Carters Domestic Appliances Reviews 

2,381
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 265 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and friendly approach, making interactions pleasant and informative. The service is frequently highlighted as brilliant and efficient, with many appreciating the personalized care and expert advice provided. Reviewers often commend the swift and efficient delivery and installation services, including the convenient removal of old appliances. Customers also appreciate the competitive pricing and excellent product range, often finding better deals than elsewhere with added expertise.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, consistently praising the professionalism, efficiency, and... See more

Product

Consumers generally express satisfaction with the products, often praising the comprehensive range of... See more

Delivery service

Users describe positive interactions with delivery service, highlighting the cheerful, helpful, and... See more

Price

Reviewers highlight positive aspects of price, consistently finding them competitive and comparable to larger... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ronnie was great and very patient with us when purchasing a new washer dryer. She walked us through all the different features, capacities and warranties and helped us navigate through the plethora o... See more

Rated 5 out of 5 stars

The moment I made the call the gent at the company (Carters) was extremely helpful with his knowledge..experience & demonstrated that nothing was too much trouble. He listened carefully to my request... See more

Rated 5 out of 5 stars

FANTASTIC, can't rate them highly enough. Needed new washing machine, having browsed online had good idea which one I wanted. From the friendly greeting by Rob, his fantastic demo of machine controls... See more

Rated 5 out of 5 stars

Bought pretty much all our appliances from Carters.. not because of the shop itself..but mainly for the gentleman in charge ..ROB ..He is such a credit to that shop. So helpful and so knowledgeable.... See more


Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Supply Store

About Carters Domestic Appliances

Written by the company

39 YEARS IN BUSINESS-6 STORES IN SUSSEX...We are a Sussex based family business now trading successfully since 1987 offering Domestic Appliances with top class customer service at competitive prices. We offer a wide choice of washing machines, dishwashers, refrigerators and ovens both freestanding and built in from well known manufacturers always in stock. Two of our stores are on the Sussex coast in Brighton and Worthing with more four more inland at Haywards Heath and Horsham plus two more in Storrington known as being in the centre of the South Downs National Park.

GREAT VALUE AND SERVICE...At Carters we are proud to offer great value to all of our customers. All top brands represented are offered at keen competitive prices and delivered promptly by our professional friendly installation crews. Although Carters is modern company making use of new technology we still believe in providing an unbeatable personal good old fashioned customer service.

GENUINE UK AUTHORISED RETAILER...We are authorised to stock every brand that we deal with, giving customers a complete piece of mind that they are buying a genuine product with a full UK warranty.

BUY FROM CARTERS WITH CONFIDENCE...We opened our first store in 1987 and have been a constant factor on the Sussex high street ever since. Our No.1 priority is to maintain our enviable reputation in offering the very best service to all our customers whether at the point of sale or in the years to come. We are aware that buying a washing machine, oven dishwasher and more is not an everyday experience as appliances are designed to last for many years. Be assured that our sales staff are well trained friendly and eager to offer customers constructive advice on the many products on sale. Our High Street stores are open from 8.30am to 5.30pm Monday to Saturday. Our Brighton store is also open on Sundays from 10.00am to 4.00pm. Your purchase will be installed professionally without issue and a smile by one of our delivery crews. Your agreed delivery slot can be enhanced by a call to your home on the day giving you an accurate estimate of when we will arrive. There is no need to spend all day at home waiting for your delivery. Our crews are very comfortable in ensuring products are correctly fitted and left in an operational condition.

NATIONAL INDUSTRY AWARD WINNERS... Carters have been selected as winners and finalists in many national awards over the years competing against top rated well known competitors throughout the UK recognising good service to the public. ERT and IER are bodies that are most respected in our field. Our staff are very happy that their efforts to offer 100% at all times have been recognised in such a prestigious manner.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,381)

264 reviews in the last 12 months

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Rated 5 out of 5 stars

The oven that I liked was…

The oven that I liked was unfortunately not suitable spent a couple of hours going through all the ovens photocopies with the ones I like. Not one of the staff showed any impatience that I was being a waste of time. We found one couldn't be more pleased

November 12, 2025
Rated 5 out of 5 stars

The staff are always very polite and go…

The staff are always very polite and go out of there way to help you I have a severe disabled daughter when we go into this store.they always take their time and never rush in fact we as we know the staff so well.we always have a laugh nothing is ever to much trouble I would highly recommend to anyone who wishes to purchase any electrical items

October 17, 2025
Rated 5 out of 5 stars

Always a very friendly and helpful…

Always a very friendly and helpful service at Carters buy all my white goods and electronics here.
Their advice is always good and even if I have a slight problem ( I couldn’t get a glass shelf to go back in my fridge after a clean) they showed me how when I visited the shop.

November 12, 2025
Rated 5 out of 5 stars

Paul at Carters is so helpful he had…

Paul at Carters is so helpful he had been there all the time we have lived in Horsham over 30 years!! He hasn’t changed a bit with his kind and friendly personality and so efficient the delivery is always on time and the men so helpful and efficient too would recommend to anyone for personal experience why shop anywhere else!!

November 12, 2025
Rated 5 out of 5 stars

Problem solved

We ordered a gas hob, but new regualtions meant it was not legally possible to fit, Carters helped me find an excellent replacement in the form of an induction hob. Excellent service

November 12, 2025
Rated 5 out of 5 stars

Expert guidance on choosing the best…

Expert guidance on choosing the best integrated washing machine to fit our kitchen.Installation team were excellent.Exemplary service from the prime fitter who was not satisfied until perfection achieved .

November 6, 2025
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