Had to exchange our Vincent Dining Table for a different size after the product photos led us to order the wrong one. Alvin went above and beyond - he got the restocking fee fully waived, handled ever... See more
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Our Seb dining set arrived well packaged and communication was very fast and regular. Unfortunately the table and chairs we ordered was far too dark/orange for the room, but Castlery were great... See more
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Thurga listened to my concern, showed great care for what I was saying, and helped me immediately. I was pretty sad and disappointed a chair fell apart in the first month of light usage. Everyone in m... See more
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Loving my new dining set and console table! Solid, sturdy and great quality. Way better than what I had previously from a different retailer. I did have a small issue but contacted customer service, a... See more
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Company details
About Castlery
Written by the company
Castlery is a furniture design brand focused on solving real-life problems with high-quality furniture and home goods. From maximising storage in city apartments, to tablescaping dinners for 30, to building sofas that let kids be kids—we address a wide range of needs and life stages through an approach that puts people first, not trends or industry norms.
Our unique design philosophy combines inventiveness, versatility and craft to create more opportunities for freedom, comfort and beauty at home, without compromising on affordability.
With a global presence that spans multiple markets, we’re here to open everyone’s eyes to the spaces they already have, and all the life that’s waiting to be lived in them.
Contact info
Castlery Inc 931 10th ST Modesto CA, 95354, United States
- hello.us@castlery.com
- www.castlery.com
4.5
Excellent
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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The nesting table arrived timely and as…
The nesting table arrived timely and as expected. Nice quality for the price.
March 23, 2026
Unprompted review
Reply from Castlery
Hi DLV,
Thank you so much for sharing your experience with us! We’re really glad to hear your nesting tables arrived on time and were just as expected. It’s wonderful to know you’re happy with the quality too, that really means a lot to us. We truly appreciate you choosing Castlery and hope you enjoy your new pieces!
I received a bed that did not assemble…
I received a bed that did not assemble correctly and was not sized right for my queen mattress. The company tried to find a way to make it work for me, but I ended up sending it back. The return process took some patience, but Ennarasi was very helpful and saw me through it all.
March 16, 2026
Unprompted review
Reply from Castlery
Hi Kate,
Thank you so much for sharing your experience with us! We’re really sorry to hear the bed wasn’t the right fit for your mattress, but we’re glad our team was able to work with you and support you through the return process. It’s great to know Ennarasi was there to assist and guide you throughout, and we’ll be sure to pass along your kind words to her. Thank you again for giving Castlery a try, and for allowing us the chance to assist you.
I am very satisfied with Castlery's…
I am very satisfied with Castlery's support, quick responses, and efforts to correct a delivery mistake where I received missing/duplicate parts. I am very pleased with the outcome and personalized approach to make things right. Kirrthana has been very helpful in this process. I would recommend ordering from Castlery, they will talk with you and make things right if there are any issues!
March 23, 2026
Unprompted review
Reply from Castlery
Hi Madison,
Thank you so much for sharing your experience with us! We’re really glad to hear our team was able to step in quickly and support you with the delivery issue. It’s wonderful to know everything was resolved smoothly and that you felt well taken care of throughout the process. We’ll also be sure to pass your kind words on to Kirrthana for her helpful support. We truly appreciate your recommendation and your trust in Castlery!
BUYER BEWARE
What you get for what you pay, Castlery is like makeup on a pig. Things look good, but the quality is misleading. Their leather is anything but real leather and scratches, showing a pitted coating and discoloured under layer. That is not how real leather behaves, which actually rather gains character over time, not look damaged. To add insult to injury, they called it ‘fair wear’ and suggested I purchase new cushions from them. Like, pay more money, for more fake leather. Right!
March 16, 2026
Unprompted review
Reply from Castlery
Hi Henry,
We’re sorry to hear about the experience you’ve had and apologize for the inconvenience caused. We completely understand your concerns regarding the leather and how it has worn over time.
To clarify, our leather is top-grain, full leather, crafted from premium Brazilian hides. It has a two-tone effect and slight gloss to give a natural look, and the pitting you’ve observed is a characteristic that can appear on this type of soft leather over time; not an indication of non-genuine leather. Our seat cushions are filled with foam, fibre, and pocket springs, while the back cushions are fibre-filled, designed for both comfort and durability.
As your product is now outside of its warranty period, the wear observed is considered consistent with normal use over time. While we always aim to deliver the highest quality, we also offer goodwill gestures to show our appreciation for our customers, even if the outcome may not fully meet expectations.
