Castle Green Homes Reviews 

563
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 319 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the sales and site teams for being exceptionally welcoming, friendly, and approachable, ensuring that every question is answered clearly without any pressure. Many people note that the entire home buying journey feels remarkably smooth, well-organized, and genuinely supportive from the very first office visit to the final property handover. Some reviewers were not happy with the aftercare service, noting significant delays in addressing major property snags and repair requests. A few other people also felt that communication fell short when dealing with ongoing maintenance issues after moving into their properties.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, welcoming, and professional... See more

Customer service

Consumers find customer service to be exceptionally positive, reporting that representatives are consistently... See more

Service

People report positive experiences with service, noting that staff members are welcoming, professional, and... See more

Location

Customers had positive experiences with location, highlighting the lovely areas and well-thought-out site... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth, stress-free, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ellis & Kelly were super helpful and supportive during our sale and move to Trevalyn Meadows. All house moves are stressful, but it was great having them there to help with our process - it really f... See more

Company replied

Rated 5 out of 5 stars

We have just moved in to our new house in Colwyn Bay and love it. The team on site are great and support you really well often going above and beyond to help the move. Willow ( the system where you ma... See more

Company replied

Rated 5 out of 5 stars

I’ve been really impressed with the sales team throughout my new home purchase. They’ve been incredibly helpful, friendly and knowledgeable, always taking the time to answer my questions without ever... See more

Company replied

Rated 5 out of 5 stars

We have recently reserved our new home with Castle Green and I can wholeheartedly say that we have been looked after so well from the very beginning. Our Sales Advisor, Ellis, has been amazing throu... See more

Company replied


Company details

  1. Home Builder
  2. Construction Company
  3. Housing Development
  4. Real Estate Developer

Written by the company

Castle Green Homes is a 5-star rated housebuilder delivering exceptional new build homes across North Wales and the North West of England. With decades of experience in the residential property sector, we pride ourselves on creating beautifully crafted, energy-efficient homes that blend traditional design with cutting-edge construction methods. Whether you're a first-time buyer, growing family or downsizer, Castle Green Homes offers a wide range of new build homes for sale to suit every lifestyle and budget. Our developments are located in some of the region's most desirable areas, including Cheshire, Merseyside, Wrexham, Flintshire and Conwy. From charming villages to vibrant towns, our locations are carefully chosen to offer residents a balanced lifestyle. Every Castle Green home is thoughtfully designed to maximise space, comfort and functionality, with flexible layouts, stylish interiors and sustainable features that support low-maintenance and low-energy living. Our homes come with a high specification as standard, and we offer a range of incentives including Easy Move and Help to Buy Wales (subject to eligibility), making your move as smooth and affordable as possible. As a trusted UK housebuilder with a strong local presence, we are proud to support local jobs, suppliers and tradespeople—bringing long-term value to the communities we serve. Many of our team live in the very places we build, giving us a deep understanding of local needs and a personal commitment to quality. Our customer-first approach has earned us a reputation for reliability, transparency and aftercare. With excellent Trustpilot reviews and a loyal customer base, Castle Green Homes is recognised for delivering not just houses, but homes people love to live in. If you're searching for a new build home in North Wales or the North West of England, look no further than Castle Green Homes. Explore our current and upcoming developments in Buckley, Abermorddu, Daresbury, Rossett, Congleton and beyond. Discover why so many people are choosing Castle Green Homes for a better way to live. Castle Green Homes – Built for life, built around you.


Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

563 reviews

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4.7

All reviews

(563)

319 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolute brilliant service

Absolute brilliant service, found a house just made for us. After sales unbelievable, really happy with everything. Customer service absolutely spot on especially Donna and Bianca at Orchard place, Thornton. Thank you to you both. Ian and Elaine….

March 24, 2026
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Reply from Castle Green Homes

Thank you so much, Ian and Elaine, this is fantastic to hear!

We’re delighted you found a home that feels just right for you, and it’s great to know the experience continued to impress even after you moved in. Your kind words about Donna and Bianca will mean a lot to them, we’ll be sure to pass this on.

Wishing you many happy years in your new home! 🏡

Thanks, Team CGH

Rated 5 out of 5 stars

Orchard Place

From visiting the sales office at Orchard Place a few times we managed to secure our Plot, the Sales representatives Bianca and Donna, really are so helpful, going above and beyond to help secure our plot. The answer all our questions promptly and will always guide and offer solutions. We are so excited to have secured The Wentworth Show home with their help. The sales office is a lovely welcoming environment. The furnishing and fixtures are beautiful and kept immaculate. Thankyou so much girls

March 14, 2026
Unprompted review
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Reply from Castle Green Homes

Thank you so much for your lovely feedback!

