Needed to verify payment card, can't find physical card so I was assured a bank statement showing the deposit leaving would be okay. Three times uploaded said bank statement and three times it's been... See more
Company replied
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Congratulations to the province of Ontario for allowing another scam online casino! Yes folks, this place is a complete scam. Tested wagers from 0.20 to 20.00, wins are very minimal and bon... See more
Worst casino ever !!! Still waiting for my withdrawal after countless times sending all the correct documents they keep being rejected !! There is nothing wrong with my documents every other site I ha... See more
Company replied
I didnt get paid out on my blackjack rounds and two weeks later I've still haven't recieved my money plus I can't even recieve promotions on here after spending 100s of pounds so please avoid at all c... See more
Company replied
Company details
Written by the company
Recognised, award-winning online casino and entertainment company, dedicated to design the future of gaming. 18+ | Play responsibly
Contact info
1.9
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 2 weeks
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Good modern platform for slotgames
Good modern platform for online/slot games. Everything is easy from deposit to withdrawal. Just note that you have to be verified before any actions. Sometimes there is a short delay with withdrawals but usually I receive it on the same day once it is confirmed.
Game selection is good and I like the daily bonuses when you make a deposit. Usually free spins or bonus money.
The customer service is also smooth and I have received response in reasonable time.
March 31, 2026
Unprompted review
Reply from Casumo
Dear Milka Hongisto,
We are delighted to receive your feedback and learn of your satisfaction with the Casumoverse experience; congratulations on your recent success! We truly appreciate you recognizing Casumo’s commitment to providing a smooth and engaging gaming environment.
Operating as a fully licensed and regulated online casino means security is paramount. We continuously prioritize player security, fast payouts, and fair play by investing heavily to keep our platform robustly secure and safe. Your peace of mind while playing is our top commitment, complementing our goal of delivering the best games and optimal performance.
If you have any inquiries, please reach out directly via live chat or email us at hey@casumo.com. We're always on standby to support you.
Thank you once more for your kind words.
We wish you the best of luck going forward!
Kind regards,
Nikka
Casumo Team
Won over £3,000 and they rejected…
Won over £3,000 and they rejected withdrawal.
I recently played at Casumo and won over £3,000 using bonus funds from their welcome offer. My gameplay was genuine — mostly roulette
After completing wagering requirements, my winnings were confiscated and my withdrawal denied. Casumo stated I breached bonus terms — but some of the terms they quoted in their email don’t appear anywhere on their own website. My legal advisors have also checked this
It feels as though Casumo may be applying unpublished terms to justify withholding valid winnings. I’ve raised a formal complaint and been told to wait up to 8 weeks, which seems excessive given the clarity of the issue.
I hope Casumo reviews this case transparently and resolves it fairly. I’ll update this review once it’s resolved.
March 24, 2026
Unprompted review
Zero stars if I could AVOID
Zero stars if I could - recently signed up - after winning requested £75 withdrawal - no sign of it. When tried to log back in to get rest of the money out - my details are not recognised! Unable to log in at all nothing was sent to my email either.
March 28, 2026
Unprompted review
Reply from Casumo
Hello,
Thank you for sharing your feedback.
We’re sorry to hear about your recent experience with withdrawal times. While Casumo always aims to process withdrawals as quickly as possible, in some cases additional security checks or verification steps may be required. This can occasionally lead to slightly longer processing times than usual.
Please rest assured that we’re continuously working to maintain fast and reliable payment processing while ensuring that all transactions comply with the highest security standards.
If you’d like us to review a specific withdrawal or check the current status of your payment, please contact us via email at hey@casumo.com or through our Live Chat so our team can assist you further.
Kind regards,
NIkka
Casumo Team
Play one slot game all the time Book of…
Play one slot game all the time Book of the dead algorithm is really bad over 300 pound and not a great show of main winning feature at 50p a spin considering leaving
March 20, 2026
Unprompted review
Reply from Casumo
Hello,
Thank you for sharing your feedback.
Casumo is a fully licensed and regulated online casino, operating under strict oversight from reputable gaming authorities. All games at Casumo are provided by independent, industry-leading suppliers and use certified Random Number Generator (RNG) technology to ensure completely fair and random outcomes.
We appreciate you taking the time to share your thoughts. If you would like us to review your gameplay or provide further details about a specific game round, our Support Team is available via Live Chat or email, and will be happy to assist.
Kind regards,
Nikka
Casumo
Amazing service have won £17k since…
Amazing service have won £17k since being on it and not had any issues what so ever withdrawal .
Customer service is great too :)
March 28, 2026
Unprompted review
Reply from Casumo
Dear Dani,
Your message truly brightened our day—it’s fantastic that you’re loving the Casumoverse, and congrats on that recent win! Thank you for noticing and appreciating Casumo's dedication to creating a smooth and fun environment.
