From the very beginning when my daughter turned up in store @ West Gosford, & unfortunately was a little short of approval in the time cycle required, but suggested dad, me, The staff helped m... See more
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Review summary
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Reviews shaping this summary
I know you're loans are expensive but when fund's are required quickly I really don't think cash converters can be beaten the staff were very friendly and helpful and left me feeling like they wanted... See more
Company replied
I had the pleasure of dealing online with Jo, Jewellery Consultant from Ballarat Store. Her email was very welcoming and very professional, still warm and accommodating. I called her and decided t... See more
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Staff were very helpful and they rush to help me as soon as possible. My application went through after I submit everything through. My experience with cash converters was really good and I can’t than... See more
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Company details
Written by the company
We’re proud to be one of Australia’s largest second-hand retailers, with over 900 dedicated staff members nationwide, committed to providing exceptional service and support, along with affordable personal finance solutions to give our customers freedom of choice. In 2025 we sold over 1.8 million second-hand items, bought 1.3 million items, provided pawn loans against 960,000 items, and approved over 130,000 cash loans for our Australian customers. With over 200 shop categories online and in-store, you’ll be surprised by what you’ll find. From jewellery to musical instruments, we’re all about giving pre-loved items a second chance at finding a new home. Seeing our community embrace ‘buying with confidence’ is the best reward for us, knowing we've kept our promises. Along with our second-hand retail business, we’ve also been making a difference in the lives of Australians for over 35 years in the personal finance sector. Our customers are at the heart of everything we do and it’s our mission to help find the right cash solutions. We act in accordance with the National Consumer Credit Protection Act (2009) and are trusted and responsible lenders who are here to help our customers.
Contact info
Level 11, 141 St Georges Terrace, 6000, Perth, Australia
- +61 (0) 8 9221 9111
- General.Enquiries@cashconverters.com
- www.cashconverters.com.au
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Friendly staff
Friendly staff. Very helpful and enthusiastic. Efficient. Made it very easy. Great work Marlee at Joondulup branch
April 16, 2026
Reply from Cash Converters Australia
Hi Magda, thank you for your kind words! We’re really glad to hear Marlee made you feel welcome and took the time to explain everything clearly. We will pass your appreciation on to the team.
– Cash Converters Australia.
Staff were great and helped me with the…
Staff were great and helped me with the process. Jaiden went out of his way to help
April 2, 2026
Reply from Cash Converters Australia
Thank you Tim, we're glad we could assist you along the process!
- Cash Converters Australia
Reply from Cash Converters Australia
Hi Alistair, thank you for the kind feedback. We're glad we could quickly assist you!
- Cash Converters Australia
Chris was super helpful as always
Chris was super helpful as always. Always a pleasure to deal with. Thanks mate.
April 15, 2026
Reply from Cash Converters Australia
Hi Glenn, thank you for your positive feedback! We're glad to hear Chris could help you out.
- Cash Converters Australia
Quisk approval.
April 14, 2026
Reply from Cash Converters Australia
Hi Victoria, thank you for your positive feedback!
- Cash Converters Australia
very good experience
April 15, 2026
Reply from Cash Converters Australia
Hi Vincent, thank you for sharing your positive feedback!
- Cash Converters Australia
Your quick efficient sevice
April 15, 2026
Reply from Cash Converters Australia
Hi Bridgette, thank you for the kind feedback. We're glad we could assist you!
- Cash Converters Australia
I didn't believe how quickly they…
I didn't believe how quickly they responded and also how fast they sent money to my account....just amazing.
April 15, 2026
Reply from Cash Converters Australia
Hi Soronakadavu, thank you for the kind feedback. We're glad to hear our Personal Finance team could quickly assist you!
- Cash Converters Australia
The website wasn’t working so I went in…
The website wasn’t working so I went in store and the staff was great
April 13, 2026
Reply from Cash Converters Australia
Hi Kristopher, thank you for sharing your feedback. We’re glad to hear our in-store team could assist and make things easier for you.
- Cash Converters Australia
Kerry was amazing and went above and…
Kerry was amazing and went above and beyond. Couldn’t be more grateful.
April 14, 2026
Reply from Cash Converters Australia
Hi Lily, thank you for the positive feedback. We're glad Kerry could help you out!
- Cash Converters Australia
The whole process of applying for the…
The whole process of applying for the loan and reciving the funds was effortless. Aimee was welcoming. Understood my circumstances. Made me feel at ease throughout the entire application process. My loan was approved and the funds depodited in my bank account the next day. Communication was timely. I have been very impressed with the service I have received from Cash Converters.
April 13, 2026
Reply from Cash Converters Australia
Hi Rosalie, thank you for the positive feedback! We're glad to hear that our Personal Finance team made you feel confident and supported, and that the service was both professional and friendly. We’ll pass your kind words on to the team.
- Cash Converters Australia
I was overseas when I got a call from…
I was overseas when I got a call from the Victoria point, qld branch if I want to apply for a loan, to apply for a loan,I went ahead and applied. I went ahead and applied and the money was in my bank the next day. I was very happy with Service.
April 13, 2026
Reply from Cash Converters Australia
Thanks for the wonderful feedback Leba! We're glad our Personal Finance team could call you back in regard to your loan enquiry. - Cash Converters Australia
Easy and quick
April 8, 2026
Reply from Cash Converters Australia
Thank you for your feedback Daniel, we're glad you found the process quick and easy!
- Cash Converters Australia
Thanks again
March 16, 2026
Reply from Cash Converters Australia
Thank you for your positive review Dwayne!
- Cash Converters Australia
easy to transact it takes only 45…
easy to transact it takes only 45 minutes its all done
April 1, 2026
Reply from Cash Converters Australia
Thank you Arnel for your feedback, we're glad you found the process easy and quick!
- Cash Converters Australia
Reply from Cash Converters Australia
Thank you Matti, for your kind feedback about our Personal Finance team. We're glad you found them helpful!
- Cash Converters Australia
Kerry was a pleasure to deal with id…
Kerry was a pleasure to deal with id reccomend to anyone thanks kerry
April 7, 2026
Unprompted review
Reply from Cash Converters Australia
Thank you Patrick for your kind feedback about our Personal Finance team. We're glad you found them helpful, we'll pass the message along!
- Cash Converters Australia
Thanks for help
April 2, 2026
Reply from Cash Converters Australia
Thank you Tetaite, we're glad we could assist you!
- Cash Converters Australia
Easy and communication is amazing
Easy and communication is amazing, service and application was quick
April 2, 2026
Reply from Cash Converters Australia
Hi Andrew, thank you for the kind feedback. We're glad our Personal Finance team could assist you!
- Cash Converters Australia
Fast approval easy application of how…
Fast approval easy application of how quick and easy it is
April 9, 2026
Reply from Cash Converters Australia
Thank you for your feedback, we're glad you found the process quick!
- Cash Converters Australia
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