EDF Heat Pumps Reviews 

I've been left with a system that makes very loud bangs every time it reaches desired temperature. Have to turn off at night to stop the banging. I've been calling every other day for a month with no call backs till today to say can't fix till new year.
I sent an email a couple of weeks ago saying I would report to MCS to which the MD replied telling me not to threaten them and that things would be fixed.
Cold weather due next week and a system I cant use at night, great Christmas.
On top of this neighbours have complained to council about the noise.
Only had the system a couple of months and I've lost any faith that this and any future problems will be fixed in anything like a timely manner.
20/1/26 It has now been fixed. A lot of the delay was down to a 3rd party contractor so I will improve my rating. Pity they don't keep things in house so would have more control on outcomes.

Great guys fitting my system always left place clean & tidy

Good communication, brilliant installers , tidy and nothing was to much trouble.

Poor at best, the quality of the installation was terrible and they refused to address the issue, my advice don’t do it..

Really excellent experience right from the initial discussions to the final installation. The customer support we received throughout from Lana B was exceptional - quick to respond and provided regular updates. Could not have wished for a better experience. Made a change in heating technology very easy going

We had a very positive experience with EDF Heat Pumps. They were very helpful and were always on hand along the way. Our EDF representative was Ramya and she was very helpful, professional and polite, an asset to your company.

Very good experience. Very informative, professional and competent service. Would highly recommend there services.
Safe to say happy customers.

Writing in praise of EDF and their sub contractor Amalfii Heating, our air source heat pump installation and radiator replacement went very well and was completed to a very good standard. Communication from EDF was excellent at every stage of the process. Special thanks go to Samantha Barlow and Stephanie Byrne.

EDF were very quick to process our heart pump as we had no central heating. It was only a few weeks between first enquiring and installation. The work was done professionally and the installers were courteous and knowledgeable. Great service and highly recommended. The heat pump is working beautifully and we have a lovely cosy house again.

The whole installation process was carried out very professionally, the care taken was exceptional and the work was very tidy and neat. The performance of our system has not disappointed, it is lovely to come home to a warm environment.

I had great service, very helpful staff to fit my heat pump and very helpful staff on the phone that gave me great support when ever I phone them up .
The heat pump has helped me alot as I have got brain problems and I keep fulling over so have my heating done is great for me and makes my life easier, as before I had a coal fire that was taken out because I would not be able to manage taking the ashes out and getting my coal in, my fella had to keep helping me.

Following on from my initial review we have now had the new heating system in place and working for three months. It has proved, so far, to be the best heating system we have ever had!

It has brought our house "back to life" with every room warm and cosy! The system is simple to control, just the touch of a button and in a very short time the house is warm.

EDF have done a fantastic job installing a heating system which is extremely efficient and cost effective. Thank you again EDF for a brilliant heating system and a brilliant job. Very well done!

We would confidently recommend EDF and the Ideal system to anyone looking for a fantastic, modern heating system. BIG THANK YOU to EDF! Great company and brilliant service by everyone!

What is there not to like about EDF before you choose competitive pricing ,MCS quality installation, heat as good as old system promise, Save 164 energy costs with Heat Pump Tracker. The process was very organised being seamlessly handed from department/company to department/company and finally the installation team. Sylvia my final contact before installation monitored progress of my structural engineer and planning permission (the vast majority of people don’t need either of these) and arranged the installation date to suit me. She is a great understanding, communicator and made the final process stress free. I highly recommend EDF for heat pumps and am about to try them installing solar panels.

Stephen Hayward slowly and clearly dealt with all our concerns about our new heat pump.
We can now relax in our warm home secure in the knowledge that we know how to control our heating system , deal with minor problems or know where to seek further help if necessary.

Generally good, some very good and some not so.

The good was: overall design, after correcting some of the survey radiator sizes; the Ideal heatpump and hotwater tank system; the hard work of the installers.
The very good was the customer operations advisor Ramya, who always deal promptly and thoroghly with my queries.
The not so good was the lack of a proper hand-over, and an on-going issue with the heat pump not utilising existing solar and battery power to reduce power costs.

Ramya has answered all my many questions and provided clear and helpful advice.

Without his support I might have experienced serious delays or even had to postpone the installation of my heat pump

All is well thanks to Ramya!

Love how quick and efficient everything was. Was updated daily with what was happening, install job was done in just over 3 days, Andy was very knowledgeable.

Not keen on the radiators but can’t have everything. System works well and my home is lovely and warm.

I can’t recommend Brayden enough! He has a fantastic attitude, is genuinely a really nice guy, and went above and beyond. When my builders were unsure about which pipes to keep exposed, he jumped right in on a zoom and even came round to the site to help further. A real pleasure to work with—professional, helpful, and just an all-around great guy.

The installation was completed by a team of 2. They were friendly, knowledgeable & everything was completed in a timely manner. Considering they worked in every room in my home they were as unobtrusive as possibly could be.
Initially I had a couple of minor hiccups but these were dealt with quickly.
I’m over the moon with the product and my home is always warm and at a fraction of the cost of my LPG boiler. Amazing.

Awful system temperature up at 25 degrees still feels like winter inside