As a fully licensed and regulated casino, we pour significant resources into ensuring the platform is not just entertaining, but also rock-solid safe. Player security, quick payouts, and fair play are essential to us. While we strive to offer the best games and speed, prioritizing your peace of mind is at the very top of our list.
Should you need assistance, please feel free to reach out via live chat or drop us a line at hey@casumo.com. We are here to support you.
A heartfelt thank you for sharing your kind words. We can't wait to catch you on your next adventure!
Best of luck!
Kind regards,
Nikka
Casumo Team
Avoid this Online betting and gaming…
Avoid this Online betting and gaming site, starts well and no bonus drops. I played for 3-4 hours on Sunday and not a single free game or bonus feature, same on other days also. lost a lot of money, dont do the same as me.xx
March 22, 2026
Unprompted review
Reply from Casumo
Dear Steven Green,
Thank you for sharing your thoughts.
We’re sorry to hear that you feel disappointed with your experience. While we understand your frustration, we want to assure you that Casumo is a fully licensed and regulated operator, and we are committed to offering a fair, secure, and responsible gaming environment.
Our approach to promotions and rewards may differ from other operators, but it is always designed with long-term sustainability, player safety, and compliance in mind. We appreciate that different players look for different features, and we’re constantly reviewing our services to ensure we’re providing value to our community.
We value your feedback, and we’re sorry to hear that we didn’t meet your expectations on this occasion.
If you've encountered any issues with promotions, bonuses, or support, we’d really like the chance to make things right. You're welcome to reach out to us anytime via live chat or email at hey@casumo.com — our friendly support team is available 24/7 and always happy to help.
Kind regards,
Nikka
Casumo Team
Extremely untrustworthy data practices
I was asked to provide a document to verify my address, all I get now in the post are bank statements, but was told I could not hide my full account details and transaction history. I wasn’t comfortable sharing that level of sensitive financial information and expected to be able to redact it, but this wasn’t accepted.
Under the UK GDPR, personal data should be limited to what is necessary for the purpose it’s collected. In my case, this felt excessive for a simple proof of address check.
I’d recommend checking their verification requirements carefully before signing up.
March 23, 2026
Unprompted review
Reply from Casumo
Dear keplr,
We are truly sorry to hear about your negative experience.
Please know that we deeply appreciate you taking the time to share your feedback. At Casumo, reviews like yours help us reinforce our commitment to safety and transparency, which is foundational to building a trusted gaming environment.
As a fully licensed and regulated online casino, maintaining the highest standards of integrity is always our top priority. We implement mandatory customer verification for security purposes; while we understand this process can be frustrating or feel intrusive, it is absolutely essential for protecting your account and meeting all of our legal and responsible gaming obligations.
We truly value your trust and look forward to continuing to offer you a secure and engaging platform.
If you would like us to review a specific withdrawal or check the current status of your payment or verification, please reach out via email at hey@casumo.com or through our Live Chat so our team can personally assist you.
Kind regards,
Nikka
Casumo Team
Reply from Casumo
Dear Charlene,
We’re really sorry to hear about your experience — that’s not the level of service we aim to provide.
It’s especially disappointing to hear that your issue wasn’t resolved and that our live chat team didn’t meet expectations. We understand how frustrating that can be, and it’s something we take seriously.
Please rest assured that Casumo is a licensed and regulated online casino committed to fair play, responsible gaming, and providing the best possible service to our players.
We’d really like the chance to make this right. If you’re open to it, please reach out to us directly via Live Chat or email us at hey@casumo.com with more details about what happened, and we’ll do our best to investigate and resolve things as quickly as possible.
Thanks for taking the time to share your feedback.
Kind regards,
Nikka
Casumo Team
Games are big scam
Games are big scam. Everytime need houndreds apins for bonus and in bonus 1 spin win of 12. Its joke. When I played for 2 pounds my winnings was between 10 to 40 onw time hundred pounds.
March 20, 2026
Unprompted review
It took my money when i thought i was…
It took my money when i thought i was withdrawing it to my bank as ive done before, not impressed 1 bit,just want my money please thank you
March 17, 2026
Unprompted review
Reply from Casumo
Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn’t met your expectations.
Please note that Casumo is a fully licensed and regulated casino, operating under strict regulatory requirements. Once a withdrawal is processed on our side, the time it takes for the funds to reach your bank account can depend on the payment provider and the receiving bank, which may occasionally take several business days.
However, we can confirm that the withdrawal of 15GBP has been processed from our side.
If you experience any other issues, please don’t hesitate to reach out to us via live chat, where our ambassadors are available 24/7, or by email at hey@casumo.com — we’ll be happy to assist you.
