Had to exchange our Vincent Dining Table for a different size after the product photos led us to order the wrong one. Alvin went above and beyond - he got the restocking fee fully waived, handled ever... See more
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Review summary
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Based on these reviews
Our Seb dining set arrived well packaged and communication was very fast and regular. Unfortunately the table and chairs we ordered was far too dark/orange for the room, but Castlery were great... See more
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Thurga listened to my concern, showed great care for what I was saying, and helped me immediately. I was pretty sad and disappointed a chair fell apart in the first month of light usage. Everyone in m... See more
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Loving my new dining set and console table! Solid, sturdy and great quality. Way better than what I had previously from a different retailer. I did have a small issue but contacted customer service, a... See more
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Company details
About Castlery
Written by the company
Castlery is a furniture design brand focused on solving real-life problems with high-quality furniture and home goods. From maximising storage in city apartments, to tablescaping dinners for 30, to building sofas that let kids be kids—we address a wide range of needs and life stages through an approach that puts people first, not trends or industry norms.
Our unique design philosophy combines inventiveness, versatility and craft to create more opportunities for freedom, comfort and beauty at home, without compromising on affordability.
With a global presence that spans multiple markets, we’re here to open everyone’s eyes to the spaces they already have, and all the life that’s waiting to be lived in them.
Contact info
Castlery Inc 931 10th ST Modesto CA, 95354, United States
- hello.us@castlery.com
- www.castlery.com
4.5
Excellent
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Don’t trust all these fake reviews…
Don’t trust all these fake reviews here! They are an absolute pain to deal with, AI BOTS responding on WhatsApp and emails, and no one’s actually doing any work! Their delivery partner in the UK are the worst I have come across, they had no idea what they were delivering and threw the table on the road while offloading, which, of course broke!
And replacement was asked on their AI WhatsApp account, which was never actioned until a follow up message was sent again after 3 days, only to know that they can now schedule a delivery in 6 months!
It’s been a nightmare to deal with this company, so please be aware!!!
April 21, 2026
Unprompted review
Reply from Castlery
Hi there,
Thanks for your feedback. We’re truly sorry to hear that your experience did not meet your expectations, and we understand how frustrating this situation must have been for you.
However, we want to reassure you that we do not use AI bots to handle customer support cases or make service decisions. In some instances, responses may take longer if stock or logistics updates are still being verified, but our team is always working to support and follow up on each case as quickly as possible. Please know that we never ignore our customers, and we are committed to providing real assistance throughout the process.
That said, we take your feedback seriously and would like the opportunity to look into this further and work towards a proper resolution for you. Unfortunately, we’re unable to locate your order details based on the information provided here.
Please reach out to us directly so we can better assist you:
Contact us: https://www.castlery.com/uk/contact-us
WhatsApp/Call/Chat: +44-7578-175500
Email: help.uk@castlery.com
We’re here to help and would appreciate the chance to resolve this for you.
Great and smooth experience from…
Great and smooth experience from scheduling to actual delivery.
April 21, 2026
Unprompted review
Reply from Castlery
Hi Samuel Lee,
Thanks for your review. We’re really pleased to hear you had a smooth experience from scheduling all the way through to delivery. It’s great to know everything went well and met your expectations.
We appreciate you sharing your feedback and hope to serve you again in the future.
Absolutely unacceptable experience with…
Absolutely unacceptable experience with Castlery. They delivered my bed last week without any hardware, which means it’s completely unusable. Imagine spending thousands on furniture and not even being able to assemble it.
Customer service told me to “just keep it” and that someone would come out to assemble it soon—but now I’m stuck waiting with no clear timeline, no urgency, and no resolution.
This isn’t a small mistake—this is basic fulfillment failure. A bed without hardware is not a delivered product.
For a brand that markets itself as premium, the service is shockingly poor. At this point, I have a giant, useless bed taking up space in my home and no confidence they’ll fix it anytime soon.
Do yourself a favor and look elsewhere.
April 14, 2026
Unprompted review
Reply from Castlery
Hi Candelario Davila,
Thanks for your feedback. We’re truly sorry to hear about your experience and completely understand how frustrating this must be, especially after receiving your bed without the necessary hardware. This is not the standard we aim to deliver, and we sincerely apologize for the inconvenience and stress caused.
Please rest assured that our dedicated representatives are actively working to find a solution for you as quickly as possible and are treating this with priority. We are committed to making this right, and we always strive to support our customers through situations like this until a proper resolution is reached.
We truly appreciate you bringing this to our attention, and we will be actively checking in with you to ensure this is resolved as soon as possible.
The delivery process was super easy
The delivery process was super easy. You have a few dates to choose from and then they call you when they are on the way. The boxes are separate and they deliver to the first room or you can pay more. My husband was able to assemble in a few hours with power tools.
