Carter Jonas Reviews 

I am absolutely delighted to submit this review for Carter Jonas, and in particular Louise Deakin, Associate Partner, who was my main point of contact throughout the process.

The standard of customer service I received was nothing short of outstanding.

As a sales professional and trainer, it is genuinely refreshing to encounter someone who excels in every aspect of customer service that I regularly champion in my own training programmes.

At the very heart of exceptional customer service are trust, enthusiasm and genuine care. It is about making customers feel valued, listened to and reassured that they are dealing with the right people. These qualities cannot simply be taught from a textbook; they must be demonstrated through actions, consistency and authenticity.

Moving home is, for most people, an inherently stressful experience, and the comfort of knowing you are in safe and capable hands cannot be overstated. Throughout the entire process, Louise demonstrated exemplary communication, professionalism, patience and support. Nothing ever felt like too much trouble, and I always had complete confidence that my interests were being looked after.

In my tutorials and lectures, I regularly use real-life examples to illustrate how customer service should, and occasionally should not, be delivered. I can say without hesitation that my experience with Louise and Carter Jonas will now feature as an example of the standard to which others should aspire.

Exceptional customer service deserves to be recognised, celebrated and, above all, shared.

My sincere thanks to Louise and the team at Carter Jonas for turning what could have been a particularly challenging experience into such a positive one.

Glyn Miles

This is not the first time we have bought or sold a property through Nick at Carter Jonas Marlborough and he has never let us down. His cheerful and friendly approach is accompanied by a competent and thorough work ethic - he gets the job done and has supported us throughout the process yet again in what has been a very difficult market. With Fred's wealth of experience and Helen's sound advice and comments - we will hold onto these for some time - they are, by far and a way, the best agents we have ever dealt with. Don't go anywhere else! Their total commitment to and enthusiasm for selling your property is second to none.

When our water tank retired abruptly, I was dubious about the speed of response through the FixFlo app especially being out of hours. However Rachel Thraves was on the phone to us within 15 minutes, having already been onto the plumber before 7.45am! Her thoroughness and attention to detail meant that everything was covered without prompting, and her superb communication minimised the stress of a difficult situation. Can't thank you enough Rachel!

Jez Scholfield

I thoroughly recommend the team over at Newbury as we recently completed what was a fairly complex land purchase.

Ed Westmacott in particular was excellent. He kept all parties engaged, communicated clearly throughout, and played a key role in progressing the transaction to a successful outcome.

A fantastic service from start to finish, and I would not hesitate to recommend Ed and the Newbury team

We have had dealings with Carter Jonas Newbury before as they have found tenants for our flats. Lately they acted for us in a sale of a flat. Nothing but professional and kept us up to date with viewings/negotiations. Cant recommend them enough.

Carter Jonas (Kate Stevens) did an excellent job in finding our flat. She was super responsive, knew the property well, quick for organising visits, on the ball for getting the lease signed and more. It was a smooth and painless process. We would strongly recommend Carter Jonas and Kate Stevens in particular.

Thank you to the Bath team. Sadly, the family home of 56 years had to be sold. They secured a buyer in record time and made the process completely stress-free for us—everything was completed within four months. Well done, Euan, David and Jess!

Ed was very patient and professional.
Finally got the complicated dual Sale over the line.
Highly recommend Carter Jonas and Ed Westmacott.

Smooth easy process to fix our tenancy. Our contact Tanya Hall was extremely helpful throughout.

Andrew Maddock gave excellent advice and service throughout, and we very much appreciated his regular phone calls and updates. We strongly recommend him and the whole team at Carter Jonas.

The letting agent we worked with, Tanya Hall, was just fantastic -- a real pleasure to work with. Besides being friendly and straightforward and accommodating in showing the property, she followed through consistently at every stage of the letting process. It was (to me) a complicated process--perhaps we were a complicated case--and Tanya was always there to answer questions promptly, to reassure, and to step in to make sure the process proceeded smoothly when it looked as if it otherwise would not. It was a pleasure and a relief to feel that we were in safe hands, that there was human reasonableness instead of an irrational and inflexible 'bureaucratic system' to engage with--and a great pleasure to find when it was all done that our confidence was well-placed.
Once we moved in, there was a glitch on the property-management side of things--now fully resolved (with special thanks to Tanya for the assist).

Excellent customer service in finding a great home for our family. Tanya Hall was so supportive and helpful.

I am trying to rent somewhere and have a dog. The new Renters Rights Act should make it easier, but Carter Jonas do the opposite. I was told today that they have a 'huge backlog of pet requests and it's taking around 1.5 months to get permission from a building manager' so no point even asking. Surely that's something that can happen in principle before a property is marketed? I believe they are using delays and unhelpfulness as a way of continuing to exclude tenants with pets.

Andrew Maddock went above and beyond what we deemed to be an estate agents role.

I found the Carter Jonas team extremely responsive and helpful during our search. James was exceptionally communicative, polite and friendly throughout the process. I would highly recommend Carter Jonas to friends. Thank you James for such a positive experience.

Sam J was great. Straightforward and clear. Fast communication and no mind games/ messing about! Responded in a timely and clear way which was appreciated.

Having managed an old property letting for 26 years I decided to place the renovation - much needed - and management in the hands of Rebecca Gee at Carter Jonas . She has project managed extensive work , which , although expensive was done to the highest standards and is entirely satisfactory . She understands completely what is required for a successful letting in contrast to what I in the past have chosen according to my own , perhaps antique , tastes. the work was done in a predetermined timeframe and estimates were adhered to . I can certainly recommend Rebecca as a sound adviser and am most grateful to her .

Our experience with Carter Jonas was brilliant.

We had the pleasure of working with Ed the whole way through. He was amazing, picked up the phone every time we needed him, pushed solicitors when they needed pushing and gave us an all round smooth experience.

Couldn’t recommend Carter Jonas enough.

Recently started renting a flat in Newbury through Carter Jonas and couldn’t fault the service. Both Monica and Sarah were responsive, transparent and reasonable in all interactions. Would definitely recommend.

We were buying a house where Carter Jonas, Marlborough was acting for the seller.
We found the whole experience very difficult and feel that Carter Jonas did not do anything but act as a go between. They were never attentive and proactive during the whole long process. A big disappointment. We have had so many problems since moving in.