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Rated 1 out of 5 stars

Beware !!!! This company has a lovely site and good prices . Don’t be fooled . Took my order,money and haven’t sent me the 6 panels that were ordered over three weeks ago. Phone number is just answerp... See more

Rated 5 out of 5 stars

What a refreshing experience. Human communication, great service. From the moment I placed this order I received emails from Andy explaining exactly what was happening with my order. I made a silly... See more

Rated 3 out of 5 stars

If you want to get in touch with Cassepremio, don't bother. Tried emailing- no answer. No other way to contact them. When panels arrived they were supplied by a local company, then realised were the w... See more

Rated 1 out of 5 stars

Impossible to get hold of, won’t call back. Making promises, not kept. I didn’t expect next day delivery as advertised but placed the order on 16th August and still waiting. After chasing I wai... See more

Company details


Contact info

2.0

Poor

TrustScore 2 out of 5

30 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Beware !!! Scammers . Please read beware

Beware !!!! This company has a lovely site and good prices . Don’t be fooled . Took my order,money and haven’t sent me the 6 panels that were ordered over three weeks ago. Phone number is just answerphone , emails not answered . Now having to try to recover mo why thought the bank . They are just scammers .

October 18, 2024
Unprompted review
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Rated 3 out of 5 stars

If you want to get in touch with…

If you want to get in touch with Cassepremio, don't bother. Tried emailing- no answer. No other way to contact them. When panels arrived they were supplied by a local company, then realised were the wrong ones, took a long time to get changed.

December 17, 2021
Rated 1 out of 5 stars

Awful company do not order from them

Awful company do not order from them. Have not received my item and haven’t heard anything from them after trying to contact them multiple times trying to get my money back from credit card company.

December 9, 2021
Rated 1 out of 5 stars

Extremely long wait

Bought a tap 2 months ago, and still didn't get it. Had a call yesterday to reschedule it again - another 2 weeks.

November 29, 2021
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Rated 5 out of 5 stars

Very good

Brilliant service. The cheapest I could find for the item I bought and really quick delivery.

October 11, 2021
Rated 1 out of 5 stars

Don't use this company

Don't use this company. Not based in the UK and they don't have a customer service team. No delivery update or tracking info. Ignored my emails. Spent £200 on a tap which I have accepted simply isn't arriving. Will go through credit card company to try and claim money back.

September 23, 2021
Unprompted review
Rated 5 out of 5 stars

First time using Casapremio and it was…

First time using Casapremio and it was such a good experience.

User friendly website, smooth buying process and fast turnaround.

Would of liked a dispatch confirmatiom to know product was on its way but it didnt damage the overall experience.

4/5 stars 🙂

September 19, 2021
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Rated 1 out of 5 stars

Impossible to get hold of

Impossible to get hold of, won’t call back. Making promises, not kept.

I didn’t expect next day delivery as advertised but placed the order on 16th August and still waiting. After chasing I waited in for delivery over a week ago and nothing arrived. Now waiting for them to get back to me as promised last Thursday.

I just want my money back.

August 31, 2021
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service
Excellent service! Part damaged in transit replaced with perfect new promptly. Thanks Mitesh and team! The bathroom looks great!

July 22, 2021
Unprompted review
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