Casio Reviews 

Spent £110 on a calculator. it started having software problems. Sent it to them to repair it. put lots of notes about what was happening. they sent it back after doing nothing to fix it. I contacted them and they said they had tested it and it was fine. Bunch of Jokers

After going back for repair, twice, during the guarantee period, with the added bonus of the crumbling watch body not being covered by the guarantee, the whole thing has now disintegrated.
Casio products used to be so good; now they have sold me rubbish.

Many people know this brand because of the g-shock watches series, but all the casio watches I have had in my life were of other series. I mean, I bought classical watches made out of stainless steel and sapphire glass with a pretty good mechanism.
They have served to me for almost a decade and they still haven't lost their identity. I bring them to masters sometimes to replace the battery, and this is everything I need to do with them, lol.

I have been trying to contact Casio Customer Services for the last 24 hours, constant line busy

Casio the logistic operator administer. USELESS man. All the done is take our money and deliver bad service to us. We should boycott companies that treat its customers like trash. HOW DID CASIO LASTED THIS LONG IT BECAUSE OF US RETAILERS.

Absolutely awful customer service and policies.... I've ordered a watch for my partners birthday with plenty time to spare...... We've chosen click and collect service... Watch came twice to wrong place.. first one they couldn't expect it as label was wrong... Second time we've had a message that it was delivered.... It was but to completely different part of the country..... spoken to delivery service and they said it was wrong label put on it so it went to a wrong person 🤦🏼‍♀️....We've contacted them and now we have to wait 10 working days for a refund... They refused to send a replacement as they will be out of pocket 🤷🏼‍♀️...... I could understand if I wanted to return it for any reason but if they send it to someone else how's that my fault and why should I wait so long to have my money back..... Now I've got 2 days to my partners birthday no watch no money to buy something else 🤬.....
Never never never will I ever buy anything directly from Casio.....

Watch returned three times for water ingress. This time I have been without my watch for 3 weeks (total time this year two months without it) Now they cannot get spares and no eta/ . Refuse to replace it eventhough it is under warranty. Appaling company with zero after sales morals. Awful

I was surprised at the poor reviews of Casio. I have just received my 2 G.SHOCK Watches that I sent to Casio for time settings, as they were too tricky for me to do correctly. I bought them in a high street retailer and thought they'd be set. However, I tried to set it and even phoned Casio to try and set it over the phone. the lady suggested sending them off. just received them, and just to say I will be using them again. First class service Casio and thank you. Kind regards Steven green .x

Needed to call for an update when they dispach my watch. After the call the was quick to do it and seen i will recieve it the next day. BUT they using parcelforce and still haven't got it! Been on the phone with them for 30 minute just to connect with somebody who failed to deliver. Item wasn't even scanned near my home!

Nice product [bought 2 & keeping one] but really surprised that buying direct from the company e-com affords litte in the way of added-value service [actually far less] than if I'd bought from a Retailer. THEY CHARGE FOR RETURNS - even if you bought something! Really surprised and not something ive experienced much of these days - certainly not from likes of SEIKO etc.. Customer Service "chat" is also far from satisfactory and despite a few emails there is no discretion being shown. Not happy and has taken the shine off the whole experience.

This is my point of view as I used to like casio watches and still do but have come to realise the quality of the straps leave little to be desired as they don't last very long because the material is prone to disintegrating after a while and just tares off...I considered buying spare replacement strap but the cost is expensive so it's cheaper to just buy a new one...or not?
Well I think I'm done with this brand as its become unreliable in the end..yes is pay more if I knew the strap would last a lot longer then they did...

I was charged for an order twice which actually never went through. It showed me an error after payment screen that there is an error with the surver but the transaction appeared twice on my bank statement the next morning. I did not receive any email or text for the order.

I have purchased a keyboard
Faulty volume control and the instruction paper work is incorrect
Contacted their useless centre in Sydney
Do not buy
I'm stuck with it

Firstly let's differentiate between product's and customer service. Their watches are very good quality whether you're talking about the standard Casio, Pro Trek or the mighty G Shocks, they are all amazing quality!

