The ease from me informing of my problem,to it being solved was a very quick and simple process,one of the best customer services I've used.The worker that helped me,Jon,was very helpful and straight... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Ranel did such a great job with helping out fix the issue with the certificate! My user setup and all the information was correctly adjusted right away without me having to stress about it again. Supe... See more
Company replied
I was unable to access my certificate of completion. I emailed Certus and Jestine promptly replied and she had fixed the issue. I am quite pleased. The course itself was useful and easy to follow.... See more
Company replied
My Name is Leonel , I had a great experience with Certus. The course platform was easy to use and the instructions were clear. Customer support was helpful and responsive when I had questions. I had a... See more
Company replied
Company details
- #108 of 128 best companies in Educational Institution
- #43 of 54 best companies in Career and Education Provider
- #17 of 19 best companies in Driving School
- #43 of 54 best companies in Education Center
Written by the company
Certus provides technical and compliance-related education, aiming to help professionals and organizations stay current with industry standards. We offer a variety of online courses and training in areas like workplace safety, food safety, and technical maintenance skills. We also help organizations with workforce management and performance tracking. Certus provides its training through dozens of brands, such as: TPC Training: An industry leader in workforce management, industrial skills, and workplace safety training. StateFoodSafety: Educates food and beverage industry employees on skills to protect public health. Metrix Learning: Provides online education solutions for public workforce development. Workforce180: Works with Metrix Learning to serve professionals in workforce development. Paulson Training: Offers digital and instructor-led training for the plastics manufacturing industry. OSHA Education Center: Delivers training and expertise for OSHA compliance. Notaries.com: Offers notary commission and renewal services. Online Traffic School (OLTS): Provides state-approved training programs for driver safety. Builders License Training Institute: Offers pre-licensing and continuing education for the construction industry.
Contact info
United States
- www.certus.com
4.2
Great
333 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Noronessa was excellent
Noronessa was so helpful. She really took the time to listen to my concern and was very sympathetic with my issue.
March 23, 2026
Unprompted review
Reply from Certus
Appreciate your feedback!
Not willing to help unlock a course…
Not willing to help unlock a course that was failed and forcing me to pay 70 more dollars to start it over. Terrible company
March 23, 2026
Unprompted review
Reply from Certus
We’re sorry to hear you had a frustrating experience with your course. Some of our programs are regulated and include strict security and assessment requirements, which can result in lockouts if certain validations aren’t met. While we can’t override those restrictions, we’d be glad to review your accounts to confirm what happened and see if there’s any way we can help. Please check your private messages so we can assist further
Reply from Certus
Thanks for sharing!
Reply from Certus
Thank you for letting us know!
Reply from Certus
We’re grateful you shared your experience with us!
Noronessa was quick and thorough and I…
Noronessa was quick and thorough and I really appreciated her help
March 20, 2026
Unprompted review
Reply from Certus
Thank you for your kind words—we’re glad to hear this!
matt was very fast and friendly…
matt was very fast and friendly answering my questions.
March 20, 2026
Unprompted review
Reply from Certus
Thank you for taking the time to share your experience.
esra was quick to fix my issue and very…
esra was quick to fix my issue and very polite
March 20, 2026
Unprompted review
Reply from Certus
Thanks for taking the time to write in, we appreciate it!
Reply from Certus
We’re so glad to hear this—thank you for your review!
Esra was great in assisting and…
Esra was great in assisting and understanding my problem and frustrations. I love how this company is more like a family than a community very into consumer service and getting what we need with bringing solutions in!
March 20, 2026
Unprompted review
Reply from Certus
Thank you for sharing your experience—we’re sorry to hear it didn’t meet expectations in some areas, but so glad to hear that our team was able to help get you back on track!
The course was very knowledgeable
The course was very knowledgeable, even after working for so many years, it was good to get retrained in my safety.
March 19, 2026
Unprompted review
Reply from Certus
Thank you for taking the time to leave a review—we really appreciate it!
Liz handled my problem very…
Liz handled my problem very professionally and fast.
March 19, 2026
Unprompted review
Reply from Certus
Thank you for sharing your thoughts with us!
Jonathan was great help providing…
Jonathan was great help providing information on how to purchase bulk order, and then I accidentally ordered multiple in English and need to replace 3 in spanish and he did it in a heartbeat. Thank you.
March 19, 2026
Unprompted review
Reply from Certus
We're happy to help! Thanks for sharing your experience!
I have been using Jade Learning for my NC License Continuing Education
I have been using Jade Learning for my Continuing Education for years. The online Virtual Teacher Led classes allow me to satisfy my NC required hours without having to travel and i get the same learning experiences.
March 12, 2026
Unprompted review
Reply from Certus
That's fantastic to hear, thanks for sharing your experience!
Reply from Certus
Thanks for letting us know!
Problems solved!
I called twice for 2 different problems. Angelo answered both times and was very helpful. He answered both my questions and solved my issues. He went above and beyond my expectations to help.
March 18, 2026
Unprompted review
Reply from Certus
Thank you so much for letting us know!
Ranel was great
Ranel was great! Answered all of my questions, and provided me with additional helpful information.
March 18, 2026
Unprompted review
Reply from Certus
Thank you for sharing your feedback!
Rep is smart friendly and eager to help
March 18, 2026
Unprompted review
Reply from Certus
Thanks so much for leaving a review!
Noronessa was amazingly quick and…
Noronessa was amazingly quick and simple, and helped me resolve my problems very quickly.
March 17, 2026
Unprompted review
Reply from Certus
Thank you for sharing your feedback!
Liz was GREAT!
Liz was able to help me find how to change my address so I can receive my card this time. I had to pay 60.00 to get it because I never received it at my other address. Thanks Liz!
March 17, 2026
Unprompted review
Reply from Certus
Thank you for letting us know our team was able to help!
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