Champion Windows & Home Exteriors Reviews 3,947

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers expressed significant dissatisfaction with the service, product quality, and customer service. Several people reported issues with communication and delays, particularly concerning manufacturing, shipment, and installation. Consumers frequently mentioned problems with product quality, including windows that were the wrong size, broken, or bowed, and doors that were incorrectly measured or installed. The overall quality of the products was often described as below expectations, with some even stating that their homes were less efficient after installation. Some people were dissatisfied with the staff, citing issues with installers who were not well-trained, damaged property, or installed items incorrectly. There were also reports of concerns regarding the information provided by sales representatives about product features or services. However, a few other people also felt that some sales representatives and team members were helpful and professional, providing good initial experiences.

What people talk about most

Service

Reviewers highlight negative aspects of service, with many customers expressing dissatisfaction with... See more

Product

Customers consistently note negative experiences with product quality and accuracy. Many reviewers report... See more

Staff

Consumers find staff experiences to be ambiguous. While some customers praise specific individuals like Mark... See more

Customer service

People report negative experiences with customer service. Many customers express frustration with unreturned... See more

Quality

Customers consistently express strong dissatisfaction with the quality of products and installation.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We just returned from the tax office. After scouring the internet and waiting on hold with the Champion home office to get the pin that would authorize our tax break, we discovered that Champion doesn... See more

Company replied

Rated 3 out of 5 stars

Corporate info about local Champion didn't synch, was told I could drop off my screen door to be fixed. No one was there door was locked, it was 3:30 and it was supposed to be open to 5. Update: corp... See more

Rated 4 out of 5 stars

Our sales rep Andrew Wagenmaker was extremely helpful and professional answered all our questions was really impressed with the young man. Thank you.

Rated 2 out of 5 stars

Ordered two windows. A bay in the front and a garden in the rear. Were told that these were the highest priced in their line up. Measured and after several weeks they came to install these. Th... See more


Company details

  1. Window Supplier
  2. Door Supplier
  3. Siding Contractor
  4. Sunroom Contractor
  5. Window Installation Service

Written by the company

With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers. Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties. Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers. We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.

Buy 2 Windows, Get 2 FREE*

Written by the company

30% OFF* Sunrooms, Entry Doors, & Vinyl Siding
Act now and save - Champion's Buy 2 Windows, Get 2 Free* sale is for a limited time. Some restrictions apply. See our website for details.

We Design, Build, Install and Guarantee It.™

You will get a quality product, professionally installed and backed by a Limited Lifetime Warranty†.

You will get a quality product, professionally installed and backed by a Limited Lifetime Warranty†.
We will help you select the right solution for your home. Our products are proudly made right here in the USA, designed as systems to have an outstanding fit, finish, and performance. Our polite, professional installation teams respect your home and will clean up completely before leaving your installation. Lastly, you’ll get a complete guarantee on all products and their installation. What Does Our Guarantee Mean? Every Champion product is backed by our unparalleled customer service and best-in-class Limited Lifetime Warranty†. This comprehensive warranty covers every aspect of installation, parts, labor, and materials. If it breaks, we will replace it. Even if your child throws a baseball through your window, it’s covered. This means you can spend more time enjoying your home instead of worrying about it. Champion has you covered.

Contact info

3.3

Average

TrustScore 3.5 out of 5

4K reviews

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Replied to 62% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Had Champion out to talk about…

Had Champion out to talk about replacing 30 year old windows. Joe Manzari was great at explaining all the features and warranty.
They were the best windows I had seen after talking to others.
Would highly recommend.

July 27, 2024
Unprompted review
Rated 5 out of 5 stars

The champion representative George

The champion representative, George, came to check out an issue I was having with the caulking around my sunroom roof. He was on time, extremely polite and explained in easy to understand terms why I was having the issue and what Champion was going to do to solve the problem. I was excited to hear this because I love my sunroom! I was called by a representative that day to set up an appointment for George and a team member to come back and repair the issue. A convenient appointment was set. I appreciate the professionalism and politeness of all involved.

July 23, 2024
Unprompted review
Rated 5 out of 5 stars

Window/Siding consultation

We were shown the products by Drake Law. He was very clear and concise with his presentation. We found him knowledgeable when answering our questions. Great customer service skills. We have not made a decision yet but Champion seems to be a quality product.

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

Mark is our Champion!

We called Champion about new windows & they sent out a great guy named Mark Watkins. He was very likable, knowledgeable, honest, & spent a lot of time to help us find the best windows for both our needs & budget with no pressure. We were impressed by him, his professionalism & Champion's quality. I cannot imagine a better experience when it comes to buying windows.
Although they haven't been installed yet, I feel confident & excited about our purchase. I know they are going to greatly improve the look & value of our home. This company is aptly named as they are indeed Champions.

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

Marty Stein was very thorough

Marty Stein was very thorough. He was knowledgeable and knew his product well. He was very friendly and made us feel very comfortable. Marty was able to meet our needs with product as well as pricing. I highly recommend Marty knowing he has great character as well as an honest person.

July 22, 2024
Unprompted review
Rated 1 out of 5 stars

Can't even get a quote from them

Can't even get a quote from them. I scheduled one a month and a half ahead for when I was taking some time off work anyway and they just never showed up. I called to find out what was going on and they told me it was a mix up on their end and asked if they could reschedule. I'd picked that week specifically because I wasn't working, and the only weekend appointment they had was in another three weeks. Things happen, so I went ahead and scheduled that, but the day came and I got a phone call about 40 minutes before my appointment to say they weren't going to make it due to a scheduling conflict. They say third time's the charm, but I wasn't really interested in trying for a third appointment that I would have to wait another month for.

July 20, 2024
Unprompted review
Rated 5 out of 5 stars

Factory rep Joe O. was First Rate

Sales / factory representative Joe Oliveira was exceptional in every way: helpful and pleasant to work with with a direct approach. Thanks for a really good purchase experience.

July 20, 2024
Unprompted review
Rated 5 out of 5 stars

Awesome installers

The installers Travis and Antonio, arrived exactly on time and were so courteous and extremely helpful. The install went much quicker than I anticipated and they took the time to explain and exhibit the operation of the windows. They cleaned up the worksite beautifully. So happy with the whole process.

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

Window replacement simplified

Excellent product presentation by Kim, and all of my questions were answered. Quality products with an outstanding warranty. I appreciated the pricing breakdown and promotions. I am happy with my decision to purchase replacement windows from Champion.

July 16, 2024
Unprompted review
Rated 5 out of 5 stars

I have a door by Champions already and…

I have a door by Champions already and love it so I am getting another one and Chris is so wounderful help with everything that I needed.. Chris is great of what he does I just love him and Champions..

July 16, 2024
Unprompted review

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