Casa Maria Reviews 

2,159
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 429 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt delivery services and the exceptionally friendly, helpful installation team who always ensure that everything is handled properly. Purchasers often highlight the truly excellent quality of the sturdy outdoor products, beautiful designs, and comfortable furniture sets that enhance their gardens. Some reviewers were not happy with occasional delivery delays, noting that shipments arrived considerably later than originally expected and required multiple follow-ups. A few consumers also mentioned receiving damaged items or facing unexpected difficulties during the setup and assembly process, which caused some temporary frustration.

What people talk about most

Product

Consumers find the product to be of exceptional quality, with many highlighting its sturdy construction and... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders often arrive promptly and on... See more

Quality

Customers report deep satisfaction with the overall quality, describing items as sturdy, well-made, and... See more

Service

Clients share positive opinions on service, noting that installation teams are professional, polite, and... See more

Staff

People report positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick delivery with very good communication from delivery company. Split zone Pergola is beautiful, really well made and has been perfect during the heatwave this year. Put up by 2 people with no pre... See more

Rated 5 out of 5 stars

From ordering to delivery was 7 days, amazing service. Our set arrived perfectly packaged delivered by Steve who was a great guy and helped me to get the huge boxes to a safe spot on the driveway. T... See more

Rated 5 out of 5 stars

We did send a virtual message and the company did respond within 24 hrs . The service was great and order process easy online . Delivery & installation was within 10 days . The team were friendly, an... See more

Rated 5 out of 5 stars

Kyle & Paul were not only hard working, tidy, and perfectionists, they were genuinely nice blokes and a real pleasure to have around. I felt immediately comfortable having them there which is huge whe... See more


Company details

  1. Furniture Store

Written by the company

CASA MARIA is a UK-based home and outdoor living brand specialising in premium furniture, luxury aluminium pergolas and stylish living spaces designed to transform the way people enjoy their homes. Founded as a family-run business, our goal has always been simple: to offer beautifully designed products that combine style, comfort, quality and honest value. We believe creating a beautiful home should feel aspirational, but still achievable. That is why we work hard to offer premium-looking indoor and outdoor furniture at fair, accessible prices, without unnecessary luxury-brand mark-ups. Over the years, CASA MARIA has grown from a small online furniture retailer into one of the UK’s fast-growing home and outdoor living brands, helping thousands of customers create elegant spaces to relax, dine and entertain with family and friends. Today, our carefully curated collections include aluminium pergolas, garden furniture, dining tables, bedroom furniture, sofas and outdoor accessories. Our pergola ranges have become especially popular across the UK thanks to their modern architectural designs, integrated features and strong build quality. Every collection is selected with a focus on contemporary design, practicality, durability and value for money. Whether customers are upgrading a garden, creating an outdoor entertaining space or refreshing their home, our aim is to make stylish living more accessible. As we continue to grow, we remain committed to the personal service and customer-first approach that helped build the company from the beginning. From pre-sales advice through to delivery and aftercare, our team works hard to provide a smooth and supportive customer experience. Our brand direction, “Your Home, Redefined.”, reflects our vision for the future — helping customers transform everyday spaces into beautiful places to live, relax and entertain. Thank you for supporting CASA MARIA.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 74% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(2,159)

404 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Company to Deal With

I was a bit nervous about buying from Casa Maria at first only because I found them on instagram but I really had nothing to worry about. The whole process was brilliant. I sent a email to them to ask a few questions before I purchased and phoned me within a hour and was so helpful, nothing was to much trouble. The insulation was great aswell. Two lovely men Neil and Charlie, who also put up with my three dogs!
If you are thinking of using them do, it really has been such a easy process, which makes a change .

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Pergola 3x3

Ordered from here as a whole package with lights and draw down sides. Free heater too.
Come quickly. Put up by our landscape gardeners. Absolutely love it. Good price too

July 13, 2026
Unprompted review
Rated 1 out of 5 stars

This is the second review I have…

This is the second review I have written, my original doesn't seem to appear! I ordered my garden furniture and my husband ordered a pergola early in June. Deadline after deadline was failed to be met and apology after apology text. Payment was taken when I was told it wouldn't be. The pergola we are no further forward with, no delivery date, no erection date, even though we paid in full seven weeks ago. The furniture arrived yesterday, delivered by two men in a hired van. They told me at 8.30 am they would be with me at 10. 30, they arrived at 2.20, no explanation which doesn't surprise me!!! I received two big boxes that I couldn't check and was told if I didn't sign for them they wouldn't leave them! The summer will be over before we can enjoy what we have spent over £5000 in!!!! I believe this is totally unacceptable! This review reply is pointless, the "upgraded" lights don't work and we have contacted Casa Maria three times to no avail!! I will perhaps get another apology!

