Initially I gave a poor review because of a delay of a catalog. Castrads followed up stating holiday shipping cause some delays. They promised my catalog would be there the next day, and it was. They... See more
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Based on these reviews
Castrads is the best. Finding a source for high-end radiators is not easy and not only does Castrads do a great job on the product side but more importantly, their communication is top notch. It's... See more
Exceptional sales team and service. They carry a beautiful product but beyond that they helped me with every aspect from which style to size appropriate for each room. They were also very patient with... See more
Company details
Information provided by various external sources
Castrads cast iron radiators are trusted the world over by plumbers and engineers for their superior quality, and by architects and homeowners for their exquisite finishes and timeless design. The perfect heating solution for townhouses, cottages and manor houses alike, every radiator is hand- assembled and finished in Manchester with impeccable attention to detail and delivered across the globe.
Built to order. Made to last.
Hand-built and finished in Manchester.
Radiators made to specification by our dedicated team. Get the perfect radiator for your home.
Contact info
1 Kenwood Road, SK5 6PH, Stockport, United States
- 0161 439 9350
- info@castrads.com
- www.castrads.com
4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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We bought 3 radiators from Castrads…
We bought 3 radiators from Castrads awhile ago and two of the valves have now rusted. Even though the website says they are guaranteed for 10 years apparently we bought them before this guarantee was instated (less than 10 years ago)
Castrads would not give us replacement valves but merely a discount on new ones.
November 24, 2023
Reply from Castrads
Hi Michael
We're very sorry that you were unhappy with the level of service you received and for the inconvenience this has caused, I completely understand your disappointment. I'm afraid we were unable to replace the valves free of charge as they were over 3 years out of guarantee. I hope the discount applied to the new valves went some way to lessen your frustration.
Great communication and always quick…
Great communication and always quick delivery.
November 21, 2023
Beautiful craftsmanship- and look…
Beautiful craftsmanship- and look perfect in our Victorian home
November 17, 2023
Arrived as notified well packaged
Arrived as notified well packaged
Beautiful Bee motive radiator stays
November 15, 2023
Beautiful products
Beautiful products , my house is so chic and warm now
Ecverything went fine with the order and the delivery
Quite costly a]but worth it
October 31, 2023
Beautiful products!
This was second bespoke radiator we ordered from CastRads. The radiator is so beautiful! Couldn’t be more delighted with it. Customer service is absolutely fantastic. This company deserves every ounce of success they have because their attention to every detail is spot on.
November 7, 2023
Wonderful customer service
Wonderful customer service - helpful emails, quick responses and lovely communications.
November 1, 2023
Excellent service
The website made it easy for me to choose the correct parts I needed because of the information, Bit expensive but then you pay for DPD delivery and I have never been let down by them so was worth the extra cost. Parts arrived within a couple of days and the quality was exceptional. I would use and will recommend Casrads in the future.
October 30, 2023
Game changer…
Not only is our custom radiator providing sensational heat to our master bedroom which was always cold, but it looks beautiful and original in our 1920. Had an amazing experience with Castrads from the initial ordering, delivery, and then when our HVAC team had installation questions. Cannot recommend highly enough and plan on working together for another project!
September 13, 2023
Unprompted review
Excellent service
October 16, 2023
Lovely Bee wall stays
Ordered the gorgeous bee wall stays and they were delivered the next day !
October 12, 2023
Delivered very quickly and well packaged
October 9, 2023
Excellent customer service
Excellent customer service everyone we spoke to was super helpful and knowledgeable . Excellent quality radiator can’t wait for it to be installed.
October 6, 2023
Great product
Great product, very professional and personal service from quote to delivery, very reliable order and delivery schedule.
This is my second purchase.
October 6, 2023
Great product delivered with good…
Great product delivered with good communication from start to finish.
September 27, 2023
Great support from the team at Castrads…
Great support from the team at Castrads to make the perfect choice.
September 25, 2023
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