We truly value your feedback and are proud of the quality and durability of our furniture. If you need further assistance or would like to discuss this in more detail, please don’t hesitate to reach out; we’re here to help.
Very prompt and easy fix to an…
Very prompt and easy fix to an accidental mess up on my order on my end. Thank you to the castlery team and Kirrthana! Will definitely be ordering from them again based on customer service alone.
March 22, 2026
Unprompted review
Reply from Castlery
Hi Kyla,
Thank you so much for sharing this with us! We’re really glad to hear the team and Kirrthana were able to quickly step in and help smooth things out for you. It’s always our goal to make things as easy and stress-free as possible, and we’re so happy to know your experience left you feeling confident about ordering with Castlery again. We truly appreciate your kind words and support!
The representative was so helpful
The representative was so helpful. She listened to my concerns and as she worked with the company they met all my needs without any fuss. I love the product and this experience makes me comfortable in future purchases.
March 21, 2026
Unprompted review
Reply from Castlery
Hi Erica,
Thank you so much for sharing your experience with us. We’re really happy to hear our representative was able to listen closely and support you throughout, making everything smooth and fuss-free. It’s wonderful to know you’re loving the product and that this experience has given you confidence for future purchases with Castlery. Your kind words truly mean a lot to us!
Great
Great - good communication, on time, driver was very personable.
March 20, 2026
Unprompted review
Reply from Castlery
Hi Keith,
Thank you so much for sharing your experience with us. We’re really glad to hear everything went smoothly and on time, and that communication throughout the process was clear. It’s also wonderful to know our driver made a positive impression with a friendly touch. We appreciate you choosing Castlery!
Every single piece from castlery are dream pieces!
Every single piece from castlery are dream pieces, getting the change to collaborate…. Is unbelievable!
The customer services is like non other and truly reflects on how great the company is!
Thank you for the opportunity.
March 20, 2026
Unprompted review
Reply from Castlery
Hi Tanis Hogan,
Thank you so much for your incredibly kind words. We’re so happy to hear that our pieces feel like dream pieces to you, that truly means the world to us. Being part of this collaboration with you is just as special on our end, and we’re so glad our customer service made such a positive impression. Thank you for being part of the Castlery journey!
Exceptional and Flexible Service – Thank you, Hari!
I would like to express my sincere gratitude to Hari, who truly understands the essence of customer service.
Unlike many companies that blindly follow rigid rules regardless of the customer’s situation, Hari showed remarkable flexibility. When I proposed a practical solution that would meet my needs while also preventing unnecessary waste for the company, Hari didn't just dismiss it—hari listened and embraced it.
It is rare to find a service professional so dedicated to finding a win-win outcome. While I cannot disclose all the details, the service I received was far beyond my expectations. I am now a loyal customer and will be highly recommending this company to all my friends.
Thank you again, Hari, for your open-mindedness and excellent support!
March 19, 2026
Unprompted review
Reply from Castlery
Hi Bruce Kim,
Thanks for your review. We’re thrilled to hear about your experience with Hari and the exceptional service provided. It’s wonderful that Hari was able to listen, understand your needs, and find a flexible solution that worked for both you and the company. Going above and beyond to create win-win outcomes is exactly what we strive for, and it’s great to know it made such a positive impact.
Your kind words mean a lot, and thank you again for your support and for recommending us; we truly appreciate it!
Aishah - responsible and responsive.
I dealt with Aishah. She was always quiet to respond to my email. When there were issues, she addressed them head on and was responsible. Gave me a positive experience with Aishah and Castlery.
March 20, 2026
Unprompted review
Reply from Castlery
Hi Nicholas Foo,
Thanks for your review. We’re thrilled to hear that Aishah provided you with a positive experience. It’s great to know she addressed any issues responsibly and kept you supported throughout the process. We truly appreciate your kind words and are so glad we could make your experience with Castlery a great one.
Adam was super in helping me adjust my…
Adam was super in helping me adjust my delivery dates due to an unplanned trip overseas. Although my delivery was ready to be shipped, he was able to hold my items for two weeks to ensure they would arrive when I returned home. Thank you!
March 18, 2026
Unprompted review
Reply from Castlery
Hi Ammar,
Thanks for your review. We’re so glad to hear that Adam could accommodate your schedule and make your delivery work around your trip. We completely understand how important timing can be, and it’s wonderful to know he could provide a solution that gave you peace of mind. Your kind words mean a lot, and we’ll be sure to share them with Adam. Thank you for taking the time to share your experience.
This is a very honest and genuine…
This is a very honest and genuine review of Castlery. If you’re thinking of buying, then read this first.
