Tried to purchase trainers but the online system failed to accept any method of payment. This has now happened twice... I think the training shoe advertised wasnt available at all - very disappointi... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
I ordered my boots to the shop. They arrived the 21st Nov, and I picked them up on the 22nd. When I received them they looked second hand and damaged. I contacted customer service and they acc... See more
Company replied
I have always loved their shoes, but my recent experience has ruined it completely! The website is horrendous, lagging, refusing to move forward and then rejecting my credit card several times. All cu... See more
Company replied
I bought a lovely pair of black patent leather ankle boots from Carvela but the patent coating is peeling and they no longer look good. I have worn the boots on and off for about 2 months but would h... See more
Company replied
2.3
Poor
307 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Still waiting for them to arrive
Still waiting for them to arrive, shoes have been sat with courier company since the 15th.
Have done the email thing with Carvela ( yet another company that refuses to have an actual telephone number to call) and one response was that the issue was sorted, well that was a lie as I’m still waiting, so emailed again to be told yesterday I have to wait another 24/48 hours for a response, which I find totally unacceptable, I did my part I ordered and paid for 2-4 day delivery, this company uses the cheapest delivery company there is with a known history of not delivering. If I could give zero stars i would
April 15, 2026
Unprompted review
Reply from carvela.com
Hello Michelle,
Thank you for providing this feedback. We are sorry that the customer service team is not available over the phone. We’re sorry to hear about your experience and understand your concerns regarding the delay with your delivery.
Please be assured that an investigation has been raised with Evri to look into this matter further. We appreciate your patience while this is being reviewed and apologise for the inconvenience caused.
Your feedback has also been shared with the relevant team as we continue to review our delivery and customer service processes.
Kind regards,
Team Carvela
I just love carvela footwear
I just love carvela footwear. So comfortable
April 18, 2026
Unprompted review
Reply from carvela.com
Hello Andrea,
Thank you so much for your lovely feedback! We’re delighted to hear that you love your new Carvela footwear. We truly appreciate your support!
Kind regards,
Team Carvela
Love the design and quality of the bags
My delivery arrived when it said it would
Never disappointed with my order
April 1, 2026
Unprompted review
Reply from carvela.com
Hello there,
Thank you for your wonderful feedback! We’re delighted to hear that your delivery arrived as expected. Your continued support means a lot to us!
Kind regards,
Team Carvela
They are thieves!
They are thieves! Never order from this site if you want your items delivered completely. I showed them evidence of my son collecting a delivery where he was practically screaming that the package was already opened. 2 expensive purses were missing from an order with shoes and matching purses and they practically disregarded my claim and told me that my delivery was complete. I think between them and Evri, there is an operation of thieves in there reselling purchased items and calling customers liars.
April 7, 2026
Unprompted review
Reply from carvela.com
Hello there,
We’re sorry to hear about your experience and understand your concerns regarding your delivery. This is certainly not the experience we want for our customers, and we take reports of missing items seriously.
Please respond with the requested details so that a member of our team can reach out to you via email and investigate this matter further. We appreciate you bringing this to our attention and will do our best to assist.
Kind regards,
Team Carvela
Flat form sandles broke after one wear
Shoes broke after one wear sent back still not heard from customer service
April 1, 2026
Unprompted review
Reply from carvela.com
Hi C Marshall,
We’re very sorry to hear about your experience and understand how frustrating this must be.
We have raised this further with the relevant team, and they are currently reviewing the matter. You can expect an update from them soon.
Thank you for bringing this to our attention.
Regards,
Team Carvela
Great products on style and comfort
Great products on style and comfort
March 15, 2026
Unprompted review
Reply from carvela.com
Hi Lydia,
Thank you so much for your wonderful review!
We’re delighted to hear that you’re enjoying both the style and comfort of our products. That’s exactly what we strive for with every piece.
We truly appreciate your support and look forward to welcoming you back again soon!
Regards,
Team Carvela
Excellent shopping experience
Excellent shopping experience. Online purchase, tracked and informed every step of the way until delivery. Thank you.
March 26, 2026
Unprompted review
Reply from carvela.com
Hello Angela,
Thank you for your wonderful feedback! We’re delighted to hear that you had an excellent shopping experience.We truly appreciate your support and hope to shop with you again soon!
