Charcoal Clothing Reviews 

Love Charcoal clothing, ordered twice already and saving more to buy later! Such good quality fabric, some are so buttery soft! Super fast delivery, great customer support! Would recommend!

I ordered a dress 