Champneys Reviews 927

I stayed at your Henlow champneys on 6th Nov and was totally blown away. The place is a dream. The decore is so welcoming and makes you want to relax and chill. The staff we extremely friendly and professional especially hannah and Andrew on reception and the restaurant manager Mo. My treatments were out of this world and made me feel wonderful. I felt this place had such a holistic vibe that was intoxicating. Thank you for an experience that surpassed my high expectations. 🩷

Lily Hyde at Henlow Champneys was really attentive and ensured our dining experience was a good one. She is a great representative of the Champneys brand.

Improve the slow and clumsy website - after numerous attempts to book online I gave up so rang reservations after being timed out after 10 minutes I tried online again with no luck so I drove to Henlow to make the reservation in person to be told by a distracted receptioinist they didn't take on site reservations and to go online (she was sitting in front of a computer screen at the time.). Having explained why I refused to do this she took my phone number and email address and said she would have reservations contact me. A week later....as it was a present for my mother and sisters and spent the evening booking a day spa special for £99 them. Unfortunately my mum fell over that morning and couldn't make it so I hoped for a credit. At 4pm I received a call from reservations (hooray!) to be told if I wanted a credit it was only for one at that price as they required 7 days notice and I had to rebook at time by 5pm that day or lose it! When my sisters returned they did enjoy the day but on going upstairs for a coffee they had to pay extra. £297 spent and you have to pay extra for a cup of coffee. Whoever is reading this find an better alternative out there because they do exsist.

We had a lovely stay at Champneys being members we rarely get the whole overnight experience but it was lovely I wanted to point out a couple of the staff members and how lovely they have been Louise in the cafe is always a friendly face and is the hardest working ray of sunshine, the waiter we had called Dan is a polite well mannered lovely person with a passion for customer care and attention, Amir was hosting the bar in the cafe last night and he makes every drink with a smile and friendly manner not to mention makes us laugh and feel comfortable, today for lunch we had Lewis seat us with his professional manner and attention to client details he knew exactly where we liked to be seated and despite being incredibly busy made sure to tend to our needs and wish us a good day.
Thank you to the staff for making my happy place that little bit more happier x

The hairdresser at forest mere Liphook is amazing, so friendly, brilliant stylist, my daughters went to her and where over the moon with their highlights and cut . We will be returning regularly to her, can highly recommend her

I’ve just had a fabulous spa day at Champneys. I usually stay for a couple of nights but was with a friend who couldn’t so only went for a day. I was concerned it wouldn’t be as enjoyable and relaxing on so short a visit but it was lovely. The staff were welcoming, friendly and helpful. The lunch time buffet was gorgeous and the aqua classes we did were great fun and good exercise. Particular mention to Massimo who looked after us so well at lunchtime. He was charming and helpful.

I have been unwell recently and my son took me away to champneys tring for a few nights as a special treat
I can honestly say it was just wonderful every single person who works there was kind and helpful and efficient
I have been to many health spas over the years and have never had such excellent treatments -each therapist has honed their skills so well
The buffet meals at breakfast and lunch were nutritious and tasty but the evening meal was genuinely outstanding
Beautiful grounds with a peaceful calm atmosphere and my room was cosy and spotless
I feel I have benefited greatly from these threedays at tring and look forward to returning as soon as I can

Had incredible time - dont get the reviews! Had brilliant treatments, the food was 10x better than our expectation, the room we stayed in was lovely, the spa was brilliant, the staff were really friendly. The only thing I can assume is that the management has changed or drastically improved because giving the experience I had this week anything less than 5* would be criminal - had the most brilliant stay and already booked to come back just after christmas with my wife.

Don’t waste your money.
Dreadful service. Wrong food order. Cold spa including the jacuzzi that was shooting out cold water. Too crowded. We even walked in on 2 men having sex in a chill out area.
If you have money for a Spa spend it elsewhere.
Complained to senior management and got nowhere.