Kind regards,
Team Carvela
Reply from carvela.com
Hi Julie,
Thank you so much for your lovely review! 💞
We’re delighted to hear that you love your gift — how special to receive something from your daughters! We hope you enjoy it for many moments to come.
Regards,
Team Carvela
Awful quality overpriced shoes, terrible customer service
I purchased a pair of their ballet flats. The first time I wore them they damaged my feet so badly. My feet were cut and bleeding and I couldn't walk in normal shoes for days. I definitely didn't expect that after the price I paid. When I contacted customer service they were absolutely useless and completely dismissed me. In the bin they go. I will never ever purchased this brand ever again. THE WORST!!
March 17, 2026
Unprompted review
Reply from carvela.com
Hello Esmay,
We’re very sorry to hear about your experience. This is certainly not the standard we aim to deliver, and we understand how concerning this must have been.
We would like the opportunity to look into this further for you. Please respond with the requested details so that a member of our team can reach out to you via email and review your case in more detail. We appreciate you bringing this to our attention.
Kind regards,
Team Carvela
Customer services were very unhelpful
Customer services were very unhelpful- agreed to credit the delivery charge for a replacement order (first order went missing in transit) if I contacted them after receipt. When I did this they denied agreeing to this (and because it was ann online chat I had no record to prove)- they refused to honour as a goodwill gesture. I therefore returned my order as a matter of principle- not wanting to support a brand that is disingenuous and dishonest. Won’t be buying anything from Carvela again.
February 27, 2026
Unprompted review
Reply from carvela.com
Hello Kirstry,
We’re sorry to hear about your experience and understand your concerns regarding the communication around your delivery charge. This is not the level of service we aim to provide.
Please be assured that your feedback has been shared with the relevant team, as we take concerns around customer service seriously. We appreciate you bringing this to our attention and regret that this has impacted your experience with us.
Kind regards,
Carvela
Holiday bag and trainers.
I ordered a bag and trainers for my holiday.
Both of them are really lovely
March 6, 2026
Unprompted review
Reply from carvela.com
Hi Margaret,
Thank you so much for your lovely feedback! We're delighted to hear that you love your bag and trainers – perfect choices for a holiday! 🌟
Enjoy your holiday in style!
Regards,
Team Carvela
Really awful company with zero customer…
Really awful company with zero customer care. Poor quality shoes, made badly with phots as evidence. Copy and paste responses, no help or resolution and no compensation for wasting my time and money for the 3rd time for this order. Never purchasing again, would recommend you avoid
March 25, 2026
Unprompted review
Reply from carvela.com
Hello Isabelle,
We’re sorry to hear about your experience. This is certainly not the standard we aim to provide. Please be assured that your feedback has been shared internally as part of our ongoing efforts to improve.
If you have not already done so, please respond with the requested details so that a member of our team can reach out to you via email and review this matter further. We appreciate you bringing this to our attention.
Kind regards,
Team Carvela
Reply from carvela.com
Hello Gillian,
Thank you for your feedback! We’re delighted to hear that you love the product. We truly appreciate your support and hope you enjoy your purchase!
Kind regards,
Team Carvela.
Avoid this company at all costs
Avoid this company at all costs, my partner ordered several pairs of shoes and the delivery company they use EVRI left the parcel on my doorstep, we tried to change the delivery as we wernt at home as we was away for the weekend and it wasn’t possible, when I got home I contacted carvella as the shoes wernt at my doorstep they pretty much told me it was a successful delivery and they won’t be doing anything about it, how is delivering a parcel to a house where no one is at home a successful delivery!!! Complete joke of a company avoid them at all costs
March 21, 2026
Unprompted review
Reply from carvela.com
Hello Steven,
We’re sorry to hear about your experience and understand your concerns regarding the delivery of your order. Please respond with the requested details so that a member of our team can reach out to you via email and review this matter further.
We appreciate you bringing this to our attention and will do our best to assist in resolving this.
Kind regards,
Team Carvela
AVOID AT ALL COSTS
AVOID AT ALL COSTS
Ordered 5 pairs of shoes for my holiday. I was away for the weekend Evri decided to leave the shoes on the doorstep NOT IN A SAFE PLACE. Tried to amend evri manager services to deliver to neighbour it said on the evri services they will re-attempt delivery 3 times. Oh no dumped on my step and not there when i returned home.
