Wilson Plumbing and Heating Ltd Reviews 

474
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally polite, helpful, and efficient during every single service visit. People deeply appreciate the prompt arrival times and the clean, tidy manner in which all the plumbing work is completed. Consumers also note that office communication is fantastic, providing helpful annual reminders and seamless coordination from start to finish. Many reviewers express complete satisfaction with their new boiler installations and regular maintenance services performed over the years. They are always happy to recommend these trustworthy professionals to anyone needing reliable plumbing and heating assistance.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the efficient and professional team... See more

Staff

Customers had positive experiences with staff, consistently highlighting their professional, polite, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So pleased we found Wilson Plumbing and Heating. From seeing a leaflet to checking the webiste, to Craig coming out to quote and alert us to some things that needed urgent attention, to Nick and Lewis... See more

Rated 5 out of 5 stars

Absolutely brilliant service . Lauren in the office is a super star so efficient and pleasant total pleasure to deal with. Paul the fitter arrived on time to the second , with paper boot covers con... See more

Rated 5 out of 5 stars

Wilson Plumbing installed our new boiler two years ago along with a Hive thermostat system. Paul came out to do its annual service. Cleaned the internal parts, checked its efficiency and checked the t... See more

Rated 5 out of 5 stars

Fantastic service, very fast response with Craig Wilson responding to our heating problem within hours of asking for assistance. Craig diagnosed our problem and gave us options to consider within a sh... See more


Company details

  1. Boiler and Heating Service
  2. Gas Engineer
  3. Heating Contractor
  4. Plumber

Written by the company

Wilson Plumbing and Heating specialise in domestic and light commercial heating including: servicing, repairs, maintenance installations and landlords certifications. We have experienced, qualified, highly trained engineers working with natural gas, oil, LPG, under floor and warm air heating. Established for over 30 years, the Wilson Plumbing and Heating engineers are a team of highly trained, quality, reliable, experienced trustworthy professionals. We pride ourselves on immaculate housekeeping, excellent customer service, good communication and competitive pricing. Our team offers an extensive range of works including energy efficient oil, LPG and gas boiler replacements, central heating installation, system design, boiler and heating repairs, gas and oil boiler servicing, gas fire installation, service and repair, landlords gas certification, caravan and park home safety certification and system flushing /power flushing. New boiler installation guarantees of up to 12 years - gas boilers are hydrogen blend ready. Our business and engineers are Gas Safe and OFTEC registered.


Contact info

4.8

Excellent

TrustScore 5 out of 5

474 reviews

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4.8

All reviews

(474)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Full boiler conversion

We had a full boiler conversion from system to combi. Ross and Lewis were very efficient and delivered excellent work. All mess was cleaned up. It was a pleasure to have them in the house and we could not recommend them enough.

April 27, 2023
Unprompted review
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Rated 5 out of 5 stars

Boiler repair

Called in the morning, for a repair to my boiler. Paul arrived just after 12.30pm. He identified the problem and had the required part, in the van. Boiler fixed within the hour.
Courteous and efficient service from initial phone call to completion.
Highly recommended.

March 20, 2023
Unprompted review
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Rated 5 out of 5 stars

Professional service throughout

I was looking for someone to come and have a look at my boiler, which kept losing pressure. I found this company through the internet; dropped into their office in Redcar and an engineer came out the same day. The engineer looked around; at the boiler, radiators and bathroom; and we discussed my options. I decided to have a new boiler installed as mine was ten years old. They emailed me a quote the same day. The price was very competitive and I decided to go ahead. They turned up first thing in the morning at 7.30am on the day we agreed. The whole team, including apprentices, were very professional, laying protective covers over the carpets and keeping me updated throughout the morning. They were done by lunch time. Absolutely fantastic service, I expected weeks of stress and plumbers cancelling or not turning up on time, but not with this company: the job was done the same week as the quotation and completed in 3 hours by their engineer, Ross. I would highly recommend.

March 3, 2023
Unprompted review
Rated 5 out of 5 stars

Serviced my boiler and added a prv

Serviced my boiler and added a pressure reducing valve on my incoming cold water service to reduce knocking and water hammer.
Excellent service and great value as usual.
Last year they replaced the boiler thermostat and did not recommend a separate service later as the same checks would be involved, thus saving me money.

March 1, 2023
Unprompted review
Rated 5 out of 5 stars

An outstanding contractor.

