Purchased a sofa from the shop located in the kingdom centre. Arrived with dimensions of area and Craig helped with everything. Delivery was fast and the colleagues were very good when it came to deli... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Was donating two computer desks and an oval drop leaf table all in good condition. guys turned up and before even entering the house started making excuses about how they would not be likely to take... See more
Company replied
Wonderful team of professionals! Excellent service from initial query through to house clearance and cleaning of property. At a tricky time for the family, Castle took care of everything. Efficient ho... See more
Company replied
Fantastic team that removed three piece suit and carpet. Can't praise them enough. Fantastic!!
Company replied
Company details
Information provided by various external sources
We provide quality, affordable second hand reuse furniture and domestic appliances in Fife from our branches in Cupar and Glenrothes.
Contact info
unit 6, Craig Mitchelle House, FLemmington Road. , ky7 5qf, Glenrothes, United Kingdom
- 01592 501068
- www.castlefurniture.org
3.6
Average
40 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sofa purchase
Purchased a sofa from the shop located in the kingdom centre. Arrived with dimensions of area and Craig helped with everything. Delivery was fast and the colleagues were very good when it came to delivering the sofa. Would recommend
March 4, 2026
Unprompted review
Reply from Castle Furniture
What a great review, Ross — thank you! It's brilliant to hear that Craig looked after you so well in the Kingdom Centre shop, and that the delivery team got everything sorted quickly and carefully. We're proud of the people who represent Castle Furniture Project and your feedback is a great reminder of why we do what we do. Enjoy the new sofa!
Castle Team
Advertisement
Fantastic team that removed three piece…
Fantastic team that removed three piece suit and carpet. Can't praise them enough. Fantastic!!
March 2, 2026
Unprompted review
Reply from Castle Furniture
Thank you so much for taking the time to leave us such a wonderful review! We're absolutely delighted to hear that the team did a great job with your three-piece suite and carpet removal — we'll make sure your kind words are passed on to them. Feedback like this really does mean the world to everyone here at Castle Furniture Project. We hope we can be of service again in the future!
Castle Team
Charity that lies
Went into shop. Entered area looking like a shop. Was no sign saying no entry. 2 staff members run shouting saying shouldn't be in there. Left shop upset.
Made complaint hours later but staff rearranged location after incident then lied what happened. Avoid at all cost.
Fife council did check into it but there was no CCTV in that area.
So staff able to lie and get away with it.
They repeatedly ignored if the sign they put there after was there then my wife in a very bulky and wide wheel chair would not have been able to pass into the area. Also ignored a third customer who was there saw no sign.
In reply what was frustrating was there was no sign and lying aggressive staff. Not good for a charity around vulnerable people.
January 21, 2026
Unprompted review
Reply from Castle Furniture
Dear Mr Wood,
Your concerns were fully investigated, reviewed by our Board, and considered alongside an unannounced Environmental Health visit and an external audit carried out the day before your visit. Both confirmed that the area and controls were acceptable and that no further action was required.
We have responded to you directly through multiple channels and have explained that the area you entered is a restricted operational space. The items you wished to view are located within this area as and are reserved for referrals to people in need, rather than being available for general sale.
We understand that this was a frustrating experience for you. However, we are satisfied that the matter has been handled appropriately and now consider it concluded.
Kind regards,
Castle Furniture Team
I telephoned regarding the measurements…
I telephoned regarding the measurements for a fridge freezer because the details differed from the manafacturer's website. I was keen to establish if the item was the same model or if someone could actually double check the measurement for me before I made the 30 minute journey to view it. I was just vaguely told to go with the manafacturer measurement even though it was unclear if the model was identical. I then asked which unit at the Kindom Shopping Centre the item was in and the member of staff could not advise me. There are two units listed for Castle Furniture on the Kindom Shopping Centre Website. The Staff member suggested I look up the postcode to see where disabled parking was best for the shop. There is no postcode or unit number detailed on the Castle Furniture Website for the Kingdom Shopping Centre shop and there are two units listed on the Kingdom Shopping Centre Site at opposite locations. Very frustrating. I just gave up the plan and ruled out even viewing the item!
January 30, 2026
Unprompted review
Reply from Castle Furniture
Hi Sarah,
Thank you for taking the time to share your experience with us.
To clarify, our phone lines are handled by a central call line rather than individual store teams. This means our advisers do not always have physical access to items in-store and are not always able to independently verify measurements beyond those provided by the manufacturer. That said, we fully understand why you wanted confirmation before making a 30-minute journey, and we’re very sorry that we were unable to provide the reassurance you needed.
