Ive been using Casinoways and their sister site Betti for a while now. Ive never had any issues with their site and upon my first withdrawal the funds were received within a few days. I feel... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
Avoid at all costs! This casino is NOT licensed as they claim to be. While casinoways.com is licensed, casinoways1.com is not. They also partake in questionable payment practices includin... See more
Company replied
Shocking site, let me deposit multiple times, but when it comes to withdrawal they need to see every id yav ever had and proof of every letter sent to you in the last 150 decades ha. Why let you depos... See more
Company replied
This “casino” is disgusting. They take your money with no verification but when you win and try and withdraw they ask for multiple documents only to reject them and keep asking you to submit again. Th... See more
Company replied
Company details
Written by the company
After decades behind the scenes, we grew tired of the "copy-paste" casino experience and built CasinoWays to be the antidote: a transparent, high-octane hub for players who demand more. We’ve stripped away the "robotic" feel of traditional sites, replacing generic bonuses with perks that evolve in real-time based on your unique playstyle—ensuring every player is treated like their own VIP. Our library is strictly curated with no filler, featuring only the fairest and most engaging slots and live games on the market, all backed by bank-grade security and the payment methods you already trust. By handling the logistics and "boring stuff" in the background, we’ve created a seamless, player-first environment where safety and adrenaline live side-by-side. CasinoWays: Real Transparency. Real Excitement.
Contact info
United Kingdom
- www.casinoways1.com
You should know
2.1
Poor
119 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fraud alert be warned
Updaded review , where u born yesterday? People do have access to leave "genuine reviews" on here reviews of fraud alerts warned, you cant report them because they are unlicensed , oh and your encouraging people under the age of legal gambling to gamble u should know your clients i have various messages all u cant block as its a unverified mobile number, watch your Conduct as I am not thick
October 2, 2025
Unprompted review
Reply from Casinoways1
Hi Mr Heyer,
Thank you for your review, but we would like to clarify first of all that your statement is incorrect, especially since our company operates transparently
That is why if you have experienced any specific issue, we encourage you to share the details with us directly at support@casinoways2.com so we can review and address your concern properly.
Thank you,
The design is simple and easy to use
The design is simple and easy to use, very user-friendly.
August 28, 2025
Reply from Casinoways1
Dear Emily,
Thanks for the feedback!
We’re happy to hear that the design is working well for you. We always aim for simplicity and ease of use. If there’s anything specific you’d like to see improved or added, feel free to let us know!
Regards,
The site runs very smoothly and I’ve…
The site runs very smoothly and I’ve had no issues with payments.
August 26, 2025
Reply from Casinoways1
Hi Emily,
Thank you for your kind feedback — we're really glad to hear that the site is running smoothly for you and that payments have been hassle-free!
It's also great to know things are working as they should, however if you ever need anything or have suggestions, don’t hesitate to get in touch, our support remains available 24/7 both via chat and at support@casinoways2.com
Best regards,
After 17 days of waiting on refunds for…
After 17 days of waiting on refunds for 2x fraudulent transactions "not missing deposits" as Casinoways like to say it but unauthorised transactions from my bank account.
Ive had not option than to let my bank recover these.
August 26, 2025
Unprompted review
Reply from Casinoways1
Dear RGT,
First of all, we sincerely apologize for the inconvenience and frustration you've experienced with the deposits in question,
however please rest assured that refunds for both transactions were already initiated and confirmed on our end, so the funds should be returned to the original payment method used in up to 5 business days from the moment the refunds were confirmed (Friday, August 22nd)
Additionally, we understand how concerning this situation must have been, and we appreciate your patience throughout the process.
Still if you have any further questions or if there’s anything else we can do to assist, please don’t hesitate to reach out.
Our support remains available 24/7 both via chat and at support@casinoways2.com to further assist you in case needed
Best regards,
Allowing you to gamble with credit cards. Allowing uk players on.
Letting you gamble with a credit card is unbelievable. Try getting your winnings good luck with that they won't pay without jumping through hoops but are quick enough to let you deposit. Edit for anyone wondering how I know, I made four deposits stupidly after Scratchcard joe posted them and thought id have a dabble. Checked my santander and noticed no money had left, checked my history and noticed it came from my credit card as I didnt notice it wasn't on my santander. Unbelievable it actually allowed a credit card as we all know in the uk that isn't allowed as its credit betting. Will be chasing them up to either release the money in my account so I can rectify this with the credit card company or refund the four payments as the money I have won is just a little more then the payments that have left my credit card. Casinoway1 please rectify this situation promptly.
August 24, 2025
Unprompted review
Reply from Casinoways1
Dear Dee,
Thanks for contacting us.
In order to better understand your query and look into the information you shared in your review, could you please provide us with your account details?
