České dráhy Reviews 

Staff giving misleading information, train services delayed and quite expensive tickets within Czech Republic.

We travelled from Berlin to Copenhagen with České dráhy comfort jet train. The train was delayed by approximately 15 minutes but the train was comfortable and the employees was nice. We had a long stop in Hamburg Altona where they changed the locomotive so we could get something to eat. Nice experience at all.

Trains arrive on time, Clean. Friendly service. Not used to this in Austria. Forgot my Photokamera. A nice lady in Prague Office - Monika really cared. Can't tell, how thankful I am To her and all the staff, also in Ceske Budevice Office. Will definitly travel to Czech Republic with Czech Railway again. Highly recommend!

Unreliable. Incompetent. Would not recommend. Even if you pay extra for the first class you get no refreshments included in the ticket (as other companies does) and even in first class there is no quiet department, so if you want to work, just forget about it. People make their calls, talk loudly...at least the connection was not as bad as with other providers (Leo express) There are actually no reliable and good public transport companies I would recommend atm I am affraid. The question is always more: which one is the less bad?

As an architect, I appreciate the design of the new trains, but the service reliability is poor. My last two business trips were delayed by over 45 minutes with zero communication from the staff. It's difficult to rely on them for professional scheduling when the basic timetable is treated as a suggestion

They are horrible. Unreliable, obnoxious, with ludicrous "policies" aimed at trapping you in unacceptable "deals".

Forget about it. And instead, travel by bus instead - much less expensive, much more reliable, flexible, clean, comfortable - .

I am sorry to say that the Czech Railways demonstrates that this country has not succeeded in its integration to the EU, and they are far, very far away from even the elementary North-American standards. It is no wonder that their trains are largely empty. The locals have understood the problem long ago. And no sane person who is a visitor and who tries them once, will ever use them again.

Go with the buses ! (Which are not perfect, indeed, but they are much better that this Railways fiasco... and if you are traveling as a group of 3 people or more, better yet, go with Uber! It will not cost you much more that the train, minus the aggravation, plus all the convenience in all regards.

If travelling with this company, take the arrival time they give you, and forget it, always always always running late, out of maybe 100 journeys, I have been on time only 1 time, it’s ridiculous, and in summer just avoid totally, never any air con

On the train going from Praha to Karvina now. Booking this train cost us £10 more than booking Leo Express but did it anyway due to departure time being slightly later. Did not expect the train to remember the 80s and to have no working air conditioning. The controller said that ac is on and while the light control is on, the carriage is boiling hot and we cannot breathe here. Looks like I spent £40 on tickets to sauna on wheels. I read that this company owns both old and new types of trains but will never give them a chance again. The ticket controller said that the company does not care about complaints and it is what it is. I was also requested to speak either Polish or Czech which I found difficult under pressure as I reside neither in Poland nor in Czechia. The service is truly awful and I would like to recommend booking Leo Express to everyone!

We traveled on July 28, 2025 from Olbramovice to Jiretin pod Jedlovou. The tickets office in Olbramovice only opened at 10:10 am, i.e. 10 minutes before the 10:20 am scheduled train arrival. There was a queue of 5 people behind me. I needed to buy a family ticket for 2 adults and 3 kids. The lady struggled with the computer, so she used almost the entire 10 minutes just to issue our tickets. The people in the line behind me were furious. I ran to the platform where the rest of the family waited, and we caught the train, but I don't know what the other people did. But wait, there is more. Later in the train a conductor checked our tickets, and found that we only had tickets for 4 people, not for five. So we had to buy another ticket. I hope you'll have a better experience with Czech Railways than we had.

I had a very frustrating experience with České dráhy. I bought a ticket on their website and had to cancel it just a few minutes later. I followed the official process, and a few days later they replied accepting the cancellation — but then applied a 100% “service fee”, so I didn’t get a single cent back.

This policy feels illogical, unfair, and even mocking: accepting a cancellation just to say you're getting nothing back is a fancy way of refusing refunds without taking responsibility.

Other companies, like Deutsche Bahn, offer a free cancellation window of up to 180 minutes. Here, not even a few minutes are enough to fix an honest mistake.

