Carphonewarehouse Reviews 

Went to the store in Tallaght in Dublin. Had serious issues with Eir and their customer services and network services. When I went into the staff in carphone warehouse they couldn't have been more helpful. The girl was really friendly and polite and extremely helpful and understanding. They talked me through the best offers on other networks and helped me make up my mind about which network I wanted to change over to. They did everything for me. The only thing I had to do was wait. She made sure all the settings on the phone were correct and working before we left the store. I wish Eir had the staff like this because they lost a customer due to their complete and utter lack of professionalism and help and knowledge of network issues.

Excellent experience today in the store in drogedha retail park unfortunately I didn't get her name I needed to replace a phone but ensure I didn't lose anything on the old one! Sentimental reasons as they say! Problem was old phone wont charge the lovely girl sorted it for me it took 2 hrs to switch everything over she was so amazing thank you hope u see this

Staff very helpful, up sold me a better spec phone at no extra cost to the plan I originally went in for.
Far more options in one place

I was attend it by a polish girl that was very helpful,friendly and she knew exactly how to do her job right!

Would give no star if possible. Purchased an iPhone in Mullingar and still in warranty. Phone started overheating and switching off with a high pitched sound, which even scared the dog. I brought it back to shop who returned it to Apple. As far as I’m concerned this phone was faulty and a possible fire hazard. Got a call to say a replacement phone was ready to collect. They gave me a RECONDITIONED phone. I’m disgusted at getting someone else’s problem. I’m going further with this. If this was a TV would I have got a reconditioned TV to replace a faulty purchase?? I think not. Consumer law doesn’t seem to apply to phone companies.

Recently bought my new phone from Carphone warehouse Tipp Town SC, Cliona looked after me, was informative, knowlegeable and took the time to run me through all of my options. Delighted with the phone and would highly recommend them to anyone!

Shop is great and they do have a lot of options how ever I called into the shop 3 times before I got a staff member that could listen to me and tell me what I needed ok my first visits were around xmass time bn busy time of year and all but still now I went in new year and was lucky to meet a staff member that new how to listen and talk give me few option and recommended best option for me happy days

Really knowledgeable and friendly staff, they made it easy for me.

Met with Stefan in Athlone Town Centre.
Very impressed with the way he dealt with my purchase of my new phone and change of network.
Would definitely go back.

Dealt with Lee in Charlestown Dublin, fantastic staff.

Very competitive pricing. Excellent staff and very friendly.

Although I've always purchased in Carphone Warehouse this experience was by far the best. After buying a new iPhone we had issues with the network trying to activate the new number. All I can say is the staff went above and beyond (where our network failed) to resolve the issue. I was at my wits end dealing with the customer care number and live chat of our network who only seemed to pass the problem each time to someone else. However after returning to Carphone Warehouse they sorted everything for us. Couldn't recommend them enough

My tragedy.
Last friday the inevitable occurred when my trusted 5 year old samsung finally died of old age. Of course just at the wrong time. I visited my favourite carphonewarehouse here in Ashbourne, county meath and the assistants all gathered round and tried their best to resussitate my beloved companion of the last 5 years. But all to no avail. It was necessary to lay her to rest but the assistant immediately popped up one of the follow on models at a reduced price and i was immediately over my loss. And this only took 30 minutes before i was walking out of the shop with a big grin on my face and a new love.

Goods didn't arrive
Phone contact is almost impossible
Vote with your feet - stay away from them.

I placed an order with Carphone Warehouse. It was promised on a given date but nothing arrived. I telephoned and I was told that there was some difficulty and it would be received the next day. NOTHING.
Telephone calls to Customer Service have an average wait time of 30 minutes then the phone gets put onto a review service.

I still don't have my order (Transaction reference 421246598) nor any explanation.

My recommendation is to steer well clear of them This is not the first time they have dropped me in the poo.

Aidan in Carphonewarehouse @ Clare Hall is an exemplar of customer service excellence. I would appreciate it if my comments were made known to him as he was thoroughly professional and a pleasure to deal with.

You know the old saying if it sounds too good to be true it must be the Carphone Warehouse. Miss one payment or be late and they list you on the credit bureau without a mention. This abuse of customers must stop. They should like other good companies send out a notice ...at least. BUT-no they don't- straight to the collection agency.
Besides that you can always get a better deal dealing direct with the major players as the network they hawk is extremely poor .

I visited Carphonewarehouse to take back a charger lead that had broken, the lady was quite nasty, she was not English and asked what is wrong with the lead it was broken where is my receipt why have I not got my receipt I throw them away, after a fair amount of being quite nasty she gave me a replacement with a receipt which again broke, I went to the Rosehill Surrey branch where the man said he knew who this lady was the Manageress, I said I don't care who she was not talking to me that like.

Look forward to an apology on her behalf.

Nasty little madam.

I went to the Sutton branch today to enquire if I bought a new Samsung A20e on line from Virgin would they help me set it up as Virgin will not (already complained about Virgin), the man (not English said would charge £15). When I get the phone I will go to the Rosehill Surrey branch, these staff members are unbelievably rude at times.

Olivia in the Liffey Valley store is excellent to deal with. She is so helpful and kind, she would be an asset to any store.