Alternatively, feel free to reach out to us directly at support@casinoways.com, and we’ll be more than happy to assist you further.
Best regards,
Very Happy 😊
A little bit sceptical at first after making a withdrawal they asked me for proof of deposits which I sent. After being fully verified the money was in my bank early Monday morning after withdrawing early hours of Saturday Morning. Very happy! A good selection of games. This will be my go to casino. Really dont understand the bad reviews.Thank you casinoways.
July 25, 2025
Unprompted review
Reply from Casinoways1
Dear Heather,
Thank you so much for your feedback!
We're really glad to hear that your experience with us was a positive one — especially that your withdrawal was processed smoothly after verification. We take security seriously, which is why we sometimes request additional documentation to ensure everything is in order.
It's also great to know you're enjoying our game selection, and we're honored to be your go-to casino. Your trust means a lot to us, and we look forward to providing you with many more exciting moments ahead!
Thanks again for choosing us!
Regards,
I used a new card for a deposit and was…
I used a new card for a deposit and was pleasantly surprised when they got in touch with me straight away to verify the card. All done pretty quickly via email, and I was able to carry on playing without delay.
July 18, 2025
Reply from Casinoways1
Hi Winifred
Thanks for sharing your experience! We’re glad to hear the card verification process was quick and hassle-free, so you could get back to playing without any delays.
If you ever need any assistance, remember our support team is available 24/7 and always happy to help, both via chat or via email at support@casinoways2.com.
Enjoy your gaming and good luck!
Best regards,
Don’t expect to withdrawal money
Games are good on this site but trying to withdrawal money is ridiculous, my account IS verified but as soon as I want to withdrawal money they want proof of a bank card that doesn’t exist anymore, I didn’t use it to deposit so why need it?
They say a bank statement will work but then say they can’t accept as the bank statement doesn’t have the card details on that they are looking for but that card no longer exists! So why would it.
They love taking your money but will not give it back.
Both old and new cars belong to the same account number and sort code which are on the statement but that’s not good enough for them.
July 21, 2025
Unprompted review
Reply from Casinoways1
Hi Laura,
Thank you for your feedback. First of all, we are very happy to see that you managed to successfully verify your account and receive your withdrawal
Moreover, we understand your frustration, but do note that your verification was handled according to our standard procedure, which also requires proof of the card used for deposits to ensure the security of your account.
Accordingly, since your withdrawal was processed successfully, it would mean a lot to us if you could update your review to reflect all the updates since the moment your feedback was posted
In the meantime, if you have any further questions or need assistance, please don’t hesitate to reach out to our support team, which remains available 24/7 both via chat and via email at support@casinoways2.com
Warm regards
Casinoways1
I had a response from casinoways2 (through trust pilot)asking me to contact them for more information to find my account. However although I emailed them straight away, as usual I've not had a response from them up to date. Trust pilot asked me for a reference to verify my review, but as I don't have one I couldn't give it to them. This is casinoways from abroad and I've been lead to believe they aren't licensed. They're still sending me offers even though they blocked my account. I
July 16, 2025
Unprompted review
Reply from Casinoways1
Dear Rachel,
Thank you for your message and for sharing the email address related to your player's profile on our platform, and for the opportunity to clarify the situation.
Accordingly, following your email and our internal review, we can confirm that the information stated in your review is incorrect, since you did not have any winnings of €2,000 on your account after your last withdrawal of €115 was successfully processed and paid out on our end without issue on March 30th.
Furthermore, your account was closed upon your own request, with the stated reason being that you were not happy with the new version of the website, meaning there was no account closure initiated by us without cause, and no funds were withheld.
That is why we would kindly ask that you update your review to reflect the accurate facts. Should you have any additional questions, feel free to contact us — our support team is available 24/7 at support@casinoways2.com.
Kind regards,
Since the new upgrade no loyalty…
Since the new upgrade no loyalty program, hardly any wins and no promotions
July 17, 2025
Unprompted review
Reply from Casinoways1
Hi Laura,
Thank you for your feedback. First of all, we are very happy to see that you managed to successfully verify your account and receive your withdrawal
Moreover, we understand your frustration but do note that your verification was handled according to our standard procedure, which also requires proof of the card used for deposits to ensure the security of your account.
Accordingly, since your withdrawal was processed successfully, it would mean a lot to us if you could update your review to reflect all the updates since the moment your feedback was posted
In the meantime, if you have any further questions or need assistance, please don’t hesitate to reach out to our support team, which remains available 24/7 both via chat and via email at support@casinoways2.com
Warm regards
This is an honest review from a real…
This is an honest review from a real person.
Having read all the reviews I was very sceptical about getting my winnings. I didn’t sign up for any bonuses because of wagering requirements.