I don’t recommend it. If you book through cd.cz, read the conditions very carefully, because there are no second chances.

having struggle to exchange the ticket right now, but after reading all those reviews it seems like no wonder :) bought a ticket for a proper date, but after purchasing the date was changed, the website sucks though

Name of Ticket owner misspelled in app.

Forced to buy a new ticket no possibility for refund.

Booked a train from Prague to Erfurt but it didn't go to Erfurt but went on a 10 hour mystery tour of Germany. The staff lied about what was going on. No anoucement about cancelling some stops. Droped off somewhere near Frankfurt and to make our own way to Erfurt. Dont use this company unless you like mystery tours or don't
care where your going.

The family/pram carriage was not marked on the seat map legend of the booking page when I booked my seats (screenshot to the service was provided). Due to the missing information it appeared as though there was no family carriage available on this train. Consequently, I booked the wrong (non family) carriage (we're travelling with two small children, one of them with a disability plus pram). When I took this to the service center I was told I'll have to pay for changing seats, even though there was missing information on their web page.

A bit delayed departure from Budapest, but excellent service - information, menu, food offering, cleanliness. Thank you !

The worst experience traveling by train. Inattentive staff with a negative attitude. Our trip was 6 hours and 40 minutes from Budapest to Prague and the train had no food, understand that we traveled in 1st class, the seats do not recline, when we went to the dining room all the tables had extra dirty tablecloths and when I say dirty they were disgusting . There was no paper in the bathroom, we asked the “manager” and he told us that's not my concern. Oh my God. They sell you the ticket as if they have wifi but it doesn't exist. Total disorganization! By the way, the air conditioner didn't work, we were about to faint.

That the German railway network is on par with a developing country is outside of the operator's control. However, giving no information about the reason for the delay and when they expect to depart is subpar. The only announcement that was given was that another train on a different platform was leaving in 5 minutes. And that information was only given in German.

DO NOT GET TICKETS WITH THEM. Worst company. Do not purchase a ticket here, the website may not be a scam, but your ticket might get a problem.

I purchased a ticket with them, in the website says seats are free of charge and it will be automatically allocated, it gives you also the option of edit and change the seat they chose to you, as I did. When I paid, the ticket came without a seat. I called them, they told me I would need to pay for the seat, neither the seat I selected or the random seat was added where confirmed by me and I could either pay or travel standing up with a 5 months old baby. Amazing, right? Really poor service

I used ČD for over 3 years now, on&off. Toilets work, food is offered on long-distance trains + Nighjets are operating on some routes in the nigh time. Prices are cheap, even if you buy on the same day (doesnt really to IC/EC/Nj ane R categories though). Regional trains are almost always on time, staff chceks tickets and helps if neccessary.There might be little delays on Expresses, international and EC/IC trains...but you travel a long distance, so something may happen. Staff even tried to help when my connections were interrupted due to delay and gave me ticket for next train for free.
ALWAYS buy ticket online if possible - in R, EC and IC category you get usually free seat reservation, through Můj Vlak, mobile apllication.

Only negative thing are refunds - even though it may see easy..i never got my money back when I didnt use the ticket at all (used online buying option in Můj Vlak application)

Going with this train was torture.
Completely overbooked. No light or any kind of electricity in one waggon.
Some kind of fluid was slowly dropping on the floor.
Staff did not speak english or did not know the answer to our question... The train would part but no one knew anything and it was not written anywhere nor was it said through the speakers. People were switching waggons last second and probably some did not make it.
Definetely not enough waggons for the amount of passengers.
We thought about leaving this train and going by taxi just because it was so crowded and awful. But that would have been too expensive (almost 3 hour drive).
So we were standing in the train for a little over 5 hours. I will not ever go anywhere by train again!!! It is to expensive to be like that. Chickens or pigs in mass production have more space.....
People had to pass to go to the restrooms or to leave the train so you had to let them squeeze by. I had so much body contact to strangers, at home I showered so much just to feel a little better.
One restroom was not usable as there was someone who locked himself in.
Train was also late. That was a bad ending to a very nice trip.
I am writing this review a day later and I feel like s**t. I am so exhausted and tired plus my legs are hurting.
Please use any other kind of transportation but do not make the same mistake as me and my friends. Even walking would be better.....