Pure incompetence and sketchy. The electrical hardware part of the fixture is cheap trash from China that came with trash LEDs that aren't dimmable on a $700 chandelier. The mounting was nonstandard s... See more
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After posting a negative review online, CASALOLA finally responded and located/ actioned my delivery, so I am pleased to say that I received my item after a long delay. Thank you CASALOLA. I hope thi... See more
Company replied
was super nervous about ordering a fragile rattan pendant online all the way to Texas, but the packaging was bomb proof. arrived in one piece. it adds such a cozy feel to our bedroom now.
Company replied
I spent over $900 on two lamps. I did receive $198 lamp many weeks after ordering. 77 days later I have not received $720 floor lamp. On April 25th I was promised delivery within 14 days. It's now bee... See more
Company replied
Company details
Written by the company
Our collection features a diverse range of lighting options, including sophisticated floor lamps for a commanding presence, versatile wall lamps to accentuate your décor, timeless table lamps perfect for any setting, and majestic ceiling lamps and chandeliers designed to transform any room into a statement of luxury and style
Contact info
2.1
Poor
28 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
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False promises
I spent over $900 on two lamps. I did receive $198 lamp many weeks after ordering. 77 days later I have not received $720 floor lamp. On April 25th I was promised delivery within 14 days. It's now been 29 days since April 25th and no lamp, no tracking information, zero communication from Casa Lola regarding my order. I regret my faith in this company and have disputed charge with my bank.
May 24, 2024
Unprompted review
Reply from Casalola
Dear customer
Firstly, I want to extend our sincerest apologies for the delay and lack of communication you have experienced with your order. We absolutely understand your disappointment and frustration, especially after such a significant investment in our products.
We want to clarify the challenges involved with shipping especially large and fragile items like our lamps internationally. For shipments to Australia, handling oversized items (over 100 cm) requires extensive care in packing and preparation to ensure they arrive in pristine condition. Despite these efforts, and our policy of providing free shipping to make this process as economical as possible for our customers, it is unfortunately not possible to complete these deliveries in under 15 days due to logistical constraints.
We are also very sorry to hear about the problems with communication. It’s clear we have fallen short in keeping you informed, which is not in line with our standards of customer service.
Regarding the smaller lamp that has already been delivered, we are arranging a return as per our commitment to your satisfaction.
Thank you for your patience and understanding.
Warm regards,
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Reply from Casalola
Thank you for sharing your experience.
Best regards.
The Casalola Team
This a total scam
This a total scam. For the first 3-4 weeks after ordering $400 in lights, customer service responded to my emails. But they would never give me a shipping confirmation or tracking number. Finally when I told them that if they didn't give me a tracking number I would report them to my credit card company. They ghosted me after that. Fortunately my credit card company reimbursed me for the full amount. Don't waste your time with this company.
April 1, 2024
Unprompted review
Reply from Casalola
Dear Bill,
We are truly sorry to hear about your experience and deeply regret any frustration and inconvenience caused. At CasaLola, we strive to ensure complete satisfaction and transparency with all our transactions, and we apologize if we fell short in your case.
We appreciate you bringing this to our attention and would like to clarify a few points regarding our shipping process for the benefit of our valued customers. We offer free worldwide shipping, including for very large items. Due to their size, such items are shipped by sea, which can extend delivery times up to 45 days. It is also important to note that tracking information for these shipments is not available until the items reach the port.
We understand the importance of timely updates and are continuously working to improve our communication. While your situation was certainly not typical of our service standards, we are taking your feedback seriously to enhance our processes.
Since it appears your credit card company has already processed a reimbursement, we respect their decision and are glad you were not left out of pocket. Nonetheless, we hoped you have since received your lamp and that it meets your expectations, adding a touch of elegance and comfort to your space.
Once again, we apologize for any inconvenience you experienced. We value our customers and are committed to improving so that we can provide the quality service you expect and deserve.
Thank you for your feedback—it is crucial for our improvement. Should you have any further concerns or require assistance, please do not hesitate to contact us directly.
Warm regards,
The CasaLola Team
It took a while, but the product was great.
After posting a negative review online, CASALOLA finally responded and located/ actioned my delivery, so I am pleased to say that I received my item after a long delay. Thank you CASALOLA. I hope this was an isolated case and not experienced by other customers. I’ve amended my review to fairly reflect my experience.
March 25, 2024
Unprompted review
Reply from Casalola
Dear Howard,
I'm truly sorry to hear about your experience and the frustration it has caused. We aim to ensure all our customers are satisfied with their purchases and receive timely responses to their inquiries, and I apologize if we have fallen short in your case.
I can confirm that your order has now been delivered, although it arrived later than anticipated. We understand the importance of meeting our delivery promises and are continually working to improve our logistics and customer service responsiveness.