Had a great couple of nights at Henlow Grange.. The highlight was the 80’s Aerobics Class , which was run by Kerry.. The memories came flooding back of the fluorescent leggings & leg warmers, also a lot of the moves were still remembered from when I went to a local centre..It was great, I wish I could have attended more.

We are fairly regualr visitors to Champneys Forest Mere, and it is always nice to be greeted by familiar faces. Claudine (meet and greet) was awesome as always, looked after us and made sure we were 100% happy. Kerry and Tuya in the Spa restaurant exceeded all expectations (I was pleasantly surprised how GREAT the steak dinner was). We will be back - again!!

My daughter and myself had an enjoyable spa experience at Tring. Lots of delightful pampering and relaxation. Can't wait to visit again! Rose was so friendly at breakfast and always greeted us with a smile. Would definitely recommend.

I’m a regular spa-goer (at least 2-3 trips a year), and I booked Champneys Tring expecting a premium, stress-free experience. Unfortunately, the customer service so far has been the opposite.

It’s been almost impossible to reach anyone by phone, and email replies have been slow, inconsistent, and inflexible. I simply wanted to modify our included 50-minute facials to massages — as advertised (“upgrade any treatment to a massage from £40”) — but was told this wasn’t possible except under restrictive and confusing terms. Even worse, guests wanting to downgrade to shorter massages were asked to pay an extra £40 each.

Staff repeatedly cited “terms and conditions,” yet the only ones available are the generic ones on their website — there are no specific booking terms shown during the purchase process. That lack of clarity feels misleading and unfair.

I’ve yet to experience Tring itself and sincerely hope the on-site staff are more understanding and solution-focused. I’m still looking forward to the visit, but a part of me is also worried about having to try and resolve issues with our treatments given the difficulty I'v so far faced. Champneys’ pre-arrival communication has been beyond disappointing.

* rating increased following my actual visit to Champneys Tring 18-19 Oct 2025.

On arrival, we were pleasantly surprised. Staff were polite and helpful throughout, though it did feel slightly understaffed at lunch. The spa facilities were excellent and plentiful, and our rooms were clean, comfortable, and well-presented.

However, the dining experience was inconsistent. Breakfast was limited — no bacon, sausage, or pastries for residents. Hot food was only warm, and with cold plates, it was tepid by the time you sat down. Lunch, served buffet-style, was again lukewarm and felt more cost-cutting than premium. Healthy food doesn’t have to be unappetising, but presentation and temperature let it down. Dinner, by contrast, was delicious — generous portions, good options, and well-prepared dishes.

Service at dinner could have been better. We ordered drinks at the start but were never offered refills, so ended up with just the complimentary water.

Cleanliness overall was good, though there were dusty cobwebs near windows and radiators in the restaurant. In our rooms, the shower screens didn’t stay in place, sending water across the floor, and the baths were slippery (make sure you put the mat down before you use the bath-shower). The shower heads were too low, forcing you to angle them up and potentially spill even more water. Longer hoses would easily fix this.

In short, Champneys Tring has excellent facilities and kind staff, but the experience didn’t match the premium price or brand reputation. A little more attention to detail — in communication, food quality, and maintenance — would make all the difference.

I had a spa day at Champneys Mottram hall and had pre booked and paid for a pedicure.
I had the pedicure at 3pm and the nail polish wouldn't dry to enable a top coat to be applied.
I was asked to return for the top coat to be applied prior to me going home at 5pm.
I rejoined my family and on closer inspection my nails were a mess.
I went and complained and was offered a redo but as I was going home this wasn't possible.
I said I would pay for the manicure but would like to be refunded for the nail painting.
I was told that I had already received a 25% discount on the treatment when I booked, which I was unaware of.
That aside I explained should not effect the quality of the pedicure !!!
The manager with who was dealing with my complaint didn't seem to grasp the situation and wasn't prepared to resolve the matter.
I found the quality of the pedicure very poor and the customer service as tacky as my toenails.
On my return home my socks were stuck to my nails !!!
Not a good end to what had been a lovely day at the spa with my family.

