Getting sent this request for a review months later after purchasing it and receiving a message that it was no longer in stock 6weeks later is hysterical. Not so good
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Well I've read a lot of the reviews, but frankly was amazed there were so many 1* ratings. I received my case after about 2 weeks, a very good time frame considering it was customised. But the qua... See more
Company replied
The tablet case is a little on the cheap side, but it was free from a QVC purchase, so I wasn't expecting it to be as high quality as something I purchased. The screen protector came broken twice, so... See more
Company replied
Nice case, fair selection of themes, colors and patterns. Delivery service was relatively fast. No problems at checkout. Reason for only four stars is the customizing process for the cases was a bit d... See more
Company replied
Company details
Information provided by various external sources
We at caseable produce your order just for you on demand. You can select one of our thousand designs or create your own design for your mobile device accessory.
Contact info
2.9
Average
4K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
These are beautiful my grandsons are…
These are beautiful my grandsons are going to love them. Thank you so much.
March 7, 2023
Unprompted review
Reply from caseable
Hi dear Davida,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
Lucy
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Never again
I ordered the case or should I say a case the first time and it took months to find out what happened to it and they couldn't send me one in between which I found to be ridiculous and it was just very upsetting that it took 30 emails to finally get another one sent to me and it wasn't even the one I wanted so yes I was very unsatisfied
October 27, 2022
Reply from caseable
Dear Michele,
thank you for your feedback - we are very pleased that you have taken the time to write to us.
I am very sorry to hear that you have had an unpleasant experience with caseable and that you have received your delivery late. We take your feedback seriously and I have forwarded your feedback to our production manager so that we can discuss the delivery time with our shipping service providers.
Thanks again for being honest and sharing your experience with us.
We wish you a great day,
Lucy
This new case opens wrong left to right…
This new case opens wrong left to right feels weird every time use it. I guess you could say it is really upside down for my Kindle.
January 10, 2023
Reply from caseable
Hi dear Elizabeth,
Thank you for taking the time to provide your feedback.
We are very sorry that you have had a bad experience with us and that you are not satisfied with your product.
So that we can check your complaint, please send us a picture of your product and the order number to my email address: support.backoffice@caseable.com
After receiving the picture, we will check your order and contact you by email.
Thank you for your cooperation.
Please take care of yourself and stay healthy!
Reply from caseable
Hi dear Johnson,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
Sturdy case,love hand painted graghic
Took some time before I received it but all and all, very pleased with quality of product. Worth the wait!
December 25, 2022
Reply from caseable
Hi dear JoAnn,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
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Great quality product.
Great quality product.
Delivered pretty quickly
Have ordered from Caseable before and always happy with the product
February 28, 2023
Unprompted review
Reply from caseable
Hi dear Lisa,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
I got a text that said the Case was…
I got a text that said the Case was delivered, which it wasn’t. Went to PO no help at all. Sent a message back to company n nothing. Not happy at all.
February 15, 2023
Reply from caseable
Hi dear Gail,
Thank you for your feedback on Trustpilot. I'm very sorry to hear that you still haven't received your case. I have looked at your order. Unfortunately, there was a system error at USPS when transferring your address data. The bug has been fixed at USPS.
I have just created a new order for you and sent the address data to USPS.
We will send you the new order number by email. As soon as the new delivery has been handed over to our shipping service provider, you will receive the new tracking number by email.
Please contact me as soon as the new delivery has arrived and if everything is ok.
I look forward to your feedback and wish you all the best.
I ordered to 2 Amazon Kindles that came…
I ordered to 2 Amazon Kindles that came with covers fr this company. Their online was dysfunctional! I finally got my custom pic to go through to get my order completed. Then they only sent me 1 cover. I communicated the error to them and still never received the 2nd cover I was owed. -10 rating if I could rate that low!!
February 1, 2023
Reply from caseable
Hi dear Penny,
We are very very sorry that you are still waiting. We sent you a code on a new order via email, can you please place a new order so that you can get your case as soon as possible?
Thank you so much, we wish you a wonderful day!
This company never responded to…
This company never responded to contacting them. The screen protectors arrived cracked and broken, and we never received a confirmation about this issue or replacements.
December 7, 2022
Reply from caseable
Hi dear Deborah,
Thank you for taking the time to provide your feedback.
We are very sorry that you have had a bad experience with us and that you are not satisfied with your product.
So that we can check your complaint, please send us a picture of your product and the order number to my email address: support.backoffice@caseable.com
After receiving the picture, we will check your order and contact you by email.
Thank you for your cooperation.
Please take care of yourself and stay healthy!
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excellent product.
Product was easy to order, came within a reasonable amount of time, and is an excellent product.
