Evans Halshaw Reviews 104,544

Looked after me, even letting me set up to work while I waited for my MOT. Very friendly and courteous staff.

My 'walk in customer' experience of viewing, testing and subsequently coming to a part-ex deal agreement on a dealer approved used BMW from Evans Halshaw in Chester has been very good. Sales representative Max has been excellent throughout all of my three visits leading to the sale. I found him very polite and easy to converse frankly with. He was also very patient and helpful when I had a delay with insurance procurement.

I have recently bought a 2026 MG ZS Hybrid+ Trophy from this dealership.

I will start with my experience before the purchase.
I walked into the showroom wanting to look at MG, as I had been looking at other car makes like Dacia and Skoda. I did not have any knowledge of MG beforehand.
After 20 minutes of waiting, which was annoying (I was close to walking out), I was approached by Paul.
I can describe Paul as a friendly, charismatic, and straight-to-the-point person, which I like.
I told Paul what I was looking for, and he recommended the ZS and HS. I then test drove the HS, but it was too big for me. Then another day, I test drove the ZS, which was perfect for me.

My overall experience with Paul has been great. This was the only dealership experience where I did not feel pressured into buying a car or having to come up with some excuse to exit the dealership. I told them from the get-go that I was not looking to buy, but was looking at options. Paul respected my choice and did not pressure me into anything.
Once I was happy to buy a car, but Paul still did not pressure me into anything.

Whilst I was buying the car, I dealt with Callum, whom I also describe as friendly.
After some negotiation for the car, it was agreed that I would buy the car that day with car mats, a full tank of fuel and tyre and alloy protection.

MAKE SURE TO GET WHAT YOU NEGOTIATE IN WRITING.

The process of buying the car was a little bit stressful; this was my first ever brand new car. This was not the dealership's fault; however, waiting for the credit broker to approve the finance took over 48 hours.
Once it came through, I then organised a date to collect the car.

When I collected the car, the final bit of paperwork was straightforward. I then went to my new car, unfortunately, this was not covered, and then revealed to me. As this was my first new car, I would have liked something like that, as I have seen this from other dealerships.
When I sat in the car, I noticed that the fuel tank was not full, and there were no car mats. I went straight back in and notified Paul, who remembered that it was agreed upon and was very embarrassed. He then went to Callum, who stated that he did not remember what we agreed on (Again, if you agree on this, get it in writing).

Fortunately, Paul rectified this straight away; however, he couldn't rectify the car mats.
After the fuel was filled, I then drove off in my new car.
After a day, I decided to clean my car, and I then found a few scratches on the car, which I was upset about, as this was a new car. I immediately took pictures and notified Callum, who booked me in for an appointment to fix this. This issue was fixed without any cost to me. I was thankful that they fixed it, but I was a little disappointed that the car was not prepared well before I collected it on the day of purchase. Whilst at my appointment, which was 2 weeks after I collected the car, I asked about my car mats (which the dealership said were ordered 2 weeks ago). Callum stated that, unfortunately, my car mats had not been delivered and that there was a shortage of ZS car mats and that it could take 1 to 2 weeks more to arrive.
I accepted this, which leads me to now. The appointment was about 2 days ago at the time of me writing this review. Callum did say that he will call me when he gets the mats. I hope the mats come, and I will update the review when or if they come.

CONCLUSION -
Evans Halshaw MG Grimsby has been a good dealership for me so far, in comparison to past experiences I have had with dealerships and aftercare.
Paul was always respectful to me and my choices and did not push me at all. I would say Paul is an asset to this company. I probably would not have bought the car from this dealership if Paul had not been there.
Paul's customer service has been bang on.

There are a few things to get the 5-star review:
- Remember and write down what was agreed upon when you make a deal with a customer. This ensures trust in the company and customer.
- When buying new cars, it would be great to reveal it.
- Communication is key, call your customers and don't rely on customers always calling you.
- Go the extra mile, when I had my scratches fixed, my car was not washed. It would have been nice for it to have been washed; this would be great customer service.

Dealt with Liam who helped us choose our new Peugeot 3008 he was super helpful and knowledgeable and helped us through the whole process keeping us up to date with delivery and pickup even going so far as to reply out of hours to questions.
Many thanks Craig & Sarah

The staff are very friendly and helpful. Angela is always polite and tries her best to have things done as best she can.

Good service with helpful staff throughout.

Very poor service.
Booked car to do some work on Saturday, the guy on the desk didn't care at all. They were supposed to check few things, that are included in the price. When came to collect the car, it turned out that they didn't check anything because they couldn't access it (they said there was an object in a way, that can be moved easily, they just didn't bother). They didn't call to clarify about moving it or to notify that it is an issue (they said they would). When we asked why they didn't call, the guy changed his answer and said they didn't have enough time to check the things that they were suppose to and still charged us for the work they didn't do. Why even book us on the day when you dont have enough time to do all the work you meant to?
Will not recommend and will not be coming back.

Felt it was rushed job , not up to the standards I thought .

Always keep you upto date on progress

Excellent service. Kept informed about whole process

Bedford branch - Christian.

Quick and easy service and acted efficiently in order to sort a car out quickly

Service fine but the service department do not answer the phone and they said they would ring me to say when it was ready but they didn't. I left it until the next day and went to pick it up and they rang me just before I arrived. Courtesy car booked up months in advance but they don't mention that when you are booking your car in. Difficulty finding parking space.

When you book a car in said time you don’t want to go chasing them to remind them you have been waiting over 1 hour and 15 minutes when the car was ready in car park at the right time!

Overall, I am quite satisfied with the repair process. However, it often takes a long time for someone to answer the phone, and no one picked up during previous attempts to make arrangements. On the positive side, the staff are generally very polite. One area for improvement would be ensuring that calls are answered promptly, especially when customers need to make a booking.

Used the app to book a service with collection and delivery, 1st time booked it in on the app, took it to the garage, no record found. 2nd time no one shows to collect so call the garage, they no longer offer that service? So if you don’t offer it update the app to state that. DO NOT USE THE APP TERRIBLE.

Service staff very helpful

All staff were great and service went very smoothly 👌 👍

Fixed the problem in a timely manner.
Friendly and helpful, having been to a previous garage that wasnt!.

Dealt with the garage twice for the purchasing and trading in of cars and used the service part for the first time, all members of staff are lovely and really helpful