We also apologise for the confusion regarding our location at the Kingdom Shopping Centre. You are absolutely right that having two units listed without clear unit numbers or postcode information is unhelpful, particularly when accessibility and disabled parking are important considerations. This is something we are now reviewing to ensure clearer and more accurate store location details are available online.
We regret that this experience led you to rule out viewing the item altogether. Your feedback has highlighted areas where our communication and information can be improved, and we genuinely appreciate you bringing this to our attention.
If you would be willing, I would welcome the opportunity to discuss this further and ensure we improve the service we provide. Please feel free to contact me directly on 01592 859783.
Kind regards,
Craig
Shop in Glenrothes & Fantastic in the store and delivery team
I found the shop in Glenrothes. I met Craig in the store, who is a fantastic and professional salesman. They also have a delivery team, and they arrived this afternoon. He was very friendly and was patient.
We met Carlos, Daniel, and Canni for delivery. They are very professional and friendly in their team. They are all patient and delivered everything with care.
December 19, 2025
Unprompted review
Advertisement
Wonderful team of professionals
Wonderful team of professionals! Excellent service from initial query through to house clearance and cleaning of property. At a tricky time for the family, Castle took care of everything. Efficient house clearance and outstanding cleaning of entire property. Big shout out to the dream team Ben, Gary and Moira who made it all happen flawlessly- thank you!
November 27, 2025
Unprompted review
Reply from Castle Furniture
Hi Judy,
Thank you so much for taking the time to leave us such a wonderful review! We're delighted to hear that Bill, Gary and Moira were able to make the process as smooth as possible for you and your family.
We understand that house clearances often come at difficult times, so it means a great deal to know that our team could take some of the pressure off. We'll be sure to pass on your kind words to Bill, Gary and Moira – they'll be thrilled to hear your feedback!
Thank you again for choosing Castle Furniture, and we wish you and your family all the best.
Warm regards,
Castle Furniture Team
Was donating two computer desks and an…
Was donating two computer desks and an oval drop leaf table all in good condition.
guys turned up and before even entering the house started making excuses about how they would not be likely to take my donations due to having similar items already in stock.
If this is the case why even bother sending anyone just phone and say your not interested, unless your cherry picking for items you can sell at a higher price
November 18, 2025
Unprompted review
Reply from Castle Furniture
Thank you for taking the time to share your feedback.
We're sorry you felt disappointed with our collection service. We completely understand your frustration.
Our van crew always assess items on arrival because it's important we see the actual condition and style of furniture - photos and descriptions don't always tell the full story, and items can be completely different to what we expect. In this case, your desks were in good condition, but we'd genuinely had five desk collections pass through our quality checks just before your scheduled pickup. Unfortunately, the table had scratches that meant it didn't meet our quality standards for resale.
Our crew were being honest with you about the sudden influx of similar stock and our limited warehouse capacity. We need to be realistic about whether we can give every item the best chance of finding a new home, rather than collecting everything and having good furniture sit in storage.
We appreciate that it was frustrating to have the crew attend only to decline the items. In hindsight, we could have communicated this situation better, though the reality is we couldn't have known about the stock situation until your collection time arrived.
We're a charity working hard to divert furniture from landfill while supporting our community - we're definitely not cherry-picking for profit. Thank you for considering Castle Furniture for your donation.
Castle Furniture Project Team
Fantastic service from Davy Danny and…
Fantastic service from Davy Danny and Ben. Arrived on time Quick removal of old machine. Installation first class. No mess very friendly guys. Would highly recommend these guys and Castle Furniture.
Janet Molinek
November 17, 2025
Unprompted review
Very hard working team
My Auntie died recently and I needed to have her house cleared. I decided on The Castle Furniture Project as I knew my Auntie would like her belongings to go to good use through charity. The whole process was handled with dignity and respect, from initial organising by Bill in the office, and then the hard work from the six person team headed by Lisa, Moira and Carlos. All the team were polite and helpful, asking questions where needed and worked virtually non stop. They also cleaned the house, kitchen, toilet, hoovered and washed woodwork. They were friendly and cheerful and obviously enjoy their work. They also cleared out a summerhouse and outside shed. Everything was cleared, from furniture to old paint pots. I’d definitely recommend them, and thank them for all their help at this difficult time.
