iValet UK Norfolk Reviews 

20
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Had Brian out to clean my Audi A7 which to be completely honest was a complete an utter sty due to recently having a baby and my partner working continuously, we just hadn’t had the time to clea... See more

Rated 5 out of 5 stars

A great company. Logan is a fantastic detailer who goes above and beyond. The difference between this service and local hand wash services is remarkable.

Rated 5 out of 5 stars

I’ve booked in a lot with this company since 2018. Their professionalism and capability is the best. You get what you pay for and they offer a huge spectrum of work that they can carry out. From b... See more

Rated 5 out of 5 stars

Quality of valet and customer service was next level. Arrived on time and job was completed to a high standard Would definitely recommend and I'll be booking again

Company details

  1. Vehicles & Transportation

Written by the company

iValet UK is a leading mobile car valeting company in Norfolk, offering professional polishing, washing and interior cleaning


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

20 reviews

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4.5

All reviews

(20)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

A great company. Logan is a fantastic detailer who goes above and beyond. The difference between this service and local hand wash services is remarkable.

March 1, 2023
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Rated 5 out of 5 stars

Amazing work!

Wow just wow! Completely turned the car around. Car looks immaculate! I'll be using again for sure! 5* from me!

January 26, 2023
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Rated 5 out of 5 stars

Best around

I’ve booked in a lot with this company since 2018. Their professionalism and capability is the best.

You get what you pay for and they offer a huge spectrum of work that they can carry out. From basic valets through to the best details. You won’t be disappointed.

February 12, 2023
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Rated 5 out of 5 stars

Top work, top guys

Quality of valet and customer service was next level.

Arrived on time and job was completed to a high standard

Would definitely recommend and I'll be booking again

February 12, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience will be using again

Cleaned my car prior to sale and made it look like new. I was really happy with the level of care taken for my car, and Brian was very friendly and helpful. 10/10 would recommend to anyone who cares about their vehicle.

February 9, 2023
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Rated 5 out of 5 stars

Had Brian out to clean my Audi A7 which…

Had Brian out to clean my Audi A7 which to be completely honest was a complete an utter sty due to recently having a baby and my partner working continuously, we just hadn’t had the time to clean it ourselves.

Brian came out at short notice and done an outstanding job, he is a top guy and went over and beyond to get my car back to high standard.

Would not recommend anyone else, if you want your car cleaned with no hassle and a fair price these are the guys you want!

Thank you very much Brian!

February 11, 2023
Unprompted review
Rated 5 out of 5 stars

great service

great service , far exceeded my expectations , would definitley reccomend

my car never looked so good

February 1, 2023
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Rated 1 out of 5 stars

Would not use again

Would not use again. Had my car cleaned today and was meant to have stone chip repairs done and tar removed. I mistakenly thought the iron fallout on the bottom of the car was tar. Once i sent pictures they told me that wasnt tar it was iron fallout. Fair enough my fault but not sure where they removed tar from as the car looked exactly same and dont think i actually had any on the car in the beginning. But I accept i was at fault for thinking the spots on the car were tar to begin with. Even though i think again there could have been some communication from the bloke that came out. The Stone chips were not done or communicated that they would not be done. Employee came and had to leave again to get petrol for the generator. Fair enough. But still should have been done before the job ready. Once the worker had left i went to check to realise the repairs hadn’t been done. And to be honest the wash looked no better then a average car wash you would have anywhere else. Once i contacted them about the repair not being done and no mention of this at all. They were very defensive and didn’t apologise for the lack of communication and blamed it on not having the paint code and the weather not being great. Again no communication prior to this about any code or anything about the weather. They said that they would be back later in the week to do the repair. They obviously just assume that customers can read minds. I booked for a service i only part received and then had rude customer service once i questioned this. I feel like iv paid £60 for a basic wash and apparently tar removal even though i dont know where from because the car looks no different. Wouldnt use again and if you are thinking of using maybe Makesure your getting what you have booked. But honestly i would find a better company with more respect for there customers. An apology for not doing the work i booked in to do would have gone a long way.. and maybe some better customer service skills. Will not be getting the stone chip repairs done by them and will go elsewhere. This was in cambridge

April 4, 2022
Unprompted review
Rated 5 out of 5 stars

A superb experience!

Grant was courteous, professional and super friendly. He did an amazing job with my car seats and I could not recommend him more!!
Staff like Grant are hard to come across, being hardworking and diligent in everything he does.

May 14, 2021
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Rated 5 out of 5 stars

Outstanding service and cleaning

Outstanding service and cleaning in Hertfordshire by Lee. I've now booked this repeated times because of the good quality, and the price.

It's so easy to book an appointment, and they turn up on time and with no fuss. It's such a professional service and my car has been gleaming every time.

October 23, 2018
Unprompted review
Rated 1 out of 5 stars

It was a Groupon voucher for a value of…

It was a Groupon voucher for a value of £95 valet. Once he had done it, from a distance it looked like a decent job, once he had gone there was watermarks and dirty cloth mark across the bonnet, and area that had not been cleaned thoughly, he only took an hour on each car. Luckily it was a voucher, but we know we would of got a better service for the 3rd of the price if we paid full cost. We got the opinion he didn't want the job, and it appeared to be a rushed job.

July 27, 2018
Unprompted review
iValet UK Norfolk logo

Reply from iValet UK Norfolk

Good afternoon,
Could you tell me for which franchise location this was for please?

Rated 5 out of 5 stars

Excellent Service

Just had my car valeted by Brian. He did an absolutely fantastic job. My car looks brand new, inside and out. It wasn’t even that clean when I first bought it. I am sure that my car has just increased in value. I can highly recommend him, his company.

March 30, 2018
Unprompted review

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