Broken, Smashed, Missing & MIA
They were 3 hours late picking up all of my beautiful things from the Martin high rise in Las Vegas (the elevators had been reserved for another move right after mine and their move had to be rescheduled due to this companies unprofessionalism) Instead of bringing my belongings to my new place in San Martin Ca they dumped the load off at a sketchy warehouse in North Las Vegas. My load sat for weeks while they told me that they had no trucks or drivers to finish the move and that I couldn't send another moving company to pick ups my things. When I said that my necessary medical equipment was in the load, they changed their story and informed me that it was in a truck but that they didn't know where it was located because the drivers had not been reachable. When they did arrive weeks later it was a different moving company, different truck, and one smaller local guy was pulling everything off the truck. There were multiple things smashed and broken, both of my instapots were crushed and my $1500 Mirror Trainer was missing. It was obvious by the condition of the boxes that my boxes had been opened and gone thru. Read the fine print, they only pay you back .60 cents per lb for damaged or lost items and their insurance even finds a way around that piddley amount! (See attached photo of the denial for any kind of settlement 6 months later, WHAT A JOKE) This company is super shady. They pick up your stuff and then dump it off in their warehouse and when you call they tell you that you should have read the fine print, that to save money they condense other peoples moves with yours and that you won't get your stuff until they sell a move to your area, total nightmare! Buyer beware! The other movers I called to help me try to get my stuff back from their warehouse said that I wasn't the first one to call regarding this warehouse and mover. Total epic disaster