Great travel insurance, our son had an accident requiring surgery on the day we were due to fly. At an extremely emotive and stressful time the call agents were empathetic and paid the claim to us for... See more
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Reviews shaping this summary
The phone operator was very polite. He guided me through all the questions. We checked all the details together and he even found I declared an injury that I didn't need to declare as it was from 1... See more
Easy to get a quote. The workmen came on time were very professional and pleasant. They did an excellent job and cleared away all the mess leaving everywhere tidy. I would highly recommend this comp... See more
Dexter was very informative and helpful. Was very patient with me and made sure that I fully understood everything. I couldn’t expect anything more Many thanks Debbie Robertson
Company details
Information provided by various external sources
Our customers know that insurance is not always about price, but the level of cover you receive on your policy. Every policy we provide boasts the highest level of cover providing you with the confidence to enjoy your trip wherever your destination.
Contact info
4.5
Excellent
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 1 week
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Helpful
Friendly, helpful advice even though I was not quite sure of the question I was asking! Very quick to answer the phone too.
August 6, 2024
Reply from Cedar Tree
Thank you for reviewing our services, we’ll pass your feedback to Muskaan to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Cedar Tree for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
As part of our mission to make sure we providethe best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s,Tesco etc).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
Up to 20% off any insurance you take directly from us.
You can access the club at https://www.cedartreeinsurance.com/club/
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Nicky was great and helped me with all…
Nicky was great and helped me with all my questions. Based on my experience I would use Cedar Tree insurance again.
August 6, 2024
Reply from Cedar Tree
Thank you for reviewing our services, we’ll pass your feedback onto Nicky to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Cedar Tree for taking the time out of your day to leave feedback.
We hope you are enjoying the benefits of the club and, we wanted to remind you that you can invite friends to the club, they will get 15% off any policy they buy from us and, immediate access to the club benefits!
You can access the club at https://www.cedartreeinsurance.com/club/
Cedar tree are fab
Really helpful member of staff - kind, courteous and sorted out the issue immediately on the first call. I would recommend Cedar Tree
August 5, 2024
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Customer service by Anca was amazing
The lady I spoke to made buying a policy so much easier especially if like myself you get a little frustrated with technology. Can’t thank her enough for her patience and understanding.
August 5, 2024
Reply from Cedar Tree
Thank you for reviewing our services, we’ll pass your feedback onto Anca to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Cedar Tree for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
We hope you are enjoying the benefits of the club and, we wanted to remind you that you can invite friends to the club, they will get 15% off any policy they buy from us and, immediate access to the club benefits!
You can access the club at https://www.cedartreeinsurance.com/club/
Really helpful
Really helpful, i messed up the name on my policy, put my name twice instead of my husbands, new policy sent straight away.
August 5, 2024
Reply from Cedar Tree
Thank you for reviewing our services, we’ll pass your feedback onto the agent to let them know you are happy with the service they provided!
I also wanted to thank you on behalf of CedarTree for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc.).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
Up to 20% off any insurance you take directly from us.
You can access the club at https://www.cedartreeinsurance.com/club/
Reply from Cedar Tree
Thank you for reviewing our services, we’ll pass your feedback onto the agent to let them know you are happy with the service they provided!
I also wanted to thank you on behalf of CedarTree for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc.).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
Up to 20% off any insurance you take directly from us.
You can access the club at https://www.cedartreeinsurance.com/club/
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Very helpful and was spot on the call…
Very helpful and was spot on the call taker was.
August 2, 2024
Reply from Cedar Tree
Thank you for reviewing our services, we’ll pass your feedback onto the agent to let them know you are happy with the service they provided!
I also wanted to thank you on behalf of CedarTree for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc.).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
Up to 20% off any insurance you take directly from us.
You can access the club at https://www.cedartreeinsurance.com/club/
Fantastic service and extremely helpful
August 2, 2024
Reply from Cedar Tree
Thank you for reviewing our services, we’ll pass your feedback onto the agent to let them know you are happy with the service they provided!
I also wanted to thank you on behalf of CedarTree for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc.).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
Up to 20% off any insurance you take directly from us.
You can access the club at https://www.cedartreeinsurance.com/club/
Very helpful
July 31, 2024
Unprompted review
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Very helpful and quick amendment to my…
Very helpful and quick amendment to my travel policy. Great customer service.
August 1, 2024
Reply from Cedar Tree
Thank you for reviewing our services, we’ll pass your feedback onto Nicky to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Cedar Tree for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
Up to 20% off any insurance you take directly from us.
You can access the club at https://www.cedartreeinsurance.com/club/
Excellent customer service.…
I had no waiting time before my call was answered. My problem was resolved immediately,my mobile phone cut off but the gentleman did everything to assist me. Excellent service.
August 1, 2024
Reply from Cedar Tree
Thank you for reviewing our services, we’ll pass your feedback onto Tomas to let him know you are happy with the service he provided.
I also wanted to thank you on behalf of Cedar Tree for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
Up to 20% off any insurance you take directly from us.
You can access the club at https://www.cedartreeinsurance.com/club/
Very pleased with Cedar Tree
We've used this great travel insurance for a couple of years now. They covered me despite me not having succumbed to the C19 jab. Customer service also excellent including Susie who was fab.
August 1, 2024
Reply from Cedar Tree
Thank you for reviewing our services, we’ll pass your feedback onto Susie to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Cedar Tree for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
Up to 20% off any insurance you take directly from us.
You can access the club at https://www.cedartreeinsurance.com/club/
Travel disruption cover is useless
I intentionally paid extra for the travel disruption cover. Turns out that the 7 hours is not enough delay to warrant a claim. Not clearly written in the policy either.
July 21, 2024
Unprompted review
Reply from Cedar Tree
Thank you for your review.
Kindly note that we have contacted AXA Claims Team and requested them to review your claim, and they have informed us that they will be contacting you in due course.
If you have any questions, please let us know.
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Very well handled and explained.
August 1, 2024
Cedar Tree Insurance …
Have been with Cedar Tree for many years, great value for money especially Annual Trips.
No problem with phoning re any questions.
August 1, 2024
Reply from Cedar Tree
Thank you for reviewing our services, we’ll pass your feedback onto the agent to let them know you are happy with the service they provided!
I also wanted to thank you on behalf of CedarTree for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc.).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
Up to 20% off any insurance you take directly from us.
You can access the club at https://www.cedartreeinsurance.com/club/
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