Getting sent this request for a review months later after purchasing it and receiving a message that it was no longer in stock 6weeks later is hysterical. Not so good
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Well I've read a lot of the reviews, but frankly was amazed there were so many 1* ratings. I received my case after about 2 weeks, a very good time frame considering it was customised. But the qua... See more
Company replied
The tablet case is a little on the cheap side, but it was free from a QVC purchase, so I wasn't expecting it to be as high quality as something I purchased. The screen protector came broken twice, so... See more
Company replied
Nice case, fair selection of themes, colors and patterns. Delivery service was relatively fast. No problems at checkout. Reason for only four stars is the customizing process for the cases was a bit d... See more
Company replied
Company details
Information provided by various external sources
We at caseable produce your order just for you on demand. You can select one of our thousand designs or create your own design for your mobile device accessory.
Contact info
2.9
Average
4K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from caseable
Hi dear Yolanda,
Thank you for your feedback on Trustpilot. We are very happy to hear that. :-)
I wish you all the best and please take care of yourself and stay healthy!
Best regards, Michelle
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The case is nice
The case is nice, but it is hard to get at the buttons on the bottom. I have tried turning it around and put the buttons towards the top, but it is the same.
February 17, 2023
Reply from caseable
Hello Barbara,
Thank you very much for your feedback - we are very happy that you took the time to write to us.
I am very sorry to hear that your keys did not go as nicely pressed as they should....
This should not be the norm, so I apologize to you so much.
We take your feedback seriously and I have forwarded it to our production manager so that we can optimize the ordering process and correct any errors.
Feel free to explain your issue in more detail at support.backoffice@caseable.com so we can come to a solution.
Thank you again for being so honest and sharing your experience with us.
I love my case
I love my case. The only thing was the shipping, it took forever to get. But.....it was worth the wait.
January 12, 2023
Reply from caseable
Hi dear Lisa,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
I received the voucher for a free case…
I received the voucher for a free case from QVC as a bonus for purchasing a Kindle Fire Tablet.This was the 2nd time because I had purchased a smaller one the year before and the deal was so good I decided to upgrade.I chose the New York skyline at night design. My first one was the Sage colored case with wildflowers.
November 11, 2022
Reply from caseable
Hi dear Candace,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
Reply from caseable
Hello Wanda,
Many thanks for your feedback. We are happy to hear that everything went well with your order. We hope you enjoy your new case.
Please take care of yourself and stay healthy.♥
Best regards, Michelle
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Reply from caseable
Hi dear Thomas,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
The photos of my dogs came out nicely.
February 16, 2023
Reply from caseable
Hi dear Kathleen,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
Worst experience
Worst experience! I ordered my case back in the beginning of December 2022 and to this day, nothing received still. I get bot email responses saying it is usps fault and promising it is on the way soon or another will be ordered in place of.
Now when I make any attempt to follow up, I get the damn automated message which does not help me at all and still, no case (mind you this is over 2 months now).
Looking at so many reviews for this company and it is one of the most common issues and complaints; delay or non reciept. So if you expect to get a case... wait at the very minimum 2-3 or never. In my case....probably never
December 3, 2022
Reply from caseable
Hello Cheryl,
thank you very much for your feedback - we are very happy that you took the time to write to us.
I'm very sorry to hear that you had an unpleasant experience with caseable.com and your case hasn't arrived yet. This should not be the norm, so I apologize to you so much.
We take your feedback seriously and I have forwarded it to our production manager so we can streamline the ordering process and improve quality.
Feel free to send me your order number and your exact facts at support.backoffice@caseable.com so we can discuss the remainder of your case and how to proceed.
Thank you again for being so honest and sharing your experience with us.
I still haven’t received it I emailed…
I still haven’t received it I emailed you guys a few times
February 16, 2023
Reply from caseable
Hi dear Tyara,
Thank you for taking the time to give us feedback on Trustpilot. I am very sorry to hear that you did not receive your case. Of course, I will create a new order for you and send you the case again. I will email your new order number to your email address.
I would be happy if you give me a short feedback as soon as you have received the case from the new order.
Please take care of yourself and stay healthy!
Best regards, Michelle
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200% Recommend !! 10 Stars!!
My case is definitely of elite quality! I can't believe it can fold on one side into many different comfort levels and hold it's shape integrity. It feels so good to the touch, smooth & soft. I LOVE IT & HIGHLY RECOMMEND IT!
November 1, 2022
Reply from caseable
Hi dear Michelle,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
Exactly what I ordered!
January 4, 2023
Reply from caseable
Hi dear David,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
Very happy with quality of case
Very happy with quality of case. Took quite a while to get it and 2 emails but finally got it and use it every day
February 16, 2023
Reply from caseable
Hi dear Linda,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
Great case that is form fitting
December 16, 2022
Reply from caseable
Hi dear Kenneth,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
Best regards, Michelle
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Product was as represented
Product was as represented, received quickly and a personal note was nice!
Thanks
February 13, 2023
Reply from caseable
Hi,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
Got exactly what I ordered
Got exactly what I ordered. Our girls love them. Easy to order and shipped quicker then expected. I will order from caseable.com again.
November 17, 2022
Reply from caseable
Hi dear Debra,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
Quick delivery and nice selection
Quick delivery and nice selection. Seems a little flimsy than I expected.
November 17, 2022
Reply from caseable
Hi dear Sherrie,
Thank you for your nice feedback on Trustpilot.
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
If something is bothering you, you are welcome to contact us and we will take a closer look at your error. You can reach us at support.de@caseable.com.
Please take care of yourself and stay healthy.
Never received it
November 18, 2022
Reply from caseable
Hi dear Donna,
Thank you for taking the time to give us feedback on Trustpilot. I am very sorry to hear that you did not receive your case. Of course, I will create a new order for you and send you the case again. I will email your new order number to your email address.
I would be happy if you give me a short feedback as soon as you have received the case from the new order.
Please take care of yourself and stay healthy!
Best regards, Michelle
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It feels good in my hands and keeps my…
It feels good in my hands and keeps my device from slipping off my lap. Beautiful pattern too.
November 18, 2022
Reply from caseable
Hi dear Carol,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
Picture perfect
Case came at a reasonable time it fits my tablet perfect and the picture is absolutely beautiful
November 18, 2022
Reply from caseable
Hi dear Beverly,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
Poor quality and no pic on cover
Poor quality and no pic on cover. No explanation why .
November 17, 2022
Reply from caseable
Hello Robert,
Thank you for the time you took for your feedback.
We are very sorry that you have had a bad experience with us and that you are not satisfied with your product.
So that we can check your complaint, please send us a picture of your product and the order number.
Make sure that the error is clearly visible and that the image you sent has a maximum file size of 5MB.
After receiving the picture, we will contact you with a solution.
Thank you for your cooperation.
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