CATCHALLReviews 

327
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the high quality of the products, noting that items often look even better in person than in photos and are made with excellent fabrics and tailoring. Many also highlight the exceptional customer service, describing it as kind, professional, and attentive, with quick responses to inquiries and issues. Reviewers frequently express satisfaction with the overall product quality and the helpfulness of the support team. However, some customers also noted significant issues with sizing, finding that items did not fit as expected despite ordering their usual size. A few other people also felt that the products received did not match the descriptions or images on the website. Additionally, there are reports of poor experiences with the return policy, including difficulties in processing returns, delayed refunds, and unresponsive customer service regarding these matters.

What people talk about most

Product

Consumers find product quality to be outstanding, with many expressing delight over the beautiful designs,... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the clothing's... See more

Order

People report ambiguous experiences with order, with many customers praising the quick shipping, smooth... See more

Customer service

Customers generally report positive experiences with customer service, describing it as wonderful, helpful,... See more

Return policy

Reviewers mention ambiguous feedback about the return policy, with many expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Have ordered several dresses that were very good and came on time. I had an issue with one dress with my zipper and customer service replied right away and took care of it immediately. I call that gre... See more

Rated 5 out of 5 stars

⸻ I am absolutely thrilled with this store! The dresses are stunning – elegant, feminine, and beautifully made, with high-quality fabrics and perfect tailoring. Everything looks exactly like the... See more

Rated 5 out of 5 stars

Great service! Great dress but too big for me. I asked the custom service for advise and they answered immediately and sent me another dress for free. Thank you again for everything!

Rated 5 out of 5 stars

Love the quality of the suit also the color was exactly was I expected My order was exactly as I saw on their website I will shop again with CATCHALL


3.7

Average

TrustScore 3.5 out of 5

327 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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3.7

All reviews

(327)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good customer service

Ordered a beautiful blue flower detail dress, was shipped and delivered within the time frame they advise. The dress and detail are amazing quality, however the zip kept getting stuck, so I emailed them to see if they could help and they have given me credit to purchase a new dress to save me on sending the original back as this was for an event in the next week. They were so quick to respond to my emails and couldn't have been any more helpful. Thank you.

June 23, 2025
Unprompted review
Rated 3 out of 5 stars

They finally replied

Hi I ordered 4 dresses and only 3 arrived and I was so mad because they didn’t reply back and I thought it was a scam but I tried to contact them again and finally they did reply telling me that they didn’t have it on stock and they had me choose another dress which is now on it’s way so I am happy that They finally did what was is right and the quality is good

June 21, 2025
Unprompted review
Rated 5 out of 5 stars

Very good

I bought a dress from this brand, the dress is exactly as in the picture. But for me it was too bright red. I asked them to change it to purple color. They were very kind and quickly found a solution. Thank you very much

June 6, 2025
Unprompted review
Rated 2 out of 5 stars

This store is IN CHINA

This store is IN CHINA! they give the impression that they are located in the US, North Carolina to be exact. I was very surprised to see shipping notification coming from China. I placed my order on May 18 and I received it today, June 2. I wear a US Medium, but wanted a roomy fit of the item I ordered, so I ordered an XL. It's a SMALL. while the item appears to be well-made, not being truthful about where the garment was coming from, I was not able to make a better decision about my purchase. This pretense is very dishonest!

May 18, 2025
Unprompted review
Rated 1 out of 5 stars

Do not order. Waste of time. Not who they say they are.

Ordered and waited 5 weeks for my dress. Thought it would take a while since it’s coming from the US but I messaged them to be told actually it’s not even in stock. And they have no intention of sending it anytime soon since they have no idea when it would be back in stock… I had already emailed them before and at no point I was told it was out of stock, the website is chinese disguised as American and all agents don’t speak very good English. I cancelled my order and never got my dress, bought from somewhere else. Terrible service.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Pink dress

I order to small. So they give me a very good solution and send for me a bigger dress.
The service was excellent. And the emails are very friendly and you don’t need to wait long that they answered. Happy client

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

Such a beautiful dress

Such a beautiful dress! The intricate lace design with the gorgeous color makes it look like a designer piece! Highly recommend!

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you for the beautiful dress

Thank you for the beautiful dress. The intricate design concept is truly stunning. The customer service and the entire team were very attentive and friendly. I will definitely shop here again.

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality and customer service

I received my dress in the short time frame and beautifully packaged. The dress is Gorgeous and great quality. I contacted customer service for some questions through email and they responded with resolution immediately. Looking forward getting more outfits. Very classy style ♥️

April 14, 2025
Unprompted review
Rated 1 out of 5 stars

Appalling customer service

Appalling customer service. I have heard nothing from 3 emails I sent. Bought 2 dresses. 1 is faulty and the other I will have to change the buttons on. Do NOT buy from this site! It is a scam.

March 28, 2025
Unprompted review
Rated 1 out of 5 stars

I’ve ordered 3 times from these people

I’ve ordered 3 times from these people. 1st time I got my order fine. 2nd time I was ignored and no order sent for over a month, they said they haven’t even made the dresses yet, so I got a refund. 3rd time same thing, they’re happy to take my money and not say a word or ship anything out for 3 weeks. I contacted them and the same thing the dresses aren’t even made and they said they don’t even have an eta on when that will be, could be a month could be 6 months. IMO this business is a money scam and they’re happy to take money and won’t give it back unless they absolutely have to. I’m just thankful I used PayPal to ensure I got my money back. Buyer beware!

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve only had excellent experiences…

I’ve only had excellent experiences with Catchall. I’ve bought from the many times and the dresses are amazing!
The customer service is also excellent- they respond very quickly to emails.
Will definitely continue to buy from them.

April 8, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible quality/ shamefully bad…

Horrible quality/ shamefully bad customer service. This company appeared to be within the US but products are shipped from China. I paid $20 extra for shipping but it did not come as fast as I needed it, due to the distance. Had that fact been presented (at all) I would have ordered from a different site.
Now...the dress- OOF. It's an eyelet fabric... on the bust section the 2nd layer is eyelet also and it was sewn so the eyelets matched ... right over the nipple area. I expected maybe a peekaboo hole here or there, but there were MANY holes in that area and I would prefer that not be the case. Typically this area would be stitched so they don't line up, so that there isn't exposed nipple flesh, or at least line it with a solid fabric.
I emailed to complain about this/return dress, & I got a condescending response in broken English, with refusal to give me my money back. This company sucks.

March 20, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t trust

Don’t trust, it’s a scam. Ordered a formal dress with express shipping. They say on the website it takes up to 4-8 business days to ship, but it took over a month to receive the dress in the mail. When I emailed them, I got the same, auto generated response every time. No customer service help.

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

Good quality for the price

I ordered a dress that ended up being too small. The dress was good quality and looked just like it did in the picture. I emailed customer service and they were very responsive and resolved my issue. I would order from here again, but will check the measurements.
Shipping does take longer so make sure to give yourself plenty of time to receive.

February 15, 2025
Unprompted review

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