From my first contact with Diane Wilson to final install and commisioning the service was outstanding. I had very urgent deadlines due to a lack of heating, and Wilson's juggled their workload to accommodate this. Work on site was efficient, clean and tidy, and everybody who came to the house were helpful and friendly. I don't have enough words to praise them adequately.

March 2, 2023
Unprompted review
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Rated 5 out of 5 stars

Great service

Used this company for our boiler service for a couple of years and also gaining gas in the kitchen. They are always on time, efficient, tidy and friendly. I would highly recommend them.

January 27, 2023
Unprompted review
Rated 5 out of 5 stars

Great service as per usual

Great service as per usual. Paul arrived on time and his work was clean and tidy whilst servicing our boiler. Paperwork and service record was emailed to us on the same day.
Have used Wilson plumbing for years now and have always had great service.
Thanks again!!

February 9, 2023
Unprompted review
Rated 1 out of 5 stars

Just had a vary bad experience with…

Just had a vary bad experience with this company.this is the first and last time I have/will use them as a single man living with his 3 adult boys been left with no gas boiler for heating and water in the middle of a cold spell .no solution given just sorry got to turn your boiler off sign here not told why or no full explanation. Seems like retaliation for not getting given work after I decided to look for a cheaper quote. Its a long story but I was always open and honest with the company so they new what was going on and unfortunately my builders turned up and started putting on a garage roof . So left with no option by the plumber just turned boiler of and walked away this should be illegal I think. Parting words of plumber if you get it sorted fine or you can pay us to come back and reinstate the boiler for you . No thanks . Left me feeling very upset .

February 7, 2023
Unprompted review
Wilson Plumbing and Heating Ltd logo

Reply from Wilson Plumbing and Heating Ltd

We are so very sorry you have been left upset and of course absolutely understand your frustration and the inconvenience of having your boiler isolated.

Customer safety is absolutely paramount to us. We are governed by Gas Safety regulations and unfortunately your boiler was classed as IMMEDIATELY DANGEROUS (unable to leave operational) due to the extension that has been built, resulting in the flue terminating in an enclosed room. The Gas Safe regulations do not give room for our engineer to turn a blind eye, or for any greyness. Flue gasses in an enclosed internal space is dangerous. The regulations are there to prevent loss of life and customer safety.

We feel it is a little unfair to say there was no solution given, nor fair to imply that your builders just turning up and put the roof on your extension (creating the immediately dangerous boiler situation) was somehow was our fault.

We did advise you three weeks ago when we serviced the boiler that your boiler flue could not terminate in your new extension. Your extension was not complete at that point. It is shocking to us that your builder had not (a) advised you of necessary flue changes at the planning stage and (b) ensured you made the necessary changes during the build to ensure your boiler was compliant (and not creating the situation you are now in).

We quoted to make the necessary flue alterations in January. You felt the quote was high, and we appreciate that you wanted to use another Gas Safe registered engineer to make the necessary changes. There is no bad feeling for you using an alternative company. We are comfortable with our pricing based on the necessary alterations and components required to make your boiler compliant and allowed to be operational. We are very open and clear with our charges.

We are pleased you asked us to carry out the boiler repair, which was carried out today, and more than happy we were able to give you the crucial advice re the requirements for your flue alterations that you said you were unaware of.

It is extremely regrettable that you have been left without the boiler being operational due to the flue alterations not being made before the extension roof was completed. That is between you and your chosen contractor, and your builder continuing with the extension completion - despite us ensuring you were aware of the regulations and requirements.

I reiterate, we are extremely sorry that regulations meant we had no option but to isolate the boiler to ensure the safety of you and your sons living at the property. There can be no compromise on safety, no matter how unpalatable and inconvenient the consequences may seem.

We sincerely hope you chosen engineer has now been able to urgently carry out the necessary alterations to make your boiler compliant and operational again.

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Rated 5 out of 5 stars

Honest and reliable

Honest, effieicent and reliable. New boiler fitted at very reasonable price. No "BS" when I had a ridiculous quote from another firm Wilson plumbing and heating gave me a realistic and suitbale price.
Ross the installer was very polite and very good.

January 19, 2023
Unprompted review
Rated 5 out of 5 stars

Wilson Plumbing and Heating

Wilson Plumbing and Heating carried out our boiler and gas fire service they arrived on time the cleared and tidied up after completing the service and went on to explain what he had done I requested Paul the engineer that the boiler flow temperature be adjusted which he did and told us that the boiler was 98% efficient all in all a good experience and work carried out by experienced engineers.

January 27, 2023
Unprompted review

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