February 1, 2023
Reply from caseable
Hi dear B,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
I had received a free voucher to get a…
I had received a free voucher to get a case for my amazon tablet. Looking through the choices I had picked a beautiful blue marble from the choices, but when I received the cover it was more of a pinkish marble. I was told that each one was special and unique and I wasnt going to get a replacement. It looked nothing like the picture and I was disappointed. If I had known I would have selected a solid black or gray or even a deep blue/navy. Horrible customer service.
November 27, 2022
Reply from caseable
Hello dear Brian,
Thank you for your review on Trustpilot and for taking the time to share your review with us.
I am very sorry to hear that your case arrived with the wrong color scheme and there were difficulties in communication. We will be very happy to send you a new case.
To do so, just let me know briefly via email if you agree and we can proceed so that you receive your case as soon as possible.
I look forward to your reply and wish you all the best.
Best regards,, Ilai
I received it
I received it, use it multiple times a day. (Even a little light abuse). It is still good as new. The product is great.
February 27, 2023
Reply from caseable
Hi dear Colleen,
Thank you for your nice feedback on Trustpilot.
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
Nice and colorful
Nice case, fair selection of themes, colors and patterns. Delivery service was relatively fast. No problems at checkout. Reason for only four stars is the customizing process for the cases was a bit difficult, so I had to switch to just choosing one of the offered patterns. I like the chosen pattern but I really wanted it customized with a family photo.
December 9, 2022
Reply from caseable
Hello Annette,
thank you very much for your feedback - we are very happy that you took the time to write to us.
I'm very sorry to hear that you had an unpleasant experience with caseable.com and that designing your own case was not entirely apparent. This should not be the norm, so I apologize to you so much. I will pass this on to our IT so that we can fix such errors in the future.
Again, thank you for being so honest and sharing your experience with us.
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If could give no stars I would
If could give no stars I would. I say do not do business with this company. December, 2022 I received wrong item, no invoice or return info in package I received and no number to contact, had to text. After several days and texts was told no refund but send item back and would receive a “voucher”. Many months later have still have no refund no voucher, nothing!
December 1, 2022
Reply from caseable
Hello dear Betsy,
Thank you for your feedback on trustpilot. I looked at the email history of you and my colleague. We are very sorry that you ordered the wrong case when you placed your order. I will be happy to initiate the refund as soon as we have received the return. Please send me the tracking number from the return so I can expedite the refund.
Please send me the tracking number from the return to my email address: support.backoffice@caseable.com.
Best regards, Michelle
My order was exactly as shown and…
My order was exactly as shown and delivery was fast. Very happy with product!!
February 26, 2023
Reply from caseable
Hi dear Ginger,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
I ordered a face shield for my tablet…
I ordered a face shield for my tablet and it came to me broken
December 14, 2022
Reply from caseable
Hello dear Betty,
Thank you for your review on Trustpilot and for taking the time to share your review with us.
I am very sorry to hear that your screen protector arrived broken. I have created a new order for you.
We will email you the new order number. Once the new shipment has been transferred to our shipping provider, you will receive the new tracking number via email.
Please get back to me as soon as the new shipment arrives and everything is in order.
I look forward to your feedback and wish you all the best.
Best regards, Ilai
The case is very pretty and arrived on…
The case is very pretty and arrived on time. To date it works great.
February 26, 2023
Reply from caseable
Hi dear Georgia,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
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Never recieved case.
November 27, 2022
Reply from caseable
Hi dear Tevita,
Thank you for your feedback on Trustpilot. I'm very sorry to hear that you still haven't received your case. I have looked at your order. Unfortunately, there was a system error at USPS when transferring your address data. The bug has been fixed at USPS.
I have just created a new order for you and sent the address data to USPS.
We will send you the new order number by email. As soon as the new delivery has been handed over to our shipping service provider, you will receive the new tracking number by email.
Please contact me as soon as the new delivery has arrived and if everything is ok.
I look forward to your feedback and wish you all the best.
Cover never arrived
Cover never arrived. Called customer service and was told to wait another week or so. Never arrived.
December 19, 2022
Reply from caseable
Hello dear Chris,
Thank you for your review on Trustpilot and for taking the time to share your review with us.
I'm very sorry to hear that your case hasn't arrived to you yet. I will create a new order for you
We will email you the new order number. Once the new shipment has been transferred to our shipping provider, you will receive the new tracking number via email.
Please contact me once the new shipment has arrived and everything is in order.
I look forward to your reply and wish you all the best.
Best regards, Ilai
screen ordered and was…
screen ordered and was shattered...packing is very poor
no response when emailed you on it
January 26, 2023
Reply from caseable
Hello dear Katherine,
Thank you for your review on Trustpilot and for taking the time to share your review with us.
I am very sorry to hear that your Screenprotector arrived defective. We will be happy to send you a new Screenprotector immediately.
Let me know briefly by email how we may proceed so that we can achieve the best possible for you and you receive your new Screenprotecor as soon as possible.
I look forward to your reply and wish you all the best.
Best regards, Ilai
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