Please accept our apologies for any inconvenience the delay may have caused. We assure you that CasaLola is committed to upholding the highest standards of service and product quality. This situation was not typical of our customer experience, and we are taking immediate steps to ensure it does not happen again.
If you have any further concerns or require additional assistance, please do not hesitate to reach out directly. We value your feedback and are here to help.
Thank you for your patience and understanding.
Warm regards,
The CasaLola Team
This is a scam
This is a scam! Don’t buy from them. I ordered a lamp 2 months ago and I have reached out several times via email to get an update and they have yet to get back. I’ve tried their WhatsApp number and that doesn’t work. I also looked up their physical address and seems to be a gelato place. DON’T FALL FOR THESE SCAMMERS!
In response: Who is handling this personally? You give no point of contact. I have not received a confirmation number which I would expect customers to receive, if actually shipped. I also have not received a response from you via email. Because this is a SCAM.
March 17, 2024
Unprompted review
Reply from Casalola
I am very sorry to hear about the difficulties you've experienced with your recent order and the communication challenges that have arisen. It’s important to us that your concerns are addressed promptly and transparently.
Regarding your order, due to the size of the lamp, it was shipped by sea, which typically takes longer than standard delivery methods. We understand that waiting can be frustrating, and we appreciate your patience. We aim to keep our customers informed, and we regret any oversight in communication.
We are always available to assist you through our email at contact@casalolalights.com or via our online chat service. I encourage you to use these channels for a swift response.
As for the discrepancies regarding our contact number and physical address, we are currently investigating these concerns. CasaLola is committed to providing accurate and reliable contact information, and we are perplexed by the description you provided. We will look into this immediately and ensure all information on our website is correct and functional.
Please allow us the opportunity to rectify these issues and regain your trust. I will personally oversee the investigation and ensure we follow up with you directly. Our goal is to ensure you are satisfied with your purchase and the service you receive from us.
Thank you for bringing these issues to our attention. We hope to resolve them promptly and to your satisfaction.
Best regards,
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This company is a scam
This company is a scam. I ordered two lights and reached out to the company to see if they knew when my items would ship, since I had ordered them for a specific event and just needed to know if they would arrive in time. They responded that my items were to ship out the following day.
I received no shipping notice the following day, so after a few more days I reached out again. In response, I received what I now believe to be a bogus shipping notice. This “tracking” site never updated with any tracking number or carrier info. After two weeks I reached out several times to the company for legitimate tracking info, and have been completely ghosted. It has now been nearly three weeks and they refuse to respond to any emails or send shipping confirmation.
I have pursued a chargeback on my credit card but it is extremely frustrating because I now have to wait to make sure the chargeback will be granted before I can reorder the lights I need from a legitimate company. Please don’t do any business with these scammers!
Edit - response to Casalola’s response to my review:
I have checked my bank account just now and confirmed that I have received no refund. I also have not been contacted any anyone at your company regarding any refund. If I ever do, I will edit this review immediately.
Secondly, your company absolutely did not Inform me “immediately” of any delay in shipping. Each and every time I learned any new information, it was only because I repeatedly reached out after each new promised deadline was surpassed. Eventually, at the end of February, your company assured me that my items had *already* been delivered, when they had not. At that point, you had essentially ghosted me through email, and blocked me on facebook messenger. You updated your tracking page to show that my delivery was complete, and did not respond to multiple emails where I explained to you that they had not been delivered and asked for proof of delivery.
I finally did receive my order at the end of March, 2 months after my order was placed and 1 month after the date your company claimed the order had already been delivered. The entire time, I received contradictory information from your company, if I received a response at all. I wasted so much time dealing with your company and my bank that the lights were absolutely not worth it. And this experience was apparently shared by a large number of other people. If your shipping company is *this* bad, you really need to update your shipping estimates on your website as they seem to not reflect anything close to reality, and train your customer service team to handle these issues.
February 11, 2024
Unprompted review
Reply from Casalola
We are truly sorry to hear about your recent experience with our company. We understand your frustration regarding the delays and communication issues surrounding your order. Please know that CasaLola values transparency and we regret any misunderstanding that occurred.
We want to clarify that we rely on a third-party logistics company for shipping, and we were informed of the delay which we communicated immediately. We assure you that the shipping notice provided was accurate according to the information available to us at the time. We apologize sincerely for any discrepancies and the inconvenience it caused.
Furthermore, we understand the importance of timely delivery for events, and as a gesture of goodwill, we have issued a refund for the inconvenience you experienced. We are continuously working on improving our communication and tracking systems to prevent such issues from recurring.
We deeply regret that you felt the need to pursue a chargeback, but we respect your decision. Our team is dedicated to resolving customer issues promptly and we are disappointed to hear we fell short of your expectations. Should you wish to discuss this matter further, or if there's anything we can assist you with in the future, please do not hesitate to contact us directly
Thank you for your feedback, and once again, we apologize for the situation.
Warm regards,
The CasaLola Team
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