionalism during the entire process. I am very grateful for your help.

almost 2 years since my accident and although third party has consistently denied liability that is more due to the fact he had no valid MOT so has to chance it, I understand there is a process but he will never just give in and I have provided all the evidence to prove my case, everything is in my favour other than the never ending delays in processing my case, I don't ever get a response when contacting my advisor Vikki via messages,I have responded immediately to every request from them, I was emailed in May to say we have to proceed to court and nothing since, very big delays between communication. such a shame as the few times I've chased by phone they have been really pleasant

Even though the process was a long one I was kept well informed throughout and once the situation was resolved the compensation was quick many thanks to all at carpenters

After a follow up call with Abby my settlement organised through carpenters was with me within the week.

Once again Abby chased things up and concluded our business

Many thanks

Bob Coles

To leave a review a one star is the minimum which this company are not worthy of. From the start I was made to feel unimportant, undervalued and the problem. We were dealing with a rude member of staff who has since been taken off our case and the new case handler hasn't covered himself in any glory either. Our case has been ongoing for just short of three years leaving us massively out of pocket and we seem no closer to any resolution and communication from Carpenters is non existent with them now ignoring our latest emails. Unprofessional behaviour from so called professionals in their field.

Still no reply even telephone number doesn’t work would not recommend these to anyone considering changing company or seeking legal advise from some one else

**update- still no callback after promise from company below**
Awful company. I ring up and they tell me Georgia Ward is free. then they put me through, I go on hold until I get cut off. Rinse and repeat. Got hold of one decent guy a few weeks back but he’s now ignoring me too. Ignore emails and portal messages.

I had an excellent experience with my solicitor Kieran Franchetti throughout my car accident claim. From the very beginning, they were professional, knowledgeable, and supportive, keeping me informed at every stage of the process.

They handled everything efficiently, answered my questions promptly, and made what could have been a stressful experience much easier to deal with. I always felt that my best interests were being looked after, and their attention to detail gave me confidence that my claim was in safe hands.

I truly appreciate all of the hard work, dedication, and clear communication throughout my case. I would highly recommend their services to anyone needing legal assistance following a road traffic accident. Huge thank you to Kieran Franchetii (carpenters group) for providing such outstanding support and professionalism.

My experience with Carpenters was a long process, 3 yrs 8 months in total. My case was very complex as I had lots of different health problems along the way that I was dealing with due to the accident.
I was in contact with Carpinter solicitors throughout and although it was difficult at the start all things became clearer as time went on as they just wanted the best outcome for me and at times when I felt like it would have been easier for me to walk away. My solicitor Michael Dutton was very supportive throughout, although a very busy man he always had the time to listen to me and support me throughout the process that was at times very difficult. He listened to my problem's, frustration and tears that I have carried throughout and helped me get through it all. He told me to trust the process that was a rollercoaster at times and with his team got me a result that I didn’t expect, more than that I actually feel that I was verified as a person although my family supported me throughout and listened to me and helped me in every way possible I felt like a broken record and didn’t like talking to them about what was happening with me as I already felt like I was always asking to much from them and felt guilty offloading all the time so I felt like no one understood what was going on around me. I would like to thank Carpenters and their team and a special thanks to Michael Dutton for listening, understanding and taking the time to listen to me, I couldn’t have done it without him.

Shocking. Purely shocking. My case was re-assigned 3 times, first one just did not respond whatsoever. Second one was the same, my latest Handler Natalie Eyre, I’ll give credit to, she’s been superb and has actually progressed the claim. But prior to this, 3 years of hardly anything, no messages back and impossible to get hold of. Their online portal is also very poor, firm needs shutting down… except for Natalie, she’s the bright spark in an otherwise very rubbish business

Chris was brilliant from start to finish. He handled my insurance claim professionally, kept me informed throughout, and achieved a great outcome. I'm very happy with the service.

Loughran has been amazing and supportive. Thank you for everything. -Liz

They were instructed to manage my car accident back in 2023. To date I am still waiting. The file handler ignores emails, requests to have your file handlers changed are ignored and impossible to speak with a human!!! Poor service. Poor communication. When I made a complaint they dismissed the complaint. Not a company I would recommend

Chris Carr was absolutely brilliant handling our claim. Communication was brilliant, responded accordingly and swiftly and talked me through the whole process with ease. Can’t recommend carpenters enough and especially Chris Carr.

Poor customer service, very poor communication, would highly recommend you go some were else, look at there reviews on Facebook

I would strongly advise anyone considering Carpenters to think carefully before instructing them. My experience has been extremely poor and communication has been terrible, repeated delays.
They apparently had issues with the portal which meant my counter offer which was signed on the 5th April was not sent to the third party (regardless of me chasing). I was then informed they gave the third party an extension and that deadline was the 3rd July. I have since chased AGAIN, but still no response. I have submitted a claim with them but from their response I genuinely don’t think they care about poor service and looking at the other reviews it going to show service is not their top priority. The fact that I have had to follow up even their complaints process speaks volumes.
This has been a recurring issue throughout my claim. Emails have gone unanswered, updates have only been provided after persistent chasing, and I have been left feeling that if I hadn't continually contacted them, my case would simply have been left without any communication.
Overall, I have found the service unprofessional, frustrating, and well below the standard I expected from a firm of solicitors. I have submitted a formal complaint to the ombudsman.

Ryan was completely professional and kept me up to do with every step. He answered any questions I had promptly.

SOU0924/00432
over 4 years since the car accident when some one drove in to me in a que of traffic she didn't slow down for the que as didn't see it pushing me in to the next car and them in to the next.
I have a hip and back injury now taking 7 different prescriptions seeing the Pain management clinic to help me live with the pain and still cant get any where with this company wont reply then when they finally do they clearly haven't done anything offered me a couple of thousand pounds for my back injury .... but my main injury is my hip this is what took the shock during the accident as my foot was on the brake the reply was "we didn't realize you also had a hip injury??? what are you claiming for then. it took them over a year to get in touch with the person who crashed in to me insurance company, 7 months ago sent me to see a specialist but forgot to send them an updated copy of my medical records and expect me to pay for the appointment, despite emails from myself I seem to be getting ignored now absolute disgraces of a company