My account was deleted and I cannot take down my video on Vevo. Their support email is also no longer reachable. Scam
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hello; My name is Adrián Cruz. I´m not satisfied with the purchase that I make from castromusic.com since my request for the service that I contracted was not made. This means that the company Ca... See more
Company replied
We pay for nothing. We lost the money. We buy a vevo channel, we upload some data, but no one contact us and for sure we still dont have our vevo channel in youtube.
Company replied
I purchased a vevo channel but I never got the channel and I emailed you and messaged you on facebook and no one replayed its been more than a month now. Really bad
Company replied
Company details
Information provided by various external sources
Castro Music Ltd is a leading independent digital marketing and distribution company that enables artists and labels to release their music and manage their metadata globally while retaining ownership and control of their rights. Castro Music is a trusted partner for more than 1,000 artists and labels. Castro Music Ltd Company Nº 10624491 castromusic.com
Contact info
London, United Kingdom
- support@castromusic.com
- www.castromusic.com
1.3
Bad
81 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I purchased a vevo channel but I never got the channel
I purchased a vevo channel but I never got the channel
and I emailed you and messaged you on facebook and no one replayed
its been more than a month now. Really bad
July 24, 2017
Unprompted review
Reply from Castro Music
Hi Quitaiba,
We are very sorry, but we could not find any profile registered with your name on our platform. In any case, you should be aware that Vevo requests a minimum quality in the content that is supplied to it. In the same way they ask that the artists have a presence on social networks. In any case, you can contact technical support at vevo@castromusic.com
Regards,
Castro Music Ltd
Advertisement
excellent service
June 19, 2017
Unprompted review
ITS HORRIBLE!
ITS HORRIBLE!! I PAID FOR MY VEVO CHANNEL AND I HAVENT MY VEVO CHANNEL!! I SEND MAILS AND WE NEVER CONTACT WITH ME!!!
May 23, 2017
Unprompted review
Reply from Castro Music
Hi Rocio,
We don´t have any profile with your name registered in our CMS.
Regards,
Castro Music Ltd
We pay for nothing
We pay for nothing. We lost the money. We buy a vevo channel, we upload some data, but no one contact us and for sure we still dont have our vevo channel in youtube.
May 18, 2017
Unprompted review
Reply from Castro Music
Hi Javier,
We don´t have any profile with your name registered in our CMS.
Regards,
Castro Music Ltd
My name is Adrián Cruz. I´m not satisfied with the purchase that I make from castromusic.com since my request for the service that I contracted was not made.
Hello; My name is Adrián Cruz.
I´m not satisfied with the purchase that I make from castromusic.com since my request for the service that I contracted was not made.
This means that the company Castro Music Ltd not fulfilled my expectations and has not done the work for which I pay at time.
I tried to contact the company on several occasions to know the status of my request and I never received a response about.
I´m waiting for news about my case and I await they can resolve my problem or otherwise, they return me back the money that I paid for the service.
Thanks, Adrián C.
April 21, 2017
Unprompted review
Reply from Castro Music
Hi Adrian,
Sorry, but after a look for your profile, we didn´t find any record. You didn´t sign up in our CMS.
Regards,
Castro Music Ltd
Advertisement
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.