CE Service Reviews 

847
TrustScore 1 out of 5

1.0

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Review summary

Created with AI, based on recent reviews

Looking at 184 reviews, most reviewers were let down by their experience overall. People frequently complain about receiving unexpected parking fines and severe charges that increase rapidly without proper prior notice or fair warning. Consumers note that trying to reach customer support is extremely frustrating because there are missing phone numbers, invalid contact details, and completely unresponsive communication channels. Some reviewers were not happy with the online appeal system, explaining that the website frequently crashes, rejects valid numbers, or makes it impossible to successfully submit a dispute. Furthermore, individuals mentioned that appeal decisions often take weeks to arrive or are automatically rejected, leaving them with no other option than paying costly fees.

What people talk about most

Payment

Customers consistently report negative experiences with payment processes and parking charges. Reviewers note... See more

Customer communications

Consumers find contact to be negative due to nonexistent phone numbers and bouncing emails. Reviewers report... See more

Price

Reviewers express deep dissatisfaction and frustration regarding the expensive parking fines and rapidly... See more

Claim

Users describe negative interactions with claim procedures, highlighting a general frustration with the... See more

Location

Reviewers highlight negative aspects of location, frequently reporting disputed fines for brief stops or... See more

Reviews shaping this summary

Rated 1 out of 5 stars

absolutely appalling - what amazes me is not that there is no customer service or even basic integrity or common sense about this company -its the fact that they are allowed to operate legally in this... See more

Rated 1 out of 5 stars

I have received a parking fine for allegedly parking on my local Morrisons local shop for 12 hours when I parked up at 06:11 brought some bits left at 06:35 to go to work at my nearby hospital and the... See more

Rated 1 out of 5 stars

I submitted evidence for my parking charge appeal on a Saturday (the office is only open Monday to Friday) but on the next day, Sunday, I received notification that my appeal was unsuccessful and tha... See more

Rated 1 out of 5 stars

Absolute cowboys. Their appeal link doesn’t recognise the PCN number on the letter they sent me, strangely though it recognises it when i go through their payment link !!! 😡 No phone number or email... See more


1.0

Bad

TrustScore 1 out of 5

847 reviews

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1.0

All reviews

(847)

183 reviews in the last 12 months

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Rated 1 out of 5 stars

Absolute robber barons

Absolute robber barons. Parked legitimately in a hotel car park where I was staying overnight and was told by staff that ce were no longer operating. Then I get a fine but there's no number to phone or email address. Will speak to Merseyside Police as I consider this fraud.

July 16, 2025
Unprompted review
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Rated 1 out of 5 stars

What a joke!

I got a parking ticket and appealed as they incorrectly issued it - I was a member of the place in question and provided evidence. They then rejected this, suggesting I pay a reduced fee. This feels like a desperate, last-ditch attempt, as they know they don't have a leg to stand on. What a ludicrous, unprofessional and immoral company.

August 26, 2025
Unprompted review
Rated 1 out of 5 stars

Threatening email from Civil Enforcement Ltd

The first I heard from this company was by letter informing me that I had not paid a parking fine and that it was too late to pay the lower rate (whatever that was?) Failure to pay the full amount of £100 within 14 days of this reminder notice may result in us proceeding with debt recovery action and/or issuing court proceedings. They have rejected my appeal despite sending supporting evidence by email as requested stating that I failed to provide it. I was 1 min 35 secs over the permitted time. Unable to make contact by telephone other than to make payment.

August 21, 2025
Unprompted review
Rated 1 out of 5 stars

This company is totally abhorrent.

This company is totally abhorrent.
I received a fine for parking where I see my Mental Health consultant, whilst picking up a revised prescription.
Despite appealing with a supporting letter from my Consultant, they denied my appeal with a very aggressive letter, but offered me a reduced fine of £20. They then told me I could appeal, but to note that if I did, 86% of appeals fall in their favour & I would be liable for the full £100 fine.
This is a nasty, aggressive private parking enforcement company that should receive heavy penalties for its underhanded practices.
They make it totally impossible to make contact of any type & send threatening communications.
A nasty, nasty company run by nasty, nasty people.
I will stand up to them & will be appealing their outcome & will contact Citizens Advice to see how I can take action & draw attention to the underhand actions of this cowboy company.

July 21, 2025
Unprompted review
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Rated 1 out of 5 stars

A licence to print money

You can’t appeal as the site doesn’t allow it, you can’t speak to anyone as the phone number is just an automated payment line. Let’s skip ten years for all of our hard earned money to become like PPI compensation for these parking scams that are allowed to continued at this present time!

August 10, 2025
Unprompted review
Rated 1 out of 5 stars

Crooks.

Crooks.

Three parties parked at the Great Hallingbury Manor Hotel, all showing permits on the dashboard provided by the hotel reception.

