Carpets 4 Less Reviews 578

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional approach, making the selection process easy and pleasant. The service, from initial viewing to final installation, is frequently described as excellent, with many appreciating the efficiency and smooth process. People are particularly pleased with the quality of the products and the competitive pricing, often finding great value for money. However, some customers also noted issues with fitting, including instances where fitters were late, left rubbish behind, or performed subpar work. There were also mentions of incorrect product delivery, such as wrong colors or sizes, and some felt pressured when seeking refunds for these issues.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the helpfulness,... See more

Service

Reviewers mention positive feedback about service, highlighting exceptional, courteous, and professional... See more

Product

Users describe positive interactions with product, often highlighting great quality and good prices for... See more

Price

Customers had positive experiences with price, often finding competitive rates and good value. Many reviewers... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high standard of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited the Milton Keynes store (having been let down by the local Tapi carpets). Jess was very knowledgable and helped us find a suitable carpet within our budget and time constraints. Just a few w... See more

Rated 5 out of 5 stars

No messing no fuss, took in my measurements and chose my carpet. Price set for carpet and underlay . Date arranged there and then. Would have preferred sooner but if they were busy they are good , ri... See more

Rated 5 out of 5 stars

Having had the stairs and landing carpeted earlier by this company, we decided to have them fit our bedroom carpet. Each time we’ve received great friendly service, the prices very reasonable also. Co... See more

Rated 5 out of 5 stars

Great personal service from Brian in the Colchester store. Advice was excellent and order was completed within just a few minutes. Slight issue with the invoice and our late request to add to the orde... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

578 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very happy with my carpet and top customer service

I have been going to the Chingord branch for many years top customer service always. This time Hassan assisted me choosing the colour and quality, he was very polite and friendly and Daryl fitted my carpet very nice guy I was late on traffic but he waited patiently. One happy customer thank you Hassan and Daryl especially.
Hosanna

June 8, 2024
Unprompted review
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Rated 5 out of 5 stars

Great customer experience in Chingford branch

We visited the Chingford branch to buy some carpets for our first home and we were fortunate enough to have Hassan assist us with choosing the perfect carpet for us. He was very patient and advised us on what was best for us.
Totally recommend his service. 10/10 customer service

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Chingford Store

I entered the store in Chingford wanting to get vinyl flooring for our kitchen and bathroom, but with barely any knowledge on the subject. Hassan was very helpful and thoroughly explained the advantages/disadvantages of the different options I chose. His background in kitchen design was also brilliantly helpful!
Looking forward to picking up my order soon and coming again when next needed!

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

The best carpet shop I’ve ever been to…

The best carpet shop I’ve ever been to the most honest and decent people I have cerebral palsy and They’ve been over backwards to make sure I was a happy customer and they went over and above what they should’ve to make sure that I walked away with a smile on my face definitely the best carpet shop you ever get to deal with Thank you to all the guys at Carpets for less for everything that you did for me

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

Very good customer service

Very good customer service, was in and out within an hour. Hassan from the Chingford branch was very helpful and gave good guidance to someone (me), who has no knowledge on carpets, would highly recommend both the Chingford store and Hassan, 10/10 experience!!.

May 15, 2024
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Rated 5 out of 5 stars

We had an amazing experience in…

We had an amazing experience in Chingford branch a week ago. Hassan was very accommodating. He helped us to choose the carpet and organised a fitter for the following day. Mind you it was a bank holiday Monday and another store told us they could fit a carpet in 10 days.
We were also very pleased with Andy who came to fit the carpet.

May 6, 2024
Unprompted review
Rated 5 out of 5 stars

Trusted Company

I have used this company several times, and will continue to use.
Great service, good options.
Fair price. Carpet fitting done well.
Great communication reliable service.
The Boss is great and friendly.
All the staff are helpful through my experiences.

Sales Advisor Hassan.
Chingford Branch

May 4, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, helpful service woth good advice. The product arrived before the expected date. Great fitting service.
I've had several floor coverings from here and have always been pleased.

April 25, 2024
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Rated 5 out of 5 stars

Carpets for less

Carpets for less
Chingford Branch
I recently bought stair carpet and carpet for the lounge. We were very well looked after by Hasan & nothing was too much trouble . I won’t hesitate to recommend them

April 13, 2024
Unprompted review
Rated 5 out of 5 stars

Carpets 4 Less~Five-Star Carpet Fitting Excellence!

The Chingford Branch, have only gone and done it again. Another great job. Have used this branch 3 times previously at different addresses. On this occasion, The Manager introduced me to Salesman Hassan, as I now wanted some carpets for Mum’s through lounge. Hassan took the time to understand my Mother’s needs and preferences, offering valuable insights and guidance throughout the process. His friendly character and commitment to delivering top-quality work made the entire experience pleasant and stress-free.
(Getting to the point)
From start to finish, the process was incredibly smooth and efficient. The team arrived on time, with all the necessary equipment, and got to work right away.

Not only was the carpet installed flawlessly, but the attention to detail was outstanding. Every corner was neatly tucked, every seam perfectly aligned - it's clear that these professionals take great pride in their work.
From the moment they arrived to the final touches, everything was carried out with meticulous care and attention to detail. The installation process was efficient and smooth, with the team working seamlessly to transform my Mum’s space into a beautiful and cosy environment.
Again Thanks to Mark, Hassan and the rest of the team

March 27, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service in-store

We received excellent service in store, and would highly recommend Hassan from the Chingford branch. The service he provided was 10/10. He was patient, informative and very reassuring. The end result was beautiful top-quality carpet that has made an incredible difference to our home.

February 24, 2024
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Brother Hassan…

I would highly recommend Brother Hassan from the Chingford branch to help you with all your carpet needs, he was very knowledgeable, helpful and even gave us a discount. Customer service 10/10 and would definitely recommend him to all.
Thank you again and hope to see you soon

March 25, 2024
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Rated 5 out of 5 stars

Great service from start to finish

Recently bought a rather lovely wool carpet from the Chingford branch, helped by Hassan. He was really welcoming and helpful throughout the process of purchasing and arranging fitting of the carpet, and arranged a lovely deal for us along with his great boss Mark. We wanted the carpet fitting over a number of days (over a period of several months!) to allow us to decorate rooms and move furniture about, and this was arranged easily. Very happy and will definitely go back if we need a carpet in future.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, great customer attention to detail, very highly recommended, will defenitely use again in the future!

March 16, 2024
Unprompted review
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Rated 5 out of 5 stars

Amazing service

Amazing service, had a fitting cancellation & came the next day. Carpet was really great value and looks fabulous in the bedroom. I would not hesitate to recommend Carpets 4 Less. Make sure you see Hassan at the Chingford Branch.

February 28, 2024
Unprompted review

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