Catalunya Casas Reviews 

Poorly maintained property not as advertised and shocking customer service.
This villa falls far short of how it's advertised. Despite being marketed as a high-quality, premium property, the reality was quite different.
The property was poorly maintained and unclean on arrival, with a dirty outdoor dining area and a pool that wasn't properly filtered or vacuumed. One guest experienced what appeared to be bed bug bites, and we spotted cockroaches inside the villa on multiple occasions. A stagnant garden pond attracted swarms of mosquitoes, making the outdoor space unpleasant.
Several things were broken or missing — bedroom shutters, a leaking dishwasher, a dripping toilet, and a faulty electric gate. There were only five sun loungers for a property that sleeps sixteen. The kitchen had no oven (not mentioned in the listing) and used a gas hob with no safety instructions. The fridge was also questionable.
We paid extra for air conditioning expecting room-by-room units, but the property has one central system with no instructions — uncomfortable and poor value.
Communication with the host was frustrating throughout. Our paid early check-in wasn't honoured, we were given little notice about timings, and the host entered the property unannounced. We also noticed earlier WhatsApp messages were deleted by the host.
We did not feel welcome or comfortable raising concerns during our stay. Would not recommend. After complaining to Catalunya Casas, they refused to offer any discounts as a gesture of good will.

We rentred the “Casa Crepuscule” in El Vendrell. I would like to review following aspects:

1. The house: the house is big enough for a small family like us (2 adults, 2 chilleren) however the house is absolutely not chilproof. Our little one 1y old could not play safely inside (electrical socket not child safe) nor outside (front terrace is very dangerous with concrete stairs).

The house did seem clean when we arrived but when you looked a little more it was not. There just had been a surface cleaning before we arrived.

The furniture in the house was very old but ok …

The outside of the house ( garden, fence) is absolutely not wel maintened which is a shame.

2. The surrondings: the house is located “in the middel of nowhere”. If you are looking for a restful place, this is the right one. However you’ll have to come by car and shut your eyes on dirt and filth. The area in question is very, very dirty.

Also the house is difficult to access via roads that are neither lit nor concreted. We even broke a tyre in a pothole. Finally, the house is accessible via very narrow roads on which you sometimes have to back up and give way. The local people are not very courteous or friendly with foreigners, which doesn't make things any easier.

3.The options proposed by CC:
We paied for bed linnen, towels, a baby cot, a baby chair, air conditionning and a stay for a small dog.

None of the bed linnen or towels were changed during a two weeks stay (or yes they did because I complained about the pool not being cleaned as agreed). It would have been nice if it was changed at Some point without having to pay for it …
Also the quality of the sheets was very poor. It was “paper sheets”, the same as in the hospital. I would not recommand renting these options with CC but taking your own sheets. Finally 250€ for a dog (almost 20€ a day ?!) is also utterly absurd ...

4. The communication with CC
The communication with Cc was Quick and reactive which is also experted when you do not meet someone in person (not even a welcome word - NOTHING). I’ve definitely know better in terms of welcoming guests.

Rented two villas one in Costa Dorada one in Costa Brava. If you need to reach them on the weekend forget about it, they don't work, sent us annoyng messages on the phone not to use the air conditioner in Catalunya summer, sent us to the wrong villa in Costa Brava, more a cabin than villa and ant-infested. And when moved made to pay for cleaning the villa we weren’t supposed to be in. And to top it all off charged us for damages we did not cause. My advice: stay away

Beautiful villa, we had a great time, would definitely visit again!

Had an amazing stay with Catalunya casas at the weekend. U stayed in a beautiful villa with my friends. It was the perfect location. We will definitely be using thir service again.

Rented the villa for a weekend with a group of freinds and we had a great time! The villa is really easy to get to from the station. We could also walk to the beach and all the restaurants.
The villa was clean and tidy and we also loved having a pool which was the perfect temperature!
Would be recommending to all my friends!

A perfect place to go to relax in a relaxing village eith a beautiful beach! Great service from catalunya casas and the house had an amazing pool and bbq!!

Great villa and locations. Pool and all Amenities. Would go a again for sure.

Super helpful and responsive agency. Thanks a lot for a lovely weekend.

Nice views, calm area. the house was functional and clean. We enjoyed the bbq, the terrace and the pool area.

We rented a very nice house with good views, the only thing to improve would be the cushions on the bed, they were a bit hard.

Wonderful stay and views. I will highly recommend.

Great service, we rented a house with Catalunya Casas and had a very positive experience. Communication was smooth and everything went as expected.

Spent a lovely weekend in their beautiful villa in Sant Cebrià de Vallalta! The place has some breathtaking views of the mountains and the sea. The area is super calm and ideal if you want to get away from all the chaos of the city. Both the indoor and outdoor areas are super comfortable and spacious. The pool area is great for relaxing under the sun! Loved the whole experience

We were offered a beautiful villa in the mountains with sea views. They couldn't be more efficient and friendly. 100% recommendable.

Amazing villa with lovely pool area & incredible views. I would recommend this place to anyone.

An incredible rustic house in the hills of Sant Cebrià de Vallalta with the most beautiful views down onto Sant Pol de Mar and the surrounding area.

The house itself was clean & spacious with lots of natural light and modern appliances. Outside, the terrace is perfect for an outdoor lunch or dinner and the pool was perfect to cool off from the sun in the afternoon.

I will definitely recommend this property to any friends or family who want to spend the weekend in a beautiful setting to relax and enjoy the sun.

The house was amazing. Very clean with stunning views.

As a consequence of the covid outbreak, in April 2020, Catalunya Casas cancelled our reservation. Given the circumstances, this was completely fair.

However, instead of offering a refund, the only options they offered involved a voucher for a booking within six months, or a change of dates (for an additional fee). Both were inadequate offers, given how Covid was impacting travel at the time (and is again now).

We asked for a refund, but this request was denied, on multiple occasions.

With my related flights out to Spain, both operators offered a full refund OR a voucher. I cannot see why a company as big as Catalunya Casas, and with such good reviews online, can’t do the same? Why do they get to keep our money, for a service they never provided?

Wonderful people. Helpful . A problem take contact and they help so fast as possible