July 28, 2026
Unprompted review
Casa Maria logo

Reply from Casa Maria

Hi Debi,

We are very sorry for the delays and frustration you experienced with your order. We completely understand why the uncertainty around delivery and installation was disappointing.

We are pleased to confirm that your pergola installation was completed today, 6 August, and the finished result looks amazing. We also upgraded the pergola to multicoloured LED lighting at no additional cost as a gesture of goodwill.

We are glad that everything has now been delivered, installed and resolved. Now that the job is complete, we would be grateful if you would consider updating your review to reflect the final outcome and your overall experience.

Once again, please accept our sincere apologies for the inconvenience caused, and thank you for your patience while we brought everything to completion.

Kind regards,
Casa Maria

Rated 5 out of 5 stars

Outstanding Company

I’ll admit I was initially sceptical about ordering from this company after reading some of their reviews, especially with so many other pergola suppliers out there. However, I couldn’t have been more wrong to hesitate. The quality of their products is genuinely outstanding, and their customer service has been exceptional from start to finish, with regular updates throughout the process.

Delivery was prompt, perfectly handled, and completely damage‑free. Even Tommy, the driver, offered a few helpful tips on the day. The product itself was extremely well packaged, and the assembly was straightforward thanks to clearly labelled panels and easy‑to‑follow instructions.

Overall, I’m genuinely impressed and can’t praise this company enough. Their products are top quality, their service is excellent, and I say this as a real customer and a genuine human being.

July 8, 2026
Unprompted review
Rated 3 out of 5 stars

Pergola Great, Service Lacking

The product (Bliss Pergola) is wonderful. The quality is good. We ordered a complete kit - 4x3metres, which we ordered in plenty of time. The base was completed and we then unpacked everything to realise that we needed two different windshields than the ones in the order, due to the direction we built the pergola.
We contacted Casa Maria, asking to exchange the two windshields and order fixed panels - which would be a significant extra cost - which we were happy to pay for.
The reply came back saying no exchange as we were outside of the 14 days.
A rather short sighted approach as (a) the company would have made more money and (b) my husband who has his own construction company was going to advertise it all over his social media.
So, rather short sighted approach by Casa Maria!
However the product is very good.

June 25, 2026
Rated 5 out of 5 stars

I am absolutely over the moon with my…

I am absolutely over the moon with my beautiful mango wood sideboard. It is so well made, of such excellent quality and it looks extremely classy. It is such a good price and just what I was looking for...It was delivered promptly and was protected really well in the packaging and the customer service I received was excellent...very friendly and helpful ...I would definitely recommend this company .. Very impressed.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Really pleased good all round experience

Product appears to be of good quality, communication has been brilliant, we paid to have it assembled, the people who came were great efficient and tidy. Only down side the delivery is stated as 6 to 10 days and it was over 2 weeks once in stock.

July 21, 2026
Rated 5 out of 5 stars

Fantastic item and great service

ordering my pergola was simple and easy and the communication from Case Maria was second to none. The delivery arrived on time and the delivery guys were lovely and very helpful. the pergola was perfectly packed and each box was clearly labelled.
Would defiantly use again and recommend

June 29, 2026
Rated 1 out of 5 stars

Disappointing product purchase.

The Rattan garden furniture we purchased for nearly £700.00 four years ago deteriorated so bad that it is now unsafe to use.
When we contacted the company including photos of the failed product they replied by hiding behind the manufacturer 1 year warranty and a 25% discount on a new set of furniture that would probably fail in the same way!
We are so disappointed having moved the furniture into the garage so to avoid inclement weather every year.

July 23, 2026
Unprompted review
Casa Maria logo

Reply from Casa Maria

Hi Stephen,

We’re sorry you’re disappointed. However, the furniture is nearly five years old and the photographs show deterioration consistent with age, exposure and lack of ongoing maintenance, rather than a manufacturing fault.

The set is well outside its warranty period, but we still offered a 25% discount on a replacement as a goodwill gesture.

Kind regards,

Customer Service
Casa Maria Support

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