April 16, 2026
Unprompted review
Reply from Castlery
Hi Karah,
Thank you so much for sharing your experience! 😊
We’re so glad to hear your Castlery delivery was smooth and flexible, and that the scheduling and updates made things easy for you. While we’re happy everything arrived well, we love that your husband was able to get everything assembled in just a few hours too! 💪
It’s always great to know the whole process feels straightforward from start to finish, and we truly appreciate you taking the time to share this helpful insight for others considering Castlery
Fast shipping!
April 20, 2026
Unprompted review
Reply from Castlery
Hi Juan,
Thank you for sharing your experience with us! 😊 We’re so glad to hear your Castlery order arrived quickly and smoothly.
While we are glad everything reached you promptly, we’re sorry if there were any parts that didn’t fully meet your expectations. If there’s anything you need help with, our team is always here and happy to assist further.
Very professional
Good communication ahead of delivery, including altering us 16 minutes before arrival. They arrived on time, they were polite and professional. They were very careful, ensuring no scratches on our newly sanded ´wood floors and painted walls. Very efficient.
April 20, 2026
Unprompted review
Reply from Castlery
Hi Ulric,
What a lovely experience to read about! 😊
Thank you so much for sharing your experience with Castlery. We’re really glad to hear the delivery team arrived on time, kept you updated before arrival, and handled everything with such care and professionalism. It’s great to know your newly finished floors and painted walls were well protected, and everything went smoothly and efficiently. Your appreciation means a lot to us and the team.
I had to exchange my TV stand for a…
I had to exchange my TV stand for a smaller one, and I would like to thank Aslinda for her assistance throughout the process. So far I'm impressed with Castlery.
April 2, 2026
Unprompted review
Reply from Castlery
Hi John,
Thank you so much for sharing your experience with us! We’re really glad Aslinda could support you through the exchange process and help make things smoother for your new setup. It’s wonderful to hear your experience has been positive so far, and we truly appreciate your trust in us
Great customer service from Jaya
Great customer service from Jaya, who quickly solved my issue and offered an alternative solution.
April 21, 2026
Unprompted review
Reply from Castlery
Hi Alison,
Thank you so much for sharing your experience with us! We’re delighted to hear Jaya was able to step in quickly and help resolve your issue with an alternative solution.
We’re really glad everything was sorted smoothly for you 💛 and we truly appreciate you taking the time to highlight the support you received. Your experience means a lot to us, and we’re always here whenever you need a hand again!
Great called me before and on time
Great called me before and on time
April 14, 2026
Unprompted review
Reply from Castlery
Appreciate you taking the time to share this! 😊 We’re glad our Castlery team kept you informed with a call ahead and arrived right on time. It means a lot to us, and we’re so happy everything went smoothly.
The customer experience and service was great
The customer experience and service I received and am receiving regarding my upcoming delivery has been excellent. Izzati was most helpful and the speed with the response to my query was very pleasant!
April 19, 2026
Unprompted review
Reply from Castlery
Hi Peter Panoutsos,
We’re really happy to hear your experience leading up to your delivery has been a smooth one, and that Izzati was able to support you quickly and effectively. It’s always great to know our team can make things easier and more responsive for you.
We appreciate you taking the time to share this, and we’re looking forward to getting your delivery completed seamlessly.
Great Customer Service
We dealt with boy Shalinee and Tvya and both customer service reps were extremely kind, responsive, and helpful with our order hiccup. We thought we received the wrong parts on our order. The Castlery team was extremely helpful and understanding and willing to fix to issue, even when we realized that the issue was just user error 🤦🏻♀️ Thank you to the Castlery team for being so helpful and understanding!
April 15, 2026
Unprompted review
Reply from Castlery
Hi Allison Blanchard,
Thanks for your review. We’re really happy to hear that Shalinee and Tvya were kind, responsive, and helpful in supporting you through the order issue. It’s great to know the team was able to assist quickly and work through everything with you, even when it turned out to be a simple misunderstanding.
We appreciate you sharing your experience, and we’re always here if you need any further support in the future.
Giant Mirror is beautiful !
love the mirror and delivery was amazing ! it was a HUGE mirror for my dance room and i love it !! it’s perfect !
April 10, 2026
Unprompted review
Reply from Castlery
Hi Lorraine Howard,
We’re so pleased to hear you’re loving your mirror, especially knowing it’s the perfect fit for your dance room! It’s also great to hear the delivery experience went smoothly for you.
We really appreciate you sharing your experience and hope it continues to bring a nice touch to your space.
costumer service is really good
costumer service is really good, the replay was fast and Shalinee was really helpful
April 18, 2026
Unprompted review
Reply from Castlery
Hi Melany Mancilla,
We’re glad to hear you had a positive experience with our customer service team, and that Shalinee was able to assist you promptly and helpfully. Providing quick and supportive responses is something we really strive for, so it’s great to know this made a difference for you.
We appreciate you taking the time to share your feedback.
I have purchased multiple items from…
I have purchased multiple items from Castlery and both have been top quality and well priced. I have no doubt I will continue to purchase from this in the future. I would highly recommend.