Best regards,
Darko
Casumo
Casumo are good for there freebies on…
Casumo are good for there freebies on deposit and not being attached to any wagering on there promos
the win rates for some games are ok but alot should be the higher RTP versions but are not.
The Team behind Customer Services are Great! Once you manage to get around there useless ai bot and speak to someone
March 16, 2026
Unprompted review
Reply from Casumo
Hi Anonymal 14
Thanks so much for sharing your thoughts! We’re thrilled you enjoy our deposit freebies and that our customer service team has been helpful, our team is always ready to go the extra mile to make sure you have the best experience 💪💌.
All our games come from independent providers and use a sophisticated Random Number Generator (RNG) to ensure fair and fully randomized outcomes 🎲
If you ever have questions or need a hand, feel free to reach out via live chat or email at hey@casumo.com we’re always happy to help 😄.
Cheers,
Jeffrey
Casumo
Reply from Casumo
Hi i love ivy
Thank you for your feedback. We’re sorry to hear about your experience. Please note that Casumo is fully licensed, and all our games are supplied by independent third parties. These games use a sophisticated Random Number Generator (RNG) to ensure that all outcomes are completely randomized. As a result, some players win while others lose this is a natural part of the gambling experience.
If you have any further questions or concerns, please don’t hesitate to reach out to us via live chat or email at hey@casumo.com.
We’d be happy to assist you.
Best regards,
Jeffrey
Casumo
Withdrawal issues
I signed up to casumo before I had read the reviews so I got worried when I went to withdraw and it was taking longer than the usual sites.
I had deposited 2k and almost straight away I couldn’t play. After 5 minutes I was playing. I went down to £650 and then I couldn’t play and had to wait. This took around 3 hours. I had to do a quick questionnaire and I was back playing. I won £11000 and went I went to withdraw I had to show proof of id. Proof of address which I guess is standard but frustrating that will happily take your money but when you want to withdraw they request this. This took around 5 hours of about only 2 minutes on the actual site. Once verified it took about 12 hours for them to give me back £100 then £5000. Then wanted proof of a bank statement and the deposit I originally made. This took about 3 hours to be checked and finally the other £5000 was in my bank. A lot of back and forth but eventually all funds won I got. I didn’t take any bonuses and it was all on blackjack. So not happy but not angry. Just took a while. I’m happy to share any of this if you need support with these guys. I would probably avoid in the future because of how slow they are
March 12, 2026
Unprompted review
Reply from Casumo
Dear John,
Thank you for taking the time to share your detailed experience.
At Casumo, we are a fully licensed casino, and all verification requests including proof of ID, address, and other details are standard procedures required to ensure the security of our platform and protect our players. We understand that these steps can feel time-consuming, especially when withdrawing larger amounts, but they are essential for maintaining a safe and compliant gaming environment.
We’re glad to hear that your winnings were successfully processed and appreciate your patience throughout the verification process. Your feedback about speed and efficiency is valuable, and we will continue working to make the player experience as smooth as possible.
If you ever wish to reach out directly for support, our team is available 24/7 via live chat or by email at hey@casumo.com.
Best regards,
Jeffrey
Casumo
Definitely shadow banning people
Definitely shadow banning people after the account being paused for 'security' checks. Before the checks it was fun, afterwards it was pure Scammbaling with 0 bonus depositing thousands. if you read this don't even bother playing save yourself.
March 13, 2026
Unprompted review
Reply from Casumo
Dear Anon,
Thank you for sharing your feedback.
Casumo is a fully licensed casino, and any account pauses for verification are carried out strictly for security purposes and to protect both the platform and our players. 🔒 All of our games are supplied by independent third-party providers and use a sophisticated Random Number Generator (RNG) to ensure that outcomes are completely randomized. This means that some players will win while others may lose this is an inherent part of gambling. 🎰
If you ever wish to discuss your account directly, our support team is available 24/7 via live chat or by email at hey@casumo.com.
Best regards,
Jeffrey
Casumo
Had an Issue where a Payment had not…
Had an Issue where a Payment had not finalised to my Bank Account, I was in touch with Casumo Customer Services and was told to wait the 5 Business days for it to action to my bank.
Was Apprehensive about getting this payment back However immediately after the 5 Business days I was in touch again the Team (Tommy, Julian) got my payment actioned within the same hour. I want to say WELL DONE TEAM not only did you sort the issue out but it was done quickly, I get the process of waiting for payments but this was swift and quick restoring my faith in this site and there Customer Service…👍
March 11, 2026
Unprompted review
Reply from Casumo
Dear Nicola Armin
Thank you so much for taking the time to share your experience! 🌟
We’re thrilled to hear that Tommy and Julian were able to assist you quickly and efficiently. ✅ Our team works hard to ensure that any payment issues are resolved as smoothly as possible, and it’s great to know we restored your faith in our service.
