Cases Reviews 

399
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the support team for being fast, professional, and highly helpful, often resolving issues quickly. Many users find the website easy to navigate and straightforward, offering engaging content and fun activities, making it an enjoyable platform for entertainment. However, some people were dissatisfied with customer support, reporting unhelpful responses or unanswered tickets. A few other people also felt that the site was unfair, citing difficulties in winning, withdrawing items, or receiving promised rewards. Some customers also noted a decline in site quality, with issues like servers getting worse or problems with account management.

What people talk about most

Website

Customers had ambiguous experiences with the website, with some reviewers praising it as a "pretty good... See more

Customer service

People report ambiguous experiences with customer service, with many praising the support as fast, friendly,... See more

Product

Reviewers highlight ambiguous aspects of product, with some finding it fun for playing and enjoying the... See more

User experience

Users describe ambiguous interactions with the user experience, with many finding it fun and a great way to... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with this company was truly great. The staff were polite, responsive, and very helpful from start to finish. The product I ordered arrived on time, perfectly packed, and exactly as d... See more

Rated 5 out of 5 stars

Best case opening site ever supports , rewards , game modes , items , designs . Winning possibility higher than any other sites , almost incomparable. Try once you will know

Rated 5 out of 5 stars

Impressed by how great the support chat has been, very fast at getting back to you and helping with your issue. Also completely possible to make some good money from here if you are smart, don’t get... See more


Company details

Written by the company

Cases.gg is the best online mystery box site. It offers a secure and provably fair system for its players.


Contact info

3.7

Average

TrustScore 3.5 out of 5

399 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.7

All reviews

(399)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience with this company was…


My experience with this company was truly great. The staff were polite, responsive, and very helpful from start to finish. The product I ordered arrived on time, perfectly packed, and exactly as described on the website.
What I liked most was their communication — they kept me updated every step of the way and even followed up to make sure I was satisfied. It really shows they care about their customers.
Overall, everything went smoothly, and I’m very happy with the result. I’ll definitely recommend this company to my friends and will buy again in the future

December 17, 2024
Unprompted review
Rated 2 out of 5 stars

Almost level 70 made over 100k in…

Almost level 70 made over 100k in deposits. Pretty dissatisfied with the experience. Its not uncommon to lose 20 to 30 battles in a row. Bots pull huge items all the time but when I win the battles it's often still a loss. Should be able to get some back and forth but it seems impossible. The reward system is also terrible requiring a massive monthly deposit amount for a chance to win pennies. I also can never win anything 1 vs 1 so if there is an item I want to cash out good luck getting it. I love case sites but at this point I don't think I will be investing anything else because its so rigged and unfair.

October 8, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible site total scam, Stay away

Horrible site total scam don’t waste your time. Support is a joke, most likely from india just copy pasting sentances, cause they are clueless,
The owner Hobbes aka Austin is a greedy man.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Worth the time for sure

Impressed by how great the support chat has been, very fast at getting back to you and helping with your issue. Also completely possible to make some good money from here if you are smart, don’t get too greedy and have a bit of luck. Personally my winnings are in the negative a little but I got greedy and pushed my luck.

September 24, 2025
Unprompted review

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