I went to champneys in Tring for my Birthday in September and the service was terrible our room was upgraded and the room was stuffy and freezing cold the food was buffet style and cold the staff were lovely and couldn’t apologise enough I felt bad as byways upset such a shame when I complained to management via email I was told that I was advice kitchen was closed and their was nothing they could do apart from contact my bank !!!!! I was not happy and won’t be returning

When we entered the restaurant for breakfast a bald black guy asked if we was here for spa day then looked at me and said “I said your welcome don’t you know what welcome means” in a aggressive manor I was taken a back and bewildered didn’t really know what to say. It made me feel uncomfortable and he wouldn’t look or talk to me for the rest of the day, this is not the way I would expect a front of house staff to behave. It tainted my stay and I found it quite insulting. Me and my partner have been visiting for over a year now and this is the first time I’ve had a uncomfortable experience with your member of staff at eastwell Ashford branch of champneys

Eastwell Manor - The overall experience was disappointing. From the comments made by the restaurant staff at dinner, to the poor quality of the room, a number of items needed maintaining I.e holes in the walls, broken and missing tiles on the bathroom floor as well as the drains for the sink and shower not draining properly, as well as the mattress on the bed that clearly needs replacing. The Spa staff were amazing and the facilities were great. It's a shame the sauna wasn't working though. We paid lot for an overnight stay including treatments. I wouldn't stay there again but would recommend the spa. The gym was good but some bits of equipment also need some TLC.

I am a regular visitor to champneys Henlow, since 1997, staying a couple of nights there whenever I can.
Their treatments are amazing. Whatever they do on their in-house training scheme really works (I assume it's still done that way, it certainly has been for years!) I had 3 treatments during my last visit. Amy who did my massage the first day was great and I learnt a few things about massage from her! Dawn did me a massage on my 3rd day, and had such a great way about her, professional, warm and gave me a fabulous massage too! I slipped away in pure relaxation from both treatments.
Times have changed since I first used to go. Henlow Grange, as it was then, used to more like your original boot camp, but a luxurious one!'with the focus on losing weight, exercise and treatments to make you feel great.
People couldn't get cake, alcohol or food with many calories. There wasn't even any salt on the tables I don't think?
Now it is more of a pampering location where anything-you-want goes so things have changed, but I still find it is a wonderful place, with the most beautiful grounds surrounding it to enjoy. The food has always been great, and I am glad they switched back lunch from a served 3 course lunch to a buffet. It took up too much time of the day that could be spent in the pool, sauna, steam room, 2 indoor or the outdoor jacuzxi, gyms, classes or sunshine by the river! There's nowhere like it, and I certainly
struggle to find therapists who do
treatments so professionally (without wanting to talk endlessly!) and well, in such clean and pleasant treatment rooms/surroundings.

I had a thoroughly enjoyable and relaxing stay at Champneys Forest Mere. From start to finish, everything was perfect. The staff were friendly and attentive, and my bedroom was comfortable with a wonderfully cozy bed for a great night’s sleep.
The spa facilities were fantastic, leaving me feeling both relaxed and energised. My partner had the Lava Shell 50-minute massage and said it was absolutely incredible – highly recommended!
The restaurant food was delicious, fresh, and beautifully presented, making every meal a real treat.
Overall, a truly rejuvenating experience. I can’t wait to return in the New Year. Thank you, Champneys Forest Mere, for such a wonderful getaway!

I stayed at Mottram Hall on evening of Wednesday 17th September for a company conference. Room was adequate, but there was absolutely no hot water. I made a complaint and was told that there was hot water. I also noted that there were a number of other guests who had the same problem. The receptionist was not apologetic. The manager was not on hand to speak to. I was not offered an immediate refund or alternate room. NOT good enough.