I made a withdrawal on 15th July and then began to verify my account. The chat was helpful on what documents were needed and guided me through the process. The chat responses are almost instant. My withdrawal was approved yesterday afternoon and in my bank this morning. I have another withdrawal waiting for approval so hopefully all goes smoothly again.
July 15, 2025
Unprompted review
Reply from Casinoways1
Hi Emma,
Thank you so much for sharing your experience — we're really glad to hear that everything went smoothly for you!
It's great to know that our support team was helpful and responsive during the verification process, and that your withdrawal was processed quickly. We always aim to provide a fast and transparent experience, especially when it comes to payouts.
Fingers crossed your next withdrawal goes just as smoothly — and if you ever need assistance, we’re always here to help.
Best of luck and enjoy your time with us!
Updated 17/07/2025 : This site is dangerous
Updated 21/08/2025,
This online casino is a Bullying Playground . Avoid it at all costs. They will keep your money from you, they will not allow you to withdraw. It’s dangerous , read other reviews please. 🙏
as they have responded . Unlike the lack of communication upon their site.
You will have to be extremely desperate to gamble if you register with this site. I understand temptation is there. But it’s a trap. Do not fall in. While we deposit pounds, they pay with Euros or Dollars, so you still have to play by their rules. Then they take advantage of you by not communicating, because if you make a withdrawal request they deny it, so you are obliged as a gamble to continue to play all the while the my hope you lose .
So I initially deposited £50, and they would not let me withdraw it, so I stated to them I did not want any bonus of additional monies. Just wanted to play with my money. So they blocked my account and restricted me accessing it. I could not access the account and there was no one to make contact with. This site is being run from a bedroom somewhere in Eastern Europe. I made two deposits of £50 , both came up on my bank statements as some weird names, nothing to do with the site . So it’s a scam . Avoid them . This is a scam. Please gamblers. Control your addiction and stay away
This site is dangerous , they take your money and then when you wish to withdraw your money. They block your account . They charge £2.50 for a withdrawal, they then state you have to have over £100 or 100 euro , my money is currently locked away in their site. I will remove my review if you give me my money, no this part is Changing , because even though I got some money back , I was short changed because they played around with conversion and fees.
Stay away , read other reviews if you don’t think mine is up to standard.
Stay safe and In control people
July 11, 2025
Unprompted review
Reply from Casinoways1
Dear David,
Thank you for your message.
We would like to clarify that your account was closed at your own request, and you've never been blocked on our end , moreover, once requested your withdrawal was successfully processed. It is therefore inaccurate and unfair to suggest that your money has been withheld or that your account was blocked to prevent a payout.
Additionally, we would like to remind you that, as clearly stated in our Terms & Conditions, the minimum withdrawal amount for bank transactions is €100. This information is publicly available for all players even prior to registration.
We understand that you may be frustrated, but it's important to present facts accurately. If you have any further concerns or questions, feel free to reach out to our support team via chat or via email at support@casinoways2.com
Update: Your withdrawal was paid on July 16th so we would appreciate if you update your review and confirm that you've received the funds
Best regards,
Good casino give free spin
July 11, 2025
Unprompted review
Reply from Casinoways1
Thanks for your feedback!
We're glad you're enjoying the casino and the free spins. If you ever need assistance or have suggestions, feel free to reach out to our support team which remains available 24/7 via chat and via email at support@casinoways2.com
Good luck and have fun!
Scam site.
This site should be closed down. They kept my winnings of over 2000 euros and closed my account for no reason. They only had one person on chat that would leave me on hold without answering my queries. I also emailed several times and didn't get a response.worst site and worst customer service I've ever encountered. Avoid at all costs.
April 28, 2025
Unprompted review
Reply from Casinoways1
Dear Mrs Racheal,
Thank you for reaching out.
We have attempted to locate an account using the information you provided, but unfortunately, we were unable to find any matching records in our system.
So in order for us to further investigate your claims, we kindly ask that you contact us directly from your registered email address and provide any additional relevant details. You can reach our support team at support@casinoways2.com.
We take all player concerns seriously and are committed to resolving any issues as quickly and fairly as possible.
Kind regards,
Bank deposit terrible 300 euros gone…
Bank deposit terrible 300 euros gone from my bank nothing shown in the game account, tried to query was told 30 minutes to clear hours later still waiting told need screenshot or statement as proof, accepted CC payment instantly why no instant bank payments?
July 2, 2025
Unprompted review
Reply from Casinoways1
Dear Martin,
Thank you for reaching out, and we're truly sorry to hear about the inconvenience you've experienced.
However, do note that, in rare cases, a delay can occur with bank deposit transactions. Typically, when the authentication of a transaction is not fully completed on your end, the funds are not captured on our side, and are instead returned to the user's bank account after a short pending period.
