Do not touch this company… I waited 6wks for my order to finally arrive. I sent numerous emails telling them not to bother sending as I will be sending the goods straight back. Guess what goods arrive... See more
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See what reviewers are saying
Ordered Friday 11;14am, received notification Friday 5:24pm saying won't be shipped until Monday on a 24 hour service. Why wasn't this flagged at time of order? Received a mail 02:08am Monday sa... See more
Customer care are useless!!!! I’ve waited over a month for an “ok” jumper, was supposed to be a few days. Didn’t hear a thing from anyone. Don’t shop here.
My parcel never reached me, and Evri confirmed in writing that it was lost. Cavari London still refused to take responsibility, relying on a photo of a parcel left outside a door that wasn’t mine an... See more
Company details
Information provided by various external sources
Caviar Classic is a small London based caviar & Fine food company, owned and run by Darren Pedersen. We pride ourselves on offering an amazing product straight from the producer. We believe that a satisfied customer is our biggest asset. WE want to go back to the time when customer service actually meant that the person on the other end of the phone actually can be bothered. And all our team love what they do. That we have some of the most amazing customers makes it that much easier. Therefore all our products are of the highest standard. We endeavour to ship your order to you as soon as you have ordered it, normally within 24 hours.
Contact info
144 Cambridge Heath Road, E1 5QJ, London, United Kingdom
- +44 207 613 2565
- sales@caviarclassic-london.com
- www.caviarclassic-london.com
2.3
Poor
623 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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The real deal delivered on time well…
The real deal delivered on time well packaged …. wish I could have MORE !
January 1, 2022
Good service
Really good service - it came quickly and appropriately packaged and the product was good! Thanks
December 29, 2021
Despite it being a few days before…
Despite it being a few days before Christmas the delivery was fast.
December 25, 2021
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Great Caviar & Great Service!
Great Product, Great Service!
Ive used Caviar Classic London for a few years now and have always been very impressed with the quality of product, prompt service and delivery_ Thank you
December 22, 2021
My first order and definitely not my…
My first order and definitely not my last.
Arrived in 2 days.Excellent products👌
December 20, 2021
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Once again you have provided excellent…
Once again you have provided excellent service and we look forward to enjoying your excellent product!!
December 20, 2021
Fantastic product
Fantastic product , a very reasonable price and delivered within a couple of days.
December 19, 2021
Its always a special treat for…
Its always a special treat for Christmas and the selection recommended meets our needs perfectly.
December 18, 2021
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Exceptional taste and amazing value!
I have been using Caviar Classic since they started in 2015. The quality is exceptional, and the value for money unbelievable! The Beluga Hybrid and Foie Gras is utterly delicious, and I order every year for a Christmas morning treat for my kids and the wider family. I can't recommend them highly enough, enjoy! Merry Christmas 🎄
December 15, 2021
Back again
I'm a repeat customer that has had a few issues with dispatch errors or delayed shipping.
HOWEVER, the team at London Classic Caviar have always resolved any issues very quickly to my satisfaction.
Will be back again!
Quality and prices always great
December 5, 2021
Got overcharged and a week later do not…
Got overcharged and a week later do not have my caviar
December 5, 2021
Reply from Caviar Classic London
Hello Guillermo,
Thank you for taking the time to leave feedback.
We understand your journey with us on this occasion has fallen below our usual service levels and we would like to offer our sincerest apologies. Black Friday weekend was incredibly busy for us and we've done our best to prepare and make sure things run smoothly. Unfortunately a shipment of caviar was late meaning a few customer orders were delayed over the past week.
Regarding the overcharge, this was fixed and the difference refunded shortly after your order was placed. Your delivery of caviar is due to leave us today and we will be in touch later on to confirm timings (A gift will be included as a gesture of good will).
We hope this experience does not deter you from coming back and shopping with us again. If there's anything else we can help with, please contact the team on help@caviarclassic-london.com.
Kind regards,
Lewis
Caviar Classic London
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I'm a repeat customer and had an issue…
I'm a repeat customer and had an issue with an order. It was dealt with kindly and generously and I have no hesitation in continuing to order from Caviar Classic London. Really great customer service and a lovely range of treats - just fabulous!
November 24, 2021
Brilliant company that try really hard…
Brilliant company that try really hard to offer the best products with excellent customer service. Highly recommended
November 23, 2021
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