Now onto Casio's customer service... It's a bloody joke!!! What customer service. I contacted Casio UK to get information about an online retailer claiming to be an authorised dealer for G Shock. I wanted to know if they were indeed an authorised retailer or not seeing as their price's were considerably cheaper then other authorised retailer's. The response I got back was very quick, good so far. But this is where anything good I can write about Casio's customer service promptly end's.

I was told that because the online retailer is in the EU that they wouldn't have a list of authorised retailer's and that I should contact Casio Europe. OK, they could have included an email address, phone number or even a link for live chat but no, nothing. I had to go searching for Casio Europe contact detail's, which wasn't easy finding the right department to send the email. It's almost as though Casio don't wish to deal with their customer's.

So I contacted Casio Europe and finally got a response back stating that I should contact Casio UK to get a response. To the credit of Casio Europe they did include a link for me to contact Casio UK which was alot more then what Casio UK did when they told me to contact Casio Europe.

Still following....

So I contact Casio Europe once again stating that I've already been in contact with Casio UK and they told me they couldn't help me and that I should contact Casio Europe.

Now this is the fun part...

Casio Europe responded by telling me they couldn't help me, I need to contact Casio Europe.... Is this a typo, a mistake or have you really just told me that you can't help me I need to contact you but you've literally just told me you can't help.

Convoluted right.

So in short it would appear that Casio have absolutely no idea who their official retailer's are as unbelievable as that seems or they just don't want to share the information with their loyal customer's.

If this is Casio's approach to customer service then it's really no wonder there's so many counterfeit G Shocks going round the Internet.

I would've thought that helping their customer's to avoid cheap knock offs of their watches would've been a priority for Casio but I guess not.

It's a pity Casio has such lousy customer service because as previously mentioned their watches are of very good quality. I've never had to warranty one but if I did I can only imagine the lousy service I could expect from them if this experience is anything to go by.

In short I'm a loyal, long term customer of Casio not a ping pong ball to be passed back and fourth between Casio UK and Casio Europe. Who are both as equally useless and inept as each other!

Received the best customer service from Casio, I accidentally ordered two watches for my Husbands Christmas present so I sent an email about 11pm after I’d made the order. I didn’t really expect to hear anything back (because customer service is so poor now) but at 9am I received an email reply from an actual human who quickly rectified my mistake and I received the one watch and my refund very quickly.

Terrible company. Ordered a product and cancelled within 30 mins , sending a cancellation notice. Got told the product was already shipped despite me ordering and cancelling after 8pm!
Called and spoke to an employee who confirmed product was in warehouse and cancellation will go through, saying they would call back, never bothered. 2 days later got a shipping notice , so obviously they lied first about already being shipped, then about being cancelled. Now in the hands of the card company to recover the payment as the company seem unwilling to refund for about 14-21 days once they receive the product back into their warehouse and process the return. It is not a return it was cancelled before even being shipped. I think they are trying to force delivery to avoid the cancellation. Be aware of the tactics used.

Really wanted to buy a limited edition watch today. I had already set up a account ready to purchase it. When I received the email telling me that the watch order was Live I tried logging into my account. This didn't go well as it kept saying that my login details were incorrect or that my account had locked. I requested a new password as I wasn't sure if I had entered mine incorrectly. No email has been received. Terrible experience. 👎

had a fauly calculator,was faulty after 3 months,it was a gift,as i had no receipt they didnt want to know,absolute disgusting customer services from a big firm,i will go to trading standards.

I'm very satisfied with a alarm clock that I got a long time ago, great quality works great, shows temperature and date as well and the alarm it self is very loud, it is able to wake up anyone

Their website is an absolute clustered mess. Inputting your address easily gets messed up. The system doesn't even check the validity of said addresses, and when you try to update or fix the issues by contacting them, you are told they won't make changes to the address. They make no attempt to even contact you about the issue. Sending your expensive purchases anywhere without an ounce of concern for their customers receiving their product. I've had to order a watch twice and the address was messed up both times, I tried contacting the shipping provider to fix the issue but was told to contact the shipper, where I was told they generally won't make changes, even though my issue was the lack of my Apt Unit on the order.