With this being said, if you have not yet received the funds back, we kindly ask you to contact our support team at support@casinoways2.com and provide a bank statement covering the period from July 1st to July 4th, 2025, clearly showing the deposit being debited and not refunded. This will help us escalate the matter with the relevant departments for a thorough investigation.
At last we understand how frustrating this can be, and we appreciate your patience while we work to resolve the issue.
Best regards,
Scam scam scam
Do not play on this casino site! Scam, scam, scam! I can not believe that’s this is on trustpilot!
June 6, 2025
Unprompted review
Reply from Casinoways1
Dear Arturs,
We understand your frustration and appreciate you taking the time to share your experience.
However, at the same time, we encourage you to reach out to our support team at support@casinoways.com for further clarification
of the issues you've experienced
Our team is always available to review any issues and provide assistance where possible, so please feel free to contact support directly so we can take a closer look. We value all our players and aim to ensure a fair and transparent gaming experience.
Warm regards,
Great casino had 10 free spins only won…
Great casino had 10 free spins only won 40p but I managed to win £120 out of that and just withdrew £100 hopefully it goes into my bank without and issue, was shocked it let me withdraw because I haven’t deposited or verified my account yet
June 5, 2025
Unprompted review
Reply from Casinoways1
Dear Dan,
Thanks so much for the kind words — and big congrats on your win!
We’re really honored to be your casino of choice and look forward to having you with us for a long time to come!
Warm regards,
Great site
Opened an account and found great amount of slots which is my go to. Made a few deposits and found the games played very fairly. I hit a big win and made a withdrawal of 1500 as with all non Uk sites was a bit worried but this was in my account within 48 hours. Didn’t find verification too much of a problem. Can’t understand why so many bad reviews.
May 21, 2025
Unprompted review
Reply from Casinoways1
Dear Ashley
Thanks so much for the kind words — and big congrats on your 1500 win! That’s amazing, and we’re really happy to hear the money reached your account so quickly.
Glad you’re enjoying the slots and found the games fair. Also great to know the verification wasn’t too much trouble.
And yes, you’re right — people often leave reviews when they’re mad and frustrated, regardless of whether the problem they experienced was resolved afterwards, so it’s really nice to hear positive feedback like yours. Fingers crossed your good luck keeps going!
Warm Regards,
Verification nearing impossible but getting there.
Requesting every card I've used be verified even though they expired a long time ago and asked for a bank statement from a bank account that never existed to withdraw (edit the account was closed since I registered with the casino but they requested and successfully received proof of ownership letter from the bank in question. ) Just waiting to see if I pass finally. Its been a lot of work. Please verify when you set up the account abd understand you will need to verify every method ever used to deposit before withdrawal. Changed rating to 3 stars and will make 5 stars once it's all resolved. Such an effort. Team have been very helpful and pro active at resolving my issues. I am thankful for the big effort. It is a complicated case.
May 16, 2025
Unprompted review
Reply from Casinoways1
Dear Gin Ster,
We’re sorry to hear that you feel this way, but we want to assure you that our intention is never to delay or withhold any legitimate withdrawals. That’s why we’d like to clarify a few important points regarding your account.
First and foremost, account verification is a standard procedure required for all our players, without exception. Unfortunately, in your case, this process has not yet been completed.
Additionally, it's important to note that this is not just a matter of one card. You successfully used three different cards and requested your withdrawal to an account, for which now you claim here that is non-existent? How so?
Moreover, as we can see, all of the cards used on your end have a valid expiry date, so in case, in the meantime, they were canceled, a simple Proof of Cancelation will be more than sufficient to complete your account verification
We’d also like to emphasize that your verification process has been handled in exactly the same way as it is for all our players, following our standard procedures without exception. For this reason, we believe your review is not a fair reflection of the situation, as all steps taken were in full compliance with our policies.
That said, we remain here to assist you should you have any further questions or need help completing the process
Regards
It took a while, but finally it’s resolved thank you
Iwanted to take a moment to express my sincere gratitude for the prompt resolution of my recent issue. I truly appreciate the way your team handled everything, and I’m delighted to have my concerns addressed so efficiently. I’m especially thankful for restoring my €844 balance.
Thank you ever so much for your excellent customer service.
Best regards,
Mike
April 30, 2025
Unprompted review
Reply from Casinoways1
Dear Mike,
Thank you so much for your kind words! We’re thrilled to hear that your issue has been resolved and that you’re satisfied with the outcome. Your feedback truly means a lot to us.
We strive to provide the best possible service to our players, and we’re glad that we could restore your €844 balance and address your concerns in a timely manner.
If you need any further assistance or have any more questions in the future, please don’t hesitate to reach out to our support team at support@casinoways2.com. We’re always here to help!
Best regards,
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