Carvela accepting no responsibility so i am
Out of pocket for £425 DISGUSTING COMPANY AND CUSTOMER SERVICE.
Does anyone know were i can go from here please?
March 21, 2026
Unprompted review
Reply from carvela.com
Hello there,
Thank you for taking the time to leave this review. We are sorry to know that this has happened. To review this further, could you kindly respond to the requested information so that a member of our team can reach out to you via email?
Kind regards,
Team Carvela
Do not buy from this company
Do not buy from this company. I bought a pair of sandals. The delivery company didn’t deliver them to my house. After contacting Evri about my lost parcel, I wrote to Carvella customer services to request they resolve my issue. Instead of offering to send me some new sandals. They said it’s not their problem I didn’t receive them and refused to send a new pair! Absolutely shocking customer service. I have now managed to dispute this with my bank and will never shop with this company again. Advising others to shop elsewhere.
March 13, 2026
Unprompted review
Reply from carvela.com
Hi Louise,
Thank you for sharing your feedback. We’ve reviewed your ticket with our Customer Service team and confirmed that your order was delivered by EVRi. Tracking details and a delivery image have been provided, and the parcel was delivered to your property, which is considered a compliant delivery.
We completely understand how disappointing this must be. While we’re unable to reopen the case or provide further resolution, we truly value your feedback and are very sorry for the inconvenience caused.
Regards,
Team Carvela
Great customer service!
I don’t usually write reviews but I felt I should due to reading the negative reviews that nearly put me off making a purchase. I had to remind myself that most customers who have a good experience don’t leave a review, which is reflected in the low number of reviews altogether.
I can honestly say that from start to finish with my purchase, returns and refund, I have received excellent communication and service.
I can vouch for the quality as I have owned a pair of lovely boots previously which are still going strong.
Thank you Carvela. I will definitely be purchasing from you again.
March 13, 2026
Unprompted review
Reply from carvela.com
Hi Sarah,
Thank you so much for your wonderful review!
We’re thrilled to hear that your experience with Carvela, from purchase to returns and refunds, was seamless and that our communication and service met your expectations. It’s also great to know that your previous boots are still going strong — quality is always our priority!
We truly appreciate your support and look forward to welcoming you back for your next purchase.
Regards,
Team Carvela
Gorgeous boots
Delivery was speedy - arrived in their lovely box and the boots were gorgeous. I am a delighted with these boots, super quality and fit beautifully. I am normally a 'flats' girl but these make me feel great and are really comfortable! Five stars!
February 23, 2026
Unprompted review
Reply from carvela.com
Hello Angela,
Thank you for your wonderful feedback! We’re delighted to hear that your boots arrived quickly and that you loved the packaging as well. It’s fantastic to know they fit beautifully, feel comfortable, and make you feel great. We truly appreciate your support and hope you enjoy wearing them!
Kind regards,
Team Carvela
Poor communication, quality and system - can't use online shopping with gift card
I could give no star, if I could, for the extremely poor customer service, lack of transparency and misinformation with regards to a gift card following a faulty product return. Please Carvela, find a resolution to my complaint, I can not use the gift card for online purchases despite being advised otherwise. Your system is totally flawed and not customer friendly, products poor quality and I will definitely not buy Carvela again!
March 6, 2026
Unprompted review
Reply from carvela.com
Hi Anca,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation has been regarding your gift card and product return.
We have now forwarded these details to the relevant team, and they will review the matter further. You will receive an update via email once the review has been completed.
Thank you for bringing this to our attention.
Regards,
Team Carvela
Lovely boots really comfy and gorgeous…
Lovely boots really comfy and gorgeous colour/ style. Easy ordering returns and delivery. Highly recommend
February 12, 2026
Unprompted review
Reply from carvela.com
Hi Zoe,
Thank you so much for your wonderful review!
We’re delighted to hear that you love your boots — the comfort, colour, and style — and that you found the ordering, delivery, and returns process easy. Your recommendation truly means a lot to us.
We hope you continue to enjoy your boots and look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger
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