I am totally satisfied with my purchase of Irish tea and a beautiful cup. The package safely crossed the Atlantic Ocean, arriving in pristine condition. If only my 19th-century ancestors from Munster... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
St Stephens Green Store. I had the pleasure of being served by Bridget during my visit. From the moment I walked in, she greeted me with a smile, endless patience, and enough Irish charm to ma... See more
Company replied
Everything was perfect - the way we interacted with the company representatives, the way they intervened in the faster delivery of the order. And last but not least the exceptional quality of the prod... See more
Company replied
This is not my first purchase from Carroll’s and, as always, everything was perfect. The package arrived intact and well packed. I highly recommend this store to anyone who loves Ireland and its cult... See more
Company replied
Company details
Information provided by various external sources
Carrolls Irish Gifts are the leading retailer of quality Irish Clothing, Gifts, Jewelry & Souvenirs. We stock many leading Irish brands including Guinness, Carraig Donn and Tipperary Crystal. We are a fully Irish owned company, established since 19...
Contact info
O'Connell Street Upper 58, Dublin 1, Ireland
- www.carrollsirishgifts.com
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Visited the store whilst visiting…
Visited the store whilst visiting Dublin and it was great. Bought from online store in return home and service was equally brilliant. Would recommend to anyone who loves Eire as I do.
July 6, 2026
Unprompted review
Reply from Carrolls Irish Gifts
Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.
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Easy delivery to France
Easy delivery to France. Great products at a reasonable price. So much easier than ordering from the UK.
July 23, 2026
Unprompted review
Reply from Carrolls Irish Gifts
Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.
The mugs are really nice quality, however packaging for shipping was problematic. 1 of the 4 mugs was broken in transit.
Excellent product. Irish mugs are beautiful. 1 out oif 4 broke in transit.
July 21, 2026
Unprompted review
Reply from Carrolls Irish Gifts
Hi Michael,
I am so sorry to hear that, if you can please reach out to us with your order number on customercare@carrollsirishgifts.com we would be more than happy to help rectify this for you.
Great service
Great service, received regular updates and timely delivery.
July 3, 2026
Unprompted review
Reply from Carrolls Irish Gifts
Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.
Really great
Really great, quality shirts. And very quick delivery.
Highly recommended 👌
July 2, 2026
Unprompted review
Reply from Carrolls Irish Gifts
Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.
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St Stephens Green Store
St Stephens Green Store. I had the pleasure of being served by Bridget during my visit. From the moment I walked in, she greeted me with a smile, endless patience, and enough Irish charm to make me want to buy half the shop.
Bridget knew exactly where everything was and had brilliant recommendations for gifts for my family at home in New York.
Her sense of humour made the whole experience great craic, and she really went above and beyond to make sure I left happy. Carrolls Irish Gifts is lucky to have someone as friendly, knowledgeable, and genuinely helpful as Bridget.
If you're visiting, do yourself a favour and ask for Bridget—you'll leave with a smile and probably a few extra souvenirs you never planned on buying. Five stars isn't enough!
From Olivia in New York State.
July 1, 2026
Unprompted review
Reply from Carrolls Irish Gifts
Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us. We will be sure to pass your kind words along to Bridget and her manager!
Fantastic experience buying from…
Fantastic experience buying from Carrollsirishgifts.com i actually couldn't believe it was so simple. Parcel delivered quickly to New Zealand safe and sound. Would highly recommend 👌 🤩🍀
July 1, 2026
Unprompted review
Reply from Carrolls Irish Gifts
Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.
Reply from Carrolls Irish Gifts
Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.
Good selection
Good selection, quick delivery.
However T-shirt not true to size. That was a disappointment
June 27, 2026
Unprompted review
Reply from Carrolls Irish Gifts
Thank you so much for taking the time to provide us with your valuable feedback. Customer satisfaction is of utmost importance to us, and we are determined to use your insights to enhance our services.
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I wanted souvenirs to bring to my family
I wanted to find souvenirs to bring to my family, and I found what I was looking for.
I got the delivery within 48 hours
June 15, 2026
Unprompted review
Reply from Carrolls Irish Gifts
Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.
Great products/Fast shipping
Fast shipping, great products and prices. Highly recommend.
June 15, 2026
Unprompted review
Reply from Carrolls Irish Gifts
Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.
The glasses were very nice
The glasses were very nice and got to my home fast.
June 3, 2026
Unprompted review
Reply from Carrolls Irish Gifts
Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us!
Smashed package
My package was delivered completely smashed upon delivery. The box was mangled even though there was a note that said do not fold
June 16, 2026
Unprompted review
Reply from Carrolls Irish Gifts
Hi Paige,
I am so sorry to hear that, if you can please reach out to us with your order number on customercare@carrollsirishgifts.com we would be more than happy to help rectify this for you.
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I'm very sad about this experience.
I'm very sad about this experience.
The tape on the cardboard box tored during transport and i don't receive all that i order.
The delivery company didn't call me and i founded the box in my mailbox.
so i cannot reclaim...
I don't receive :
- Ireland shamrock Green plectrum
- Black Wooden Guitar Pick With Celtic Knot Design
- Smooth Milk Chocolate Bar With Creamy Baileys Flavoured Centre
How can I make a claim?
Your packaging needs to be more secure.
thank for your answer
Laurent Killherr
June 9, 2026
Unprompted review
Reply from Carrolls Irish Gifts
Hi Laurent,
I am so sorry to hear that, if you can please reach out to us with your order number on customercare@carrollsirishgifts.com we would be more than happy to help rectify this for you.
Fantastic product with quick service.
June 5, 2026
Unprompted review
Reply from Carrolls Irish Gifts
Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.
Package for friends in Australia
Package was for friends in Australia. I was regularly kept informed of developments. Package received in Melbourne as advised. Friends were delighted with the Irish “goodies” 😊
Thank you 🙏
June 11, 2026
Unprompted review
Reply from Carrolls Irish Gifts
Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.
Replaced Item
I noticed a family member had a broken Irish Spoon Rest. I found the exact same item on the website and ordered it for her. The purchase, mailing, contact about progress/ timeline and receipt of item was flawless. Much appreciated !
June 15, 2026
Unprompted review
Reply from Carrolls Irish Gifts
Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.
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I visited Dublin recently for the day
I visited Dublin recently for the day, and browsed around Carroll’s gifts shop. I planned on calling back in before my flight home but I had no time, hence ordering online .
The products are lovely well made , the shamrocks chocolates however aren’t nice .
My first order went missing I contacted customer services and they were very prompt at responding and sent my order out again the same day .
The delivery firm which was used was fed ex and I was fed up with waiting . Hence the 4 stars .
May 14, 2026
Unprompted review
Reply from Carrolls Irish Gifts
Thank you so much for taking the time to provide us with your valuable feedback. Customer satisfaction is of utmost importance to us, and we are determined to use your insights to enhance our services.
Ordered twice
Ordered twice, including glasses, everything well packaged. Great.
Eric from the Netherlands
May 15, 2026
Unprompted review
Reply from Carrolls Irish Gifts
Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us!
Great service.22
Delivery much, much sooner than expected.
Loved the packaging of my Guinness glasses.
May 22, 2026
Unprompted review
Reply from Carrolls Irish Gifts
Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us and that your order arrived sooner than expected!
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