After my experience, I struggle to believe the 4.3* rating of the brand is real, and not manufactured from marketing activities. The short review from me is do NOT buy from them. The long review and story why is as follows.
I carefully selected the furniture of choice from Castlery, and arranged a WHITE GLOVE delivery. I paid for the works at $200+ for that service which is the highest delivery tier they offer.
On delivery day, 2 young boys arrived to deliver the $2,000 piece of furniture. What happened next was just an awful experience.
They proceeded to unbox the sofa in the communal corridor, placing the pillows and furniture pieces in the walkway, on the floor.
They then walked through my apartment with the same workman footwear worn outside and carried the furniture, without any gloves up the stairs. Footprints from the boots appeared all over my carpet and floor.
After paying for a white glove service, I at least expected some level of cleanliness and protection to be worn on the hands. But no, the thumbprints and fingerprints started to appear where I would rest my head and all over the sofa. The grip marks as they lifted every part up the stairs were clear to see - thick dark finger and thumbprints. Photos attached.
After this “assembly” they promptly left, but not before flashing a clipboard, and making sure I signed something as they went. Also, flashing the cash pinned to the clipboard as a reminder they deserve a tip.
Obviously I can deep clean the sofa, but when you spend that amount of money, and pay for the white glove service, this is just not acceptable. You’re supposed to enjoy the product and feel comfortable in it. I can’t get the gross feeling out of my head now.
Also, the add-on coffee table was dented in the delivery, but at least you can’t see the fingerprints on that.
Even if you’re 50/50, and see something you like, DO NOT order from here. After complaining it’s taken weeks to get any effort to fix the situation, and that effort is…. $100 if I agree to keep the sofa.
There is zero chance of that happening, and I am both going to ask my bank to get my money back, and return the sofa. This is a joke of a company that hides under a veil of “premium”, when in reality it’s a gross service.
White gloves? More like grubby fingers.
March 12, 2026
Unprompted review
Reply from Castlery
Hi Tom James,
Thanks for your review. We’re truly sorry to hear about your experience and sincerely apologize for the inconvenience caused. We completely understand how disappointing this must feel, especially after investing in both the furniture and our White Glove delivery service. What you described does not reflect the level of care, cleanliness, and professionalism we strive to provide, and we recognize that the solution offered did not meet your expectations.
We take your concerns seriously, particularly regarding the handling of your sofa, hygiene standards during delivery, and the condition of your coffee table upon arrival. While issues can occasionally arise during shipment or handling, this is not something we take lightly. The matter has already been raised with our third-party delivery partner for a thorough investigation so we can address this appropriately.
Please rest assured that we are committed to making this right. A dedicated representative is actively following up on your case, and we will continue working closely with you to reach a fair and satisfactory resolution.
Thank you again for bringing this to our attention, and we truly appreciate your patience and understanding.
Outstanding service
I had an issue with the table that was delivered. Contacted customer service and was lucky to connect with Alvin who genuinely cared and supported my issue to the end.
The quick turnaround, support and overall outstanding customer service is a breathe of fresh air. Truly impressed with the ‘Amazon’ like services! Quick, painless, and 100% satisfaction. Thank you!!!
March 13, 2026
Unprompted review
Reply from Castlery
Hi Jennie Ip,
Thanks for your feedback. We’re sorry to hear there was an issue with your table, but we’re so glad Alvin was able to step in and support you every step of the way. It’s great to know his care and dedication, along with the quick turnaround, helped turn things around for you.
Providing a smooth, hassle-free experience is what we strive for, so hearing your comparison and that you left 100% satisfied truly means a lot to us. We’ll be sure to share your kind words with Alvin. Thank you again for your support.
Reply from Castlery
Hi there,
Thanks for your feedback. We’re so glad to hear you found our team helpful and courteous. Providing a smooth and supportive experience is always our goal, and it’s great to know we delivered on that for you. We truly appreciate your kind feedback and support.
The delivery team is very responsive and friendly…
The delivery team is very responsive and friendly. I had a great experience. They were not able to arrive in their targeted timeframe but when I called they responded, found out the new time and updated me. Given my previous experiences with similar services in the past, the delivery teams that delivered both of my orders from Castlery have been amazing. Not perfect, but given the difficulty of the job they are definitely superior to most. That does make a huge difference in my willingness to buy from Castlery again. So far the whole experience has been very positive. I did recently report a minor damage to a piece of furniture, but given the number of furniture I've bought from Castlery this was an exception to rule. So far I've been impressed. I can tell they have an eye for quality across the whole customer experience.
