Carrefour España Reviews 

Terrible company. I bought a TV online and although the packaging was perfect, the TV inside was smashed, bent and broken. I didn't open it until after the 14 day period due to renovation works and Carrefour did nothing to help. An ugly customer service experience.

Appalling customer service from Carrefour Torrevieja. Bought 2 air conditioning units and paid for installation which wasn't completed. Sent more than a dozen emails, 3 phone calls and made 3 store visits to resolve the installation problem, all to no avail. Customer service staff have repeatedly failed to call back and our AC is still not working!!!

I love to buy in Carrefour, the employees are prepared to any situation and even when I had some issues , always was easy resolving. So I guess other companies should learn with Carrefour

Do not buy from marketplace.
Bought 3 a/c units..paid and sent all documents they required..they send an email.for delivery date and transport tracking number both false..sent over 9 days a email each day..no replies..tracking number still fake..finally with zero help from them they send a email asking for review clicked on the link..nothing.zero ..time they updated the awful software..and they need a better customer service..that work!!!!.

Carrefour, Av. Juan Carlos, ESTEPONA

Today I bought 12 Almond Breeze which was offered at 2 for 1 on a Carrefour Card.

When I checked my debit card full price had been taken.

I checked my store card and invoice which confirmed the same price.

Carrefour is a rip off joint so I always take pictures of discounts and prices.

I went back to the cashier who could not tell me why and she then took me to a more senior staff member who stated the discount would be put on my card some time in September.

Given Carrefours dodgy record for ripping off customers perhaps they are hoping I will forget to check if the discount ever shows up.

If you buy an item on a discount you expect to receive it immediately, not be treated like you are offering a free bank loan for a few months.

Spanish located businesses have an answer for every dubious behaviour and the customer is invariably being conned with the smoke and mirrors.

Carrefour is a lousy supermarket franchise and I only buy my Almond milk there as Mercadona, Aldi and Lidl quality and prices especially for fresh produce are superior.

Had deliveryofsun loungers the delivery guy dropped them but wouldnt waitwhile i took them apart to inspect fully one was damaged store wanted me to arrange to send back for refund but i was going back to england said i could do it in september
They were not having this would give voucher either customer service terrible

Bought a Weber grill online 9/7-2026. Online date delivery should be 11/7 was clear on homepage.

Called there callcenter 11/7 at 12.00 and got the information it should be delivered during afternoon and the driver would call you 15-20 min before. Stayed at home, but no delivery. Chatted online with them today 13/7...."we do not deliver during weekends".
Can i get a day for my delivery..."no, the delivery firm will mail you". Can i contact them..."no you will get at mail". The assistent shut down the conversation. DO NOT BUY ONLINE AT CARREFOUR is my message.
Zero information and zero willingness to help the customer. /Mikael Torrevieja

Very poor service from Carrefour online delivery. My delivery came missing a 24 pack of coca cola. I told the driver and wrote it on the delivery note. I emailed Carrefour straight away and later messaged them online. I did not get a reply to my 3 emails and 3 online messages. I had to drive to the store, which is quite a distance away to sort it out.

I bought two packets of underwears for my son. When I went home gave him, he said this isn't the right size. Very next, with in 24h, I went to change the packets which wasn't even opened, but I was refused to change. Which is very unfair and depressing. If the packets are opened, ok, they can refuse to change but if the packets aren't touched, this policy is wrong. Now we have to throw the underwears worth 24€. We aren't rich people therefore, 24€ are a lot for us. With 24€, we can buy food for two whole days to survive. Shame on Carrefour and it's illogical policy. I'm Carrefour club member, I had few discount voucher which I wanted to use today but they tortured me too much so I left and went back home. If they don't resolve this matter within few days I will cancel my club membership and never go back to Carrefour again.