Each of us received parking fine notices in the post the following week. We had kept our dashboard tickets and provided them as evidence clearly showing the dates of the alleged offence were permitted by the hotel.

Civil Enforcement rejected the irrefutable evidence and offered a quick resolution for £20 - crooks.

We involved the hotel and a friendly solicitors letter.

Civil Enforcement immediately backed down.

Crooks.

June 28, 2025
Unprompted review
Rated 1 out of 5 stars

Usual parking fine company loads of…

Usual parking fine company loads of treats rediculious claims and con artists, about time these organisations where seriously and fully regulated and called out for the scammers they are. Do not allow them to intimidiate or bully and dont fall for the £100/£60/£20 scam fight it all the way.

July 23, 2025
Unprompted review
Rated 1 out of 5 stars

Got parking pcm fine for illegal…

Got parking pcm fine for illegal parking on3/7/2025.
Appealled but could not find my ticket,so they refused and offered a £20 penalty charge if I paid quickly.
Just found the ticket in the car now,one small error put a registration number in twice,but obvious belonged to my car.
Trying g to send them a photo shot but the only email is for payment or appeals.
Not really surprised.

July 3, 2025
Unprompted review
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Rated 1 out of 5 stars

I received a fine from them for £100

I received a fine from them for £100, I appealed with evidence of my payment. They then rejected my appeal, and reduced the amount payable to £20 (originally £60 if I paid within 14 days), I resubmitted my appeal stating they I rejected their offer and further stated that their amended offer was clear evidence of their lack of confidence in their case. Dont give in to them

May 11, 2025
Unprompted review
Rated 1 out of 5 stars

Scam company peeling on tourists

Total tourist trap. No visible signs, no pay machine anywhere around, and absolutely no clear instructions. Then they send you a £100 fine with no real chance to appeal. This is nothing but a scam operation.

Companies like this are scumbags in suits and should be banned from operating. Shame on the system that allows this kind of legalised robbery.

June 29, 2025
Unprompted review
Rated 1 out of 5 stars

PCN issued to me more 2 months after the 'violation'

I had to cave in because I can't find evidence of payment for parking on 5th May (PCN issued 4th July!). It's a car park I regularly use and am aware of the charges so never even enter unless I intend to pay. The charges are impacting on local businesses - it's a small village with many retired people; the car park seems to do well at the expense of long-standing commerce. Their website then has the audacity to offer to save my card details!
:( Very bloody unhappy!

July 9, 2025
Unprompted review
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Rated 1 out of 5 stars

scammers or petty clock watchers

scammers or petty clock watchers, i paid for a ticket, i have the banking details to prove i paid for it. If i over -ran it wouldn't have been by much cos it was a ticket valid for at least 4 hours, and the event i was at didn't over-run.

July 8, 2025
Unprompted review
Rated 1 out of 5 stars

Civil Enforcement a parking enforcement…

Civil Enforcement a parking enforcement company that may be using CCTV or ANPR (Automatic Number Plate Recognition) to issue fines, even when guests at my Mother's retirement village, have signed in properly. This is a common complaint among residents in FirstPort-managed properties

July 8, 2025
Unprompted review
Rated 1 out of 5 stars

My son received a parking ticket from…

My son received a parking ticket from this company it showed a Silver Micra going into the car park & my Son's car a Black Corsa coming out. How ridiculous obviously they don't check these things before sending them out. Luckily he's got proof of payment but can't see the PCN being upheld anyway with the wrong information on, they are meant to be factually correct.

July 4, 2025
Unprompted review
Rated 1 out of 5 stars

Scam company

Scam company. They don’t care about anything except taking your money. They don’t analyse any case, they just force you to pay and that’s it. Scammers!

June 29, 2025
Unprompted review
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Rated 1 out of 5 stars

A horrendous money making company who…

A horrendous money making company who has an “appeals” process that clearly don’t look at the evidence, I even sent the transaction proof of a 2 hr stay provided, and they still declined my appeal, avoid their car parks at all costs, Lean Gate QMC hospital in Nottingham was the one I used.

June 16, 2025
Unprompted review
Rated 1 out of 5 stars

Bunch of rogues

Bunch of rogues, I used the car park, the machine was not working, I decided to use my phone to make payment for 1hr (£2.90), i received a ticket for staying for 75mins including the time I was trying to pay by their machine and using phone, I sent the proof of payment for 1hr and they asked for £20 payment for the 15mins it took to pay on the phone!

May 20, 2025
Unprompted review
Rated 1 out of 5 stars

SCAMMERS I used a carpark they control…

SCAMMERS I used a carpark they control in Tonbridge Kent on may the 25th for a couple of hours just to go for a meal, we used their phone and pay service and went through all the procedures giving bank details and stated what time we would leave, then the call ended, we noticed that all that went out of our account was 1p which we thought was odd and now they're chasing us for a parking charge for their mistake, absolute con people.

May 25, 2025
Unprompted review

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