October 29, 2025
Unprompted review
Reply from Castle Furniture
Thank you so much for taking the time to leave such a thoughtful review during what must be a difficult time. We're truly sorry for the loss of your Auntie.
It means the world to us to know that Bill, Lisa, Moira, Carlos and the team were able to help make this challenging process a little easier for you. We always strive to handle house clearances with the utmost dignity and respect, and we're so pleased that this came through in every aspect of the service.
Your Auntie's belongings will indeed go to good use - helping us continue our work supporting the local community through our charity mission. Thank you for choosing Castle Furniture Project and for trusting us during this sensitive time.
Our thoughts are with you and your family.
Warmest regards,
The Castle Furniture Team
Advertisement
The woman who manages Cupar store is…
The woman who manages Cupar store is the most unfriendly person.
Also asking for cash. No receipt t . No thank you.
September 15, 2025
Unprompted review
Reply from Castle Furniture
We're sorry to hear that your experience didn't meet expectations. As a mental health charity, we rely on both our dedicated staff and volunteers to help us continue our vital work in the community.
Regarding receipts, we issue them on all transactions. For bric-a-brac items under £5, these purchases are typically recorded as donations to the charity, though we're always happy to provide a receipt if specifically requested. We don't accept card payments for purchases under £5 due to transaction charges that would significantly impact the funds we can direct toward supporting mental health services.
We take all feedback seriously and will ensure this is shared with our store team to help us improve. Our staff and volunteers work hard to create a welcoming environment while supporting our charitable mission.
We'd welcome the opportunity to provide you with a better experience in the future. Every purchase, no matter how small, helps us continue our important work supporting mental health in our community.
Thank you for supporting Castle Furniture Project.
Castle Furniture Team
Probably the nicest and kindest people I've dealt with ..
I cannot thank Silv, Lisa and their team enough for being so supportive and generous to my mum by sorting her out with a variety of goods, you have all made such a difference.
The constant communication, helpful manner and kindness shown won't be forgotten.
Highly recommend the Castle Furniture team and their excellent goods and service.
Thank you once again :-)
July 2, 2025
Unprompted review
Reply from Castle Furniture
Thank you so much for taking the time to share such kind words about Silv, Lisa, and our team. Reading reviews like yours truly makes our day and reminds us why we do what we do.
As a charity, our mission is centered around supporting people and families in our community, and knowing that we were able to make a real difference for your mum means the world to us. We believe everyone deserves to feel comfortable and supported in their home, and it's wonderful to hear that our team's care and communication made the experience positive for your family.
Your recommendation means so much to us, and we're grateful to have been able to help. Thank you for allowing us to be part of your mum's journey - it's families like yours that inspire us to keep doing what we love.
With warmest regards,
The Castle Furniture Team
Very happy customer!
Not the first time going to Castle Furniture and not the last time. Lovely staff and great options for beddings with amazing price! Everything from purchasing to delivery and assembling. Very happy customer! Would highly recommend!
May 16, 2025
Unprompted review
Reply from Castle Furniture
Thank you so much, Emily!
We're delighted to hear about your wonderful experience with us again! Your kind words about our staff will definitely brighten their day.
What makes your support even more meaningful is that as a charity, every purchase helps us support families in need in our community. Your continued loyalty truly makes a difference.
We appreciate you taking the time to recommend us and look forward to helping you again soon!
Only 1 star for arrival
Only 1 star for arrival.
They have a crystal ball, they know what the customer wants so why send a thank you for the donation and any tax deductions they can submit. They arrived soon enough, 3 men and with less fuel than they began with after the initial viewing of perfectly good beds, left with the knowledge that nobody wants a bed, although not of recent era but maybe 70s 80s continental style, solid, intact, easily put together and already dismantled (we're pensioner's) we've moved them at least 5 times to different rooms. Well the CEO must wonder how they'll manage on such small wage. Never will I bother to donate again.
May 26, 2025
Unprompted review
Reply from Castle Furniture
Dear Cecilia
Thank you for taking the time to leave your feedback.
We’re very sorry to hear that your recent experience with our collection team was disappointing. We appreciate all donation offers, especially from those who go to the effort of preparing items for re-use.
Regarding the beds you kindly offered, we must follow strict health, safety, and resale regulations, particularly when it comes to upholstered and older furniture. While your beds were clearly cared for and well maintained, unfortunately, items of a certain age, especially from the 70s or 80s often do not conform to current fire safety standards, and we are therefore unable to accept them. This is in line with national regulations and not a reflection on your generosity or the condition of the furniture or Castle.