Just bought a BOSCH dishwasher and today delivered by 2 persons from carefour.
the guys were very in a hurry and not very polite. tbey should install the new dishwasher. when I looked were they are,they left already without saying anything! dishwasher in the middle of the kitchen not installed. too bad guys !!
a pitty that I cannot put a pic

It should be NO stars.
I shall NEVER use again !
Ordered 2 sunbeds online 30 April, they told me the address was incorrect , Seur could not deliver. It has taken me E mails every other day to even get a response and a refund eventually on the 29 May a month later, they still deducted the delivery charge. 😡Dont even consider, on my account it shows as delivered !!!

Compré una estufa por internet. El plazo de entrega era corto y el precio razonable. No llegó y, lo que es peor, no me dieron ninguna respuesta adecuada, solo me dijeron que contactara con el departamento correspondiente. El departamento cambió y ahora es la empresa de transporte. No he tenido ningún problema en esperar unos días, pero no pasa nada. Para ser más exactos, el servicio de atención al cliente responde rápido, pero no da ninguna información sobre el estado del envío. "Hemos notificado al departamento/transportista..." Ayer, una semana después de la compra, cancelé el pedido, pero también me dijeron que contactarían con la empresa de transporte... ¡No he tratado con la empresa de transporte, h e tratado con Carrefour! Sigo sin tener una solución clara y me irrita la falta de información. ¡Esto no va a funcionar en 2026! Bought a kitchen stove online. Short delivery time, decent price. It doesn't arrive and more importantly, no proper answer except that they should contact the relevant department. It changed and became the carrier. I have had no problem waiting a few days, but nothing happens. More correctly, customer service responds quickly, but does not give any answer about progression. "We have notified the department/carrier..." Yesterday, a week after the transaction, I cancel the purchase, but there they also say that they will contact the carrier... I have not dealt with the carrier, I have dealt with Carrefour! Still not clarified and I feel that I am irritated by the lack of information! This will not work in 2026!

Should be a rating of 0 stars! Failed to deliver two separate orders over a period of 4 days, despite me contacting Customer Services to tell them we are only in Spain for another week. Each day we were told we would get a delivery, but they never came and we stayed at our apartment all day every day. The last straw was when we tracked an order online and after being told we were the next delivery we had an email saying the delivery had been rescheduled from Friday to Tuesday! Worst delivery company I have ever had the misfortune to deal with, and I am currently waiting to be refunded. I half expect that to be equally as bad in which case I will have to use the chargeback process with the credit card company,

This is about the store in la cala de mijas The toilets are dirty the terrace was also full if rubbish unswept for hours, every isle seem to sell nothing but pizzas.... and staff slow at tills and cafeteria.

Very unprofessional company !!!
Placed an order 26th March 2026, paid for delivery!!! Quoted 2nd April 2026, still waiting !!! No customer service !!! I think they should stick to collect at stores as the logistics company ON TIME !!!! They can't deliver ???? Sent emails ,not one reply !!! Disgusting service!!! Carrefour are a big company you would think they could get it right ??
If they can't offer a service, they should not advertise it !!!!
I'm glad I paid via PayPal!!!!!

Es inaceptable que Carrefour venda productos on-line, que no los sirva, y que no se responsabilice. Es una estafa intolerable. Y no responden por su área de clientes, ni por WEB. Lamentable, no se arriesguen

Clicked on their link in the emails to unsubscribe from emails. They still send the the emails out. This is harassment and customer service refuse to rectify the matter. Customer service sent out a link which does not work. Terrible service.

Amazing stores would highly recommend

SCAM!

Una vez que hayas realizado tu compra en Carrefour_ES, te registrarás en el programa Privilegios en Compras de un sitio web externo y, al cabo de un mes, ¡te cobrarán 18 € por la suscripción!

Once you made your purchase on the Carrefour_ES you will be registered o 3th party website Privilegios en Compras program and after a month you'll get 18€ charged for subscription!

Bought something online at the carrefour.es marketplace from Akowi. Never delivered, never got a refund, never got any help or action from Carrefour. So, don't buy from Carrefour.