We’re so pleased to hear you had a positive experience visiting Orchard Place and that our team were able to support you throughout your journey.

We wish you all the very best in your new home!

Thanks, Team CGH

Rated 5 out of 5 stars

Moving to your dream home

The whole experience from looking at the show homes, discussing options with the sales team to moving in has been a pleasant experience. Willow is the online tool to help you make choices and the sales staff are always happy to help if you prefer to talk things through instead of a computer. The site manager is very knowledgeable and happy to show you what they have built with pride.
Well done Castle Green and the whole team.

March 20, 2026
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Reply from Castle Green Homes

Thank you for your kind feedback, we’re so pleased you had a positive experience from start to finish. We’ll be sure to pass your comments on to the team. Wishing you all the best in your new home 🏡

Kind Regards, Team CGH

Rated 5 out of 5 stars

Fantastic service form both Donna and…

Fantastic service form both Donna and Bianca. Made up with the property!

March 13, 2026
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Reply from Castle Green Homes

We're happy to hear that you are pleased with the property and the service you received. Thank you for your positive feedback.

Kind Regards, Team CGH

Rated 5 out of 5 stars

Kirsten made the whole process simple…

Kirsten made the whole process simple with her explanations on what we needed to do
Very helpful and friendly

March 20, 2026
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Reply from Castle Green Homes

We're happy to hear that the process was simple and helpful. We appreciate you sharing your positive experience with us.

Kind Regards, Team CGH

Rated 5 out of 5 stars

Always helpful

March 7, 2026
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Reply from Castle Green Homes

Thank you so much for your positive review!

Kind regards,
Team CGH

Rated 5 out of 5 stars

Very helpful member of staff

Very helpful member of staff, very informative.

March 7, 2026
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Reply from Castle Green Homes

We're happy to hear that our staff was helpful and informative! Thank you for your positive feedback.

Thanks, Team CGH

Rated 5 out of 5 stars

I couldn’t recommend castle green…

I couldn’t recommend castle green enough. Rihanna and Ellis have been absolutely amazing in what’s been I very stressful time. We have finally moved in to our dream home and absolutely love it.

March 13, 2026
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Reply from Castle Green Homes

We're happy to hear that you love your new home! We appreciate your kind words acknowledging our team's support during what you felt was a stressful period. Thanks for the positive feedback.

Thanks, Team CGH

Rated 5 out of 5 stars

Excellent Customer Care

We could not be more grateful to Lyndsey and the team for everything they have done for us during this process. They have gone above and beyond in helping us have the smoothest transition into our new home. Their dedication and hard work are a credit to the company and shouldn’t go unnoticed. Thank you again for everything.

March 12, 2026
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Reply from Castle Green Homes

Thank you so much for your kind words! We’re thrilled to hear that the team made your move smooth and enjoyable. Your feedback means a lot to us, and we’ll be sure to pass on your thanks. Wishing you many happy memories in your new home!

Thanks, Team CGH

Rated 5 out of 5 stars

We’ve had such a wonderful experience…

We’ve had such a wonderful experience with Fiona and Venita at Castle Green Homes. From the very beginning of the process, they were welcoming, professional, and incredibly supportive. Moving into a new home can sometimes come with little things that need sorting, but they were always quick to respond and ready to help straight away, which made everything feel so much easier for us.

Since moving in, Nick, Naz, and Ray have also been fantastic. They’ve all been so helpful, friendly, and responsive whenever we’ve needed anything, and it’s really reassuring to know such a supportive team is there.

We’re truly grateful for the kindness, care, and professionalism shown by everyone. Thank you all for making the journey into our new home such a positive and memorable experience.

March 10, 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for your lovely feedback. We’re so pleased to hear you’ve had such a positive experience and that the team have been able to support you throughout your journey and after moving in. Wishing you many happy years in your new home.🏡

Thanks, Team CGH

Rated 5 out of 5 stars

Laura at hawthorn meadows has been…

Laura at hawthorn meadows has been great , from the moment we walked into the sales office to us sitting down and finalising everything shes been great, professional, polite, caring and understanding.
She new every answer to every question we asked.

March 1, 2026
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Reply from Castle Green Homes

Thank you for your lovely feedback. We’re so pleased to hear Laura made your experience at Hawthorn Meadows so positive.

