Carshalton Boilers Reviews 2

Carshalton boilers man came to service the baxi back boiler in October. Something had broken but they could not get a replacement part. They wanted £6,800 for a new boiler and four days work. Stupid.

On 21 Sep, I had a regular boiler maintenance and MagnaClean Filter cleaning with Carshalton Boilers. Paul turned up in the morning. After around 1 and a half hour, Paul told me the service was completed but he didn’t clean up the MagnaClean filter because he requires Magnaclean’s service kit but he didn’t have it right now. Besides, Paul told me the boiler fan was noisy. Paul suggested me to consider replacing the boiler fan (and he didn’t have the fan right now so can’t replace it now.). Then next time when he comes to replace the fan, he can bring the MagnaClean service kit and clean the filter.
I arranged to replace the boiler fan and clean Magnaclean filter on 4 Oct. On 4 Oct when Paul arrived, he took out the MagnaClean’s service kit and told me he will not going to clean the filter, he just supplied the kit for me to clean by myself. Ah, that’s a shock to me. I told him he agreed to do the filter cleaning on last visit and this was double confirmed with their customer service. At the end, Paul replied he would first replace the fan and then see if he could clean the filter. Paul still didn’t confirmed he would clean the filter.
After half an hour, Paul told me he replaced the fan, cleaned the MagaClean filter, but the MagnaClean’s valve is now leakage (drops and drops of water coming out from the valve). He said because of the leakage, he has to switch off the boiler and my home needs to change to use emersion heating. Paul said he can’t fix the leakage now. The only solution was either replace the valve/O ring or replace with a new MagnaClean. Again, he didn’t have the valve/O ring now and can’t fix immediately. However, there is a screw in the value. I asked Paul whether he can tighten the screw in the valve to fix the leakage. Paul insisted the screw is just to fix the valve in the position, tighten the screw can’t fix the leakage. He insisted his view and not even bother a try to tighten the screw given the condition that the boiler needs to shutdown under the current situation. Finally, he showed me where to turn on the emersion heating, he said your company will give me a quote to fix the leakage tomorrow and then he left.
In the evening, my son found the MagnaClean’s valve was loosen. He used a screw driver to tighten the screw, then no more leakage from the valve. And then I turned on the boiler. The boiler worked and no more leakage in the MagnaClean valve. I really questioned why the screw will suddenly loosen in a way that caused the leakage.
Very unprofessional boiler maintenance service and intended to charge me THREE times with different reasons. DO NOT use this company under any circumstances.