April 18, 2026
Unprompted review
Reply from Castlery
Hi Dustin L,
We’re so glad to hear you’ve had a great experience with your purchases and found the quality and value to your satisfaction. It means a lot to know you’re happy with your items and feel confident continuing to shop with us.
We truly appreciate your recommendation and look forward to being part of your future home updates.
Dishonest Company With No Customer Service
Every time I try to contact their customer service, I am waiting at least 30 minutes to "chat" with someone online. There is no phone number to call. Once you reach a chat representative, they leave you hanging so that your chat takes another half hour. Also, they advertise free shipping, but when you check out, you find that their advertisement is false. It supposedly isn't in the Chicagoland area. So, if your furniture is sent on two different days, you pay shipping for 2 days. Rethink this business if you feel that service and honesty is important!
April 18, 2026
Unprompted review
Reply from Castlery
Hi Kim Stankus Paleczny,
Thanks for sharing your feedback. We’re truly sorry to hear about your frustration with the wait times and overall experience when trying to reach our customer support team. We understand how important timely and seamless assistance is, and we apologize for the inconvenience this has caused.
To clarify, we do offer multiple ways to reach us, including live chat, WhatsApp, and phone support, and we’re sorry if this was not clearly experienced during your recent attempt to contact us. We also appreciate your patience while waiting to connect with one of our representatives, and we’re glad a member of our team was able to assist you through to resolution.
Regarding shipping, we understand the confusion here. We do offer free shipping on orders with a subtotal of $1,199 or more (excluding add-on services) to selected cities, and customers can check eligibility by entering their ZIP code at checkout before placing an order. Shipping fees are calculated per shipment, and if an order includes items with different delivery timelines, it may be split into multiple shipments. In such cases, each shipment fee is calculated based on location and order subtotal, and the full breakdown is shown clearly at checkout. These details are also outlined transparently in our Terms & Conditions for delivery. We hope this helps clarify the situation.
Your satisfaction is incredibly important to us and We’re glad we were able to reach a mutual agreement. Thank you for bringing this to our attention we truly appreciate your patience throughout the process, and we’re committed to doing better going forward.
Had placed an order at 9pm last night…
Had placed an order at 9pm last night which was a Friday night for a queen size bed, did it through Afterpay which is great that they offer it. Didn’t receive a confirmation email. Contacted them through WhatsApp and called today and Had the whole team looking into it, they finally found my order and were so nice and accommodating to me, will definitely be ordering again from you guys
April 17, 2026
Unprompted review
Reply from Castlery
Hi Stefania,
Thanks for your review, and we’re sorry to hear about the initial confusion with your order confirmation, and we understand how concerning that must have been after placing your order. We’re really glad our team was able to look into it quickly, locate your order, and support you through WhatsApp and phone.
It’s wonderful to hear that you felt well taken care of throughout the process. We’re always here to help and make things as smooth as possible for you. We truly appreciate your kind words and are glad everything was resolved for you.
Best Delivery Teams Ever!!!
This is the second furniture delivery I received from your delivery service. Each time your crew has been outstanding. They are courteous, polite and a pleasure to deal with! Thanks to your team for a job very well done!!
Kathryn B.
April 17, 2026
Unprompted review
Reply from Castlery
Hi Kathryn,
Thank you for sharing this with us.
We’re so pleased to hear that both of your delivery experiences have been smooth and enjoyable, and that the team has consistently made things easy and pleasant for you. Your kind words mean a lot, and we’ll make sure to share your appreciation with them.
Great customer service
Shalinee was very responsive, professional, and helpful, guiding me through a seamless return process. Thanks, Shalinee!!
April 13, 2026
Unprompted review
Reply from Castlery
Hi Ly,
Thank you for sharing this with us.
We’re so glad to hear Shalinee was able to support you so smoothly and make the return process feel easy and stress-free. It’s wonderful to know her help made a difference in your experience. We’ll be sure to share your kind words with her.
Shopping with Castlery was a breeze
Shopping with Castlery was a breeze. I had been eyeing the Avery Swivel Chair for some time. The best part is that you can swivel the chair, and it’s so comfy. I even received compliments from my guests. The delivery person carefully unpacked and assembled the chair, delivering it within the promised time frame. Thank you, Castlery!
March 28, 2026
Unprompted review
Reply from Castlery
Hi Nora,
Thank you for sharing this with us.
We’re so happy to hear your experience felt smooth from start to finish, and that the chair has become such a lovely addition to your space. It’s wonderful to know you’re enjoying both the comfort and the little compliments from your guests. We’re also glad the delivery and setup went just as expected.
Truly appreciate your trust in us.
Professional and clean and fast
Professional and clean and fast! Great job!
April 17, 2026
Unprompted review
Reply from Castlery
Hi Alyssa,
Thank you for sharing this with us.
We’re so happy to hear the experience felt seamless from start to finish, and that everything was delivered with care and efficiency. Your kind words truly mean a lot to the team.
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