Catering Appliance Superstore Reviews 

Customer service is awful. On delivery the drivers then refused to take the stairs as they said it was a 4 man job even after we stated there was stairs the day before. We said to the driver no problem leave it downstairs they insisted no it’s not a problem someone will come back next day and bring up the stairs so we agreed next day was fine. We then get a call from the company saying it’s a fee or £300 to bring 4 man out or even if we want it re delivered downstairs we have to now pay a extra fee of £100. Ridiculous company and customer service was no help just want the money or no help

I emailed Jemma with a list of items for quoting to refurbish a commercial kitchen. Within 1 hour she came back with a competitive quote and we are now waiting on our client to make the choice. I would be happy to recommend Jemma she was very pleasant and did as I asked swiftly. 👏🏼👏🏼

I phoned with an order an hour after the cut off deadline. Fiona said I’ll see if I can sort it and so she did. My new glass washer arrived at 8:30 next morning.Absolutely Fabulous service!

Fiona is being extremely helpful in providing an excellent service to our church kitchen upgrade!

My experience of dealing with Catering Appliance has been excellent in every aspect of purchasing new appliances and furniture. Jemma was super responsive and kept me fully informed during the whole process I chose to go the leasing route and Jemma connected me with Andy at Oakfield Leasing who made the process simple and straightforward. I would have no hesitation in recommending Catering Appliance.

All easy to order , and feedback on equipment change was quick

Lucy was extremely patient & professional from point of call to we receiving the product.
Well done Lucy please keep up the good service.
100%
Regards
Burlington House
Oxford

After having some extremely serious issues with Adexa and ending up in court I was really dubious about ordering more items online. Catering Appliance are on a totally different level. Items arrive super quick. I did have a damaged item which they swiftly attended to. Customer service have been polite and pleasant and very courteous. Thank you Catering Appliance for a totally different and pleasant experience.

Good communication.
Small problem solved immediately.

Quick response to quote request
Professional but friendly customer service
Easy payment with Apple Pay
All round excellent service

Ordered products almost 2 months, money taken but it’s been delayed again and again. I’ve requested a refund since I found it it will be delayed again and was advised they will have to cancel their order before I can get a refund back. Shocking…. They basically taken my money for over 2 months, no stock arrive and now delaying refund again… let’s see if I will get a refund.

Matt was very helpful

Great company ! Very reliable, good pricing, great payment option with Iwoca - There are so many scam companies in this kitchen supply market, so more than happy to see a great company like Catering appliances. Highly recommended

Every advisor I spoke to was cheerful and polite. They are also able to have the delivery to be at the start of the delivery window.

very quick at sorting out my problem , top service.

I ordered a part for my lincat water boiler at a cost of £4. imagine my surprise to be charged £20 for the part including " handling and shipping" due to the fact that they helpfully included an out of date catalogue in the parcel to add to the weight.

excellent company , tremendous range of goods and fast delivery, with access to really low finance if needed

Very Poor customer service , not a helpful at all , the do not care customer and not listen