We’re sorry this wasn’t better explained during the visit. We will raise this with our volunteers & staff to improve our communication in future collections.
We remain incredibly grateful to everyone who supports our work.
Advertisement
Beware of Crooks
Cupar branch have a pallet of old tins of Farrow & Ball paint at the front of their premises.As everyone knows F&B are an expensive paint.They are selling them at £2 a tin so my partner purchased 6 tins.Got them home to discover the paint has long since gone off(putrid disgusting aroma upon opening).She phoned them and was told bring them back and we will refund.Consider this, they know this paint is off yet continue to have it on sale to the public.We returned the paint, however a rather obnoxious and unpleasant woman refused to refund her £10 without a receipt.She did not receive a receipt.The paint was clearly from their pallet yet she still refused to honour payment without a receipt.So to add insult to injury she also lost the £10.And the paint remains on sale.Call me old fashioned but does this seem like the type of people you want to do business with?They are entirely happy to sell product they know is faulty to unsuspecting members of the public and then refuse to give them their money back.
February 10, 2025
Unprompted review
Scott and Carlos
The guys turned up while I was at an appointment. I knew I was going to miss them so I left a note pinned to my front door asking if they could please try to deliver that day. They called me to say the would do their best. Low and behold they did indeed! Could not be more happy with the service. Chatty and polite. And let me know it was no trouble that they had fitted me in. Give these guys a raise! :)
November 13, 2024
Unprompted review
Lisa and Troy
Lisa and Troy were very punctual, polite and helpful with our delivery which required two very large sofas coming down a flight of garden steps
August 1, 2024
Unprompted review
Reply from Castle Furniture
Thank you Paul. I hope you're doing well. Thanks a lot for taking the time to share your feedback with us. Your input is really helpful, giving us a clear picture of what we’re doing right and where we can improve. We appreciate you being so open about your experience.
We’re thrilled to hear that everything went smoothly and that we met your expectations. Your kind words mean a lot to our team. Thanks again for choosing us and for your support.
Bill and Connor were very helpful and…
Bill and Connor were very helpful and professional.
July 25, 2024
Unprompted review
Reply from Castle Furniture
Thanks for taking the time to share your feedback with us. Your input is really helpful, giving us a clear picture of what we’re doing right and where we can improve. We appreciate you being so open about your experience.
We’re thrilled to hear that everything went smoothly and that we met your expectations. Your kind words mean a lot to our team. Thanks again for choosing us and for your support. We can’t wait to serve you again in the future!
Advertisement
Drivers turned up to collect my corner…
Drivers turned up to collect my corner sofa, which was in great condition apart from one of the cushions having some staining on it, possibly dye from clothing, however I think this could have been removed. They started humming and hawing about quality control and how they "did not think they could take it". I specifically mentioned the staining while completing the online form for collection, so this has just been a waste of time. They should have refused after reading the form! I had turned down someone who was going to take the sofa off my hands, as I thought it would be better going to charity. Won't bother with them again and I certainly wouldn't buy items off them....gumtree is cheaper!
June 21, 2024
Unprompted review
Brilliant
Brilliant, purchased a few items and had no issues.Customer service is good and pricing is fair.Shop in the shopping centre is immaculate.
April 4, 2024
Unprompted review
Reply from Castle Furniture
Thank you so much for your wonderful feedback!
We're thrilled to hear that you've had a positive experience with your purchases and that everything went smoothly. It's great to know that you found our customer service to be good and our pricing fair. We take pride in maintaining our shop to the highest standards, so it's especially rewarding to hear you describe it as immaculate.
Thank you once again for your kind words and for choosing to shop with us. We look forward to serving you again soon!
First class
First class experience in shop, excellent products and great customer service from Pavel in glenrothes shop.
May 25, 2024
Unprompted review
Reply from Castle Furniture
Thank you for taking the time to share your feedback with us. Your input is incredibly valuable, and we appreciate your openness in sharing your experience.
At Castle, we understand the importance of feedback in continuously improving our services. Your comments provide us with invaluable insights into our strengths and areas for growth.
We're delighted to hear that your experience with us was positive and that we were able to meet your expectations. Your kind words are a testament to the hard work and dedication of our team.
Thank you once again for choosing Castle and for sharing your feedback. Your support is greatly appreciated, and we look forward to the opportunity to serve you again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.