This company is excellent! I ordered a top for my granddaughter. Because of an issue with my card expiry date ( my omission) I received 2 tops. I contacted customer services and the attention I recei... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I ordered several items from Character.com for my daughter’s Christmas list and everything arrived to Australia from the UK in great time. The quality of each item is absolutely fantastic. I acci... See more
Ordered on impulse as saw an advert on social media. Just after Xmas in the sale & arrived with 2 days. Such excellent service- I still have items I am waiting on ordered before Christmas!! Ordered 3... See more
Good quality clothing. Nice to be able to get brightly coloured clothes in my son's favourite characters rather than being stuck with dark colours and gaming themes on the high street.
Company replied
Company details
Written by the company
We sell character clothing, accessories for all your kids favourite characters from the worlds of TV, film and books, at great prices.
Contact info
Unit 5 Celtic Trade Park, SA5 4EP, Swansea, United Kingdom
- 0330 223 2564
- customerservices@character.com
- www.character.com
4.7
Excellent
26K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 35% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Good quality item for a good price.
The item was delivered quickly and safely. It is good quality and well worth the price I paid.
June 9, 2025
Reply from Character.com
Thank you for the review. It's always brilliant to hear such positive comments. I'm glad you were happy with the product.
Kind regards
Allison
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My daughter says the bottle and pencil…
My daughter says the bottle and pencil case were good but loved the bag, ideal for school with bottle holder and loads of room for books.
June 9, 2025
Reply from Character.com
Thanks so much for sharing your experience with us, I'm pleased your order arrived on time and all products matched your expectations
Kind regards
Allison
Good product well priced and quick…
Good product well priced and quick turnaround.
Was brought as a gift for a tall man, and good length for the pj bottoms - even too long for him so that's something!
June 9, 2025
Reply from Character.com
What a lovely review, thank you very much
Kind regards
Allison
Lovely mug good quality and looked…
Lovely mug good quality and looked exactly the same as the picture.Will definitely be recommending to friends
June 8, 2025
Reply from Character.com
Thank you for your review, we really appreciate this lovely feedback
Kind regards
Allison
Easy to navigate site and easy to…
Easy to navigate site and easy to design. Quick service and good quality.
May 31, 2025
Reply from Character.com
Thanks so much for sharing your experience with us, we really do appreciate it :)
Kind regards
Allison
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Quality clothing.
Delivery tracking was very helpful, I have bought from this company before and am very happy with them. Highly recommended.
June 7, 2025
Reply from Character.com
Thank you for your review, I’m delighted you're pleased with the service you have received, and I'll be sure to pass this feedback on to the relevant area. We will look forward to you visiting our website again soon :)
Kind regards
Allison
Reply from Character.com
Thank you for your review, we really appreciate your feedback!
Kind regards
Allison
Perfect experience
I loved everything about my experience. So easy and streamlined. Never ordered before, but it is so easy. So happy with the product too. My partner loved his pyjamas.
June 6, 2025
Reply from Character.com
What a great review. It's always brilliant to hear such positive comments. I'm glad you were happy with the service.
Kind regards
Allison
All items were good quality for the…
All items were good quality for the money very pleased will certainly be placing another order
Sizes I ordered 2-3 years plenty growing room 🌈
June 6, 2025
Reply from Character.com
Thank you for your review, we really appreciate your feedback!
Kind regards
Allison
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Lovely t.shirts of good quality.
May 29, 2025
Reply from Character.com
This is lovely to read and thank you for taking the time to share your review
KInd regards
Allison
Bought the James and the Giant Peach…
Bought the James and the Giant Peach t-short for my nephew. Delivery was super quick, quality of the t-shirt is high and fits to size. Nephew loved it and highly recommend the company, thank you!
May 30, 2025
Reply from Character.com
Thank you for your review, we really appreciate this lovely feedback and we will look forward to you shopping with us again.
Kind regards
Allison
A good price and very quick delivery.
June 5, 2025
Reply from Character.com
What a lovely review, thank you very much
Kind regards
Allison
Very quick delivery
June 4, 2025
Reply from Character.com
Thanks so much for sharing your experience with us, we really do appreciate it :)
Kind regards
Allison
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GREAT SERVICE AND PRODUCT
May 29, 2025
Reply from Character.com
Thank you for the review. It's always brilliant to hear such positive comments. I'm glad you were happy with the product.
Kind regards
Allison
Good quality character clothing.
Easy ordering, great communications, good prices and quality clothing. Highly recommended.
June 3, 2025
Reply from Character.com
Thank you for the review. It's always brilliant to hear such positive comments. I'm glad you were happy with the product.
Kind regards
Allison
Reply from Character.com
Thank you for your review, we really appreciate your feedback!
Kind regards
Allison
Excellent customer service
The two piece boys swimsuit was small for size. However, no quibble refund was given. Thank you
June 2, 2025
Reply from Character.com
Thanks so much for sharing your experience with us, it's great when customers take the time to let us know
Kind regards
Allison
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Prompt delivery quality hoods
May 26, 2025
Reply from Character.com
Thank you for your review, it's very kind of you!
Kind regards
Allison
Very helpful
Easy to order and very pleased with purchase. Had reason to speak with Customer Services who were very very helpful.
June 2, 2025
Reply from Character.com
Thanks for taking the time to write your review. We really appreciate you passing on your experience with our customer service and we're so glad to read that they have been able to resolve any issues you may have had.
Kind regards
Allison
great quality clothing
ordered a twin set of bluey pjs and 3 bluey t shirts for 2 yr old granddaughter ,absolutely beautiful clothes , excellent quality 👌 .
June 2, 2025
Reply from Character.com
Thank you for your review, we really appreciate your feedback!
Kind regards
Allison
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