March 18, 2026
Unprompted review
Reply from Castlery
Hi Rene M,
Thanks for your review. We truly appreciate you taking the time to share such a thoughtful and balanced experience. It’s great to hear that our delivery team made a positive impression with their responsiveness and friendliness, especially when plans needed to be adjusted. We understand how important clear communication is, and we’re glad they were able to keep you informed along the way.
We also appreciate your understanding regarding the delay and your kind recognition of the effort our teams put into what can be a complex process. It means a lot to know that this has strengthened your confidence in shopping with us again.
At the same time, we’re sorry to hear about the minor damage you encountered. While we’re glad this has been an exception, it’s certainly not the experience we want for you. If you haven’t already been assisted, please don’t hesitate to reach out; we’d be more than happy to make this right.
Thank you again for your continued support and for recognising our commitment to quality across the entire experience.
DO NOT SHOP HERE
DO NOT SHOP HERE. Everything is overpriced, poor quality, and the after-sales service is a joke.
My order (Auburn Bed, Mika side tables, and Arch Lamp with “white glove” delivery) arrived faulty across multiple items. The bed was missing parts and still hasn’t been resolved after two weeks. The bedside table drawer jams and doesn’t open, and instead of replacing it, they offered to send parts.
The lamp arrived broken, and unbelievably, their solution was to send a replacement shade (which isn’t even the issue) with a 10-week wait.
There is no real customer support—just automated responses at ridiculous times like late Sunday night. I’ve had to escalate this to Fair Trading just to get attention.
All faults were reported immediately on delivery, and the only solution offered so far is to wait 10 weeks for the wrong part.
Stay well away. Not worth it.
March 7, 2026
Unprompted review
Reply from Castlery
Hi Adam,
Thank you for your review. We’re truly sorry to hear about your experience and the frustration caused by the issues with your Auburn Bed, Mika side tables, and Arch Lamp. We understand how disappointing it is to receive faulty items, especially with white glove delivery, and that the solutions offered so far have not met your expectations.
While we have proposed next steps to address each of the concerns raised, we acknowledge that the timelines and resolutions may not have aligned with what you were hoping for. Please be assured that your case is being taken seriously, and a dedicated member of our team is actively working with you to find a more suitable resolution.
We genuinely appreciate your patience as we work through this, and we remain committed to making this right for you.
Good and friendly team.
March 19, 2026
Unprompted review
Reply from Castlery
Hi Arif Aiman,
Thanks for your feedback. We’re glad to hear that you had a positive experience with our team. Providing friendly and helpful support is always our priority, and it’s wonderful to know it made a difference for you. We truly appreciate your kind words and look forward to assisting you again in the future.
I had a really wonderful experience…
I had a really wonderful experience with Castlery, and I’m especially grateful to Krezza for her outstanding support throughout my order process.
From start to finish, she was incredibly patient, responsive, and attentive to my requests. I had to make some changes along the way, and she handled everything with professionalism and genuine care, making the whole experience smooth and stress-free.
It’s not easy to find customer service that is both efficient and truly thoughtful, and I really appreciate the effort she put in to ensure everything was properly arranged for me.
Thank you again, Krezza—I’m looking forward to receiving the sofa. Highly recommended!
March 18, 2026
Unprompted review
Reply from Castlery
Hi SJL,
Thanks for your review. We’re thrilled to hear that Krezza could provide such attentive and thoughtful support throughout your order. We completely understand how important it is for your experience to be smooth and stress-free, especially when making changes along the way. Your kind words mean a lot, and we’ll be sure to share them with Krezza.
We’re excited for you to receive your sofa and hope it brings warmth and comfort to your space. Thank you for recommending Castlery.
Good communication & white glove…
Good communication & white glove delivery was totally worth it! They had our kitchen table set up 3 flights of stairs, built, and trash cleaned up in less than an hour.
March 18, 2026
Unprompted review
Reply from Castlery
Hi Lauren,
Thank you so much for sharing this with us. We’re so happy to hear the white glove service made such a difference for you. Getting everything up three flights of stairs, set up, and all cleaned up in under an hour is no small feat, and we’re glad our team could make it feel smooth and effortless. This is exactly the kind of experience we love creating at Castlery. Hope you’re enjoying your new kitchen table!
They were professional and pleasant and…
They were professional and pleasant and got the job done. I couldn’t ask for anything else.
March 17, 2026
Unprompted review
Reply from Castlery
Hi Elizabeth Porzucek,
We’re so glad to hear everything went so smoothly for you. It’s always our goal to make things feel easy, professional, and pleasant from start to finish. Thank you for your lovely feedback and for choosing Castlery!
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