Your kind words mean a lot, and we’ll make sure to pass your praise along to the team. 👏💛
Best regards
Jeffrey
Casumo
Deposited £550 today.....
Deposited £550 today, wins are so scarce it becomes boring, I tried all punt amounts from 10p up to 2gbp, u wage an absolute fortune before a bonus comes in, and then it's a pittance.
There is definately something not correct with this casino, a casino that is reulated by the UKCG.
I punted my final 100gbp purely on 10p spins, absolute waste of time.
I can only advise through experience, and my advice would be to try another casino, yes it's all luck, yes genuine casino's use rngs which are independent to the company, but this, this is somthing else down the scale.
Not a fair casino, you'd have better luck playing on a non gamstop casino.
Pleade take heed.
IN REPLY TO YOUR REPLY:
Since my last comment, Casumo personally attempted to have the review taken off as "blasphemy", the review was taken down, reviwed by Trust Pilot who then took my review as genuine, enabling me to repost it.
Thanks for the reply, but akin to many I read I stand by my comments, just has Trust Pilot has.
As your fully awares, I have closed my account with Casumo.
I can only advise u address the issues related to the many complaints regarding Casumo.
Currently I would advise your GCUK license be revoked as you are clearly NOT adhering, which brings a great doubt to the governance of the industry.
Again, thanks for the reply.
March 7, 2026
Unprompted review
Reply from Casumo
Dear Dee,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
Casumo is a fully licensed casino and operates under strict regulatory requirements. All games on our platform are provided by licensed game providers and use certified random number generators (RNG), ensuring that every spin is completely random and fair.
We understand that it can be frustrating when wins or bonus features don’t appear as often as hoped. As with all gambling, sometimes you win, and sometimes you lose, each round is independent.
Since this is a public forum, we don’t have access to your account details. Please reach out to us via live chat or email at hey@casumo.com so our team can review your experience in detail and assist you further.
Best regards,
Jeffrey
Casumo
AVOID
Please dont bother every night for quite a few weeks, special features non existent or poor payouts when they do make an appearance, possibly the worst site ive played
March 6, 2026
Unprompted review
Reply from Casumo
Dear peter robinson
Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn’t met your expectations.
Casumo is a fully licensed casino and we strive to provide a fair and transparent gaming environment for all our players. All our games are supplied by licensed providers and operate using certified random number generators (RNG), meaning the results are completely random and cannot be influenced.
We also understand that the nature of gambling means that sometimes you win while other times you may lose, and this can understandably feel frustrating when things don’t go your way.
Since this is a public forum, we don’t have access to your account details here. Please feel free to reach out to us via live chat or email at hey@casumo.com so our team can review your experience in more detail and assist you further.
Best regards,
Jeffrey
Casumo
Withdraw £700 3 days ago and withdrawal…
Withdraw £700 3 days ago and withdrawal was pending. Account is fully verified with bank statement and passport uploaded. When I message they went on to say it can take up to 72 hours.
Made another of withdrawal of 200 which was paid immediately which I found strange so I message again.
And they said they needed another bank statement to pay the original 700. No one ever told me this was required plus they had just paid out 200 plus my bank statement was within 2 months.
Basically they just pick and choose when they pay out and make it up as they go along. One of most scum sites I’ve come across
March 7, 2026
Unprompted review
Reply from Casumo
Dear Ahmet,
Thank you for taking the time to share your feedback.
As a fully licensed casino, we operate under strict regulations. Any verification requests are part of our standard security procedures and are required to ensure platform integrity as well as the safety and protection of our players.
As this is a public forum, we unfortunately do not have access to individual player accounts and are therefore unable to review the details of your case here. For further assistance, we kindly ask that you contact our support team directly so they can look into this for you.
Our team is available 24/7 via live chat, or you can reach us by email at hey@casumo.com.
Best regards,
Jeffrey
Casumo
Requested a withdrawal of 350£
Requested a withdrawal of 350£. On the app shows as processed successfully, in my bank account not even a penny. The live chat keeps telling me to wait, been a week almost, still no money same answer in the chat and no replies to my emails. GET AWAY FROM THIS GUY!!
February 28, 2026
Unprompted review
Reply from Casumo
Hello Vitor Gomes,
Thank you for your review. We’re sorry to hear about the frustration regarding your withdrawal.
Please note that Casumo is a fully licensed and regulated casino, operating under strict regulatory requirements. Once a withdrawal is processed on our side, the time it takes for the funds to reach your bank account can depend on the payment provider and the receiving bank, which may occasionally take several business days.
As this is a public forum and we are unable to access or discuss account-specific details here, we kindly ask you to reach out to our support team so we can review the transaction for you and provide a more precise update.
You can contact us via Live Chat or by email at hey@casumo.com, and our team will be happy to assist you further.
Kind regards,
Jeffrey
Casumo
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