We’ll be sure to pass your kind words on to her. Wishing you every happiness in your new home!

Thanks, Team CGH

Rated 5 out of 5 stars

I can’t recommend Castle Green enough

I can’t recommend Castle Green enough. We had our house sale fall through at the last minute making us very nervous that we would lose the house we had reserved. Castle Green were extremely patient and helpful making sure the process went as smooth as possible.
The development is lovely and the style of houses are fantastic.
We have been here for just over a week and couldn’t be happier. The build quality is great and so is the communication with site, we had a few very small snags which have been sorted straight away. If I could give 6 stars I would.

March 6, 2026
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Reply from Castle Green Homes

Thank you for your wonderful review! We’re delighted to hear you’re so happy in your new home and that our team could support you through the process. Wishing you many happy years in your Castle Green home!

Thanks, Team CGH.

Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and fantastic support throughout the purchase of the property.

February 16, 2026
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Reply from Castle Green Homes

We are happy to hear that you received excellent customer service and support during your property purchase. Thank you for your positive feedback.

Thanks, Team CGH

Rated 5 out of 5 stars

Castle Green

Castle Green was very helpful in allowing us to buy our first home. They guided us through the process of buying a house and allowed us to complete everything we needed in order to obtain the plot we wanted. Every service was easily explained and completed with castle green. Laura and Heather were great in helping us buy our first house, they communicated with us quickly and would push solicitors when we needed.

March 5, 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for your kind feedback. We’re delighted to hear that your first home-buying experience was a positive one and that Laura and Heather were able to support you throughout the process. We wish you all the very best in your new home.

Kind regards,
Team CGH

Rated 5 out of 5 stars

My experience at Castle Green Homes at…

My experience at Castle Green Homes at Trevalyn Place Rossett has been nothing less than exceptional.
Kelly and Kirsten, the Sales Reps, have gone above and beyond to make the process easy and what could even be a stressful time enjoyable.
They are knowledgeable, helpful and quick to respond to any queries even on their days off!
Heartfelt thanks to you both x

March 4, 2026
Unprompted review
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Reply from Castle Green Homes

Thank you so much for your lovely message! We're delighted to hear you had such a positive experience at Trevalyn Place. Kelly and Kirsten will be thrilled to hear your kind words. Wishing you many happy years in your new home! 🏡

kind regards,
Team CGH

Rated 5 out of 5 stars

Fabulous Woodland Manor

Fabulous show homes with excellent customer sales services at Woodland Manor. Home buying is a huge decision but the information provided by Rhianna and choice of incentives available really helped us to make the right decision. Castle Green Homes offer varied plots and home designs available, with local amenities and access to green space nearby, which helped to make our decision much easier. Highly recommend.

February 20, 2026
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Reply from Castle Green Homes

Thank you for your fantastic review! We’re delighted to hear you enjoyed visiting our show homes at Woodland Manor and that Rhianna’s support, along with the range of incentives available, helped you feel confident in your decision. It’s great to know that the variety of homes, plots, local amenities and nearby green space all played a part in making the process easier for you. We’ll be sure to pass on your kind words to Rhianna. Wishing you every happiness in your new home, and thank you for the recommendation!

Kind Regards,
Team CGH

Rated 5 out of 5 stars

Great experience 👍 Special appreciation…

Great experience 👍 Special appreciation to Carol for making our journey smooth! Such a lovely lady!

February 27, 2026
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Reply from Castle Green Homes

Thank you for your great feedback! We’re so pleased to hear you had a smooth and positive experience, and we’ll be sure to pass your special thanks on to Carol. Wishing you all the very best in your new home!

Kind Regards,
Team CGH

Rated 5 out of 5 stars

Woodland Manor Purchase

We’ve recently purchased on the Woodland Manor development. Rhianna has been extremely helpful throughout. Everything has been really straightforward.

February 25, 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for your kind feedback.

We’re so pleased your purchase at Woodland Manor has been straightforward, and that Rhianna has been so helpful throughout.

Best wishes,
Team CGH

Rated 5 out of 5 stars

Swift process

Encouraged us and gave proper guidance on what needs to be done. Their homes are also nice and rooms are big. Affordable homes and we hope to buy more from castle green

February 24, 2026
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Reply from Castle Green Homes

We're so happy to hear that our guidance was helpful and that you appreciate our spacious homes. Wishing you many happy memories in your new home.

Thanks again for your positive feedback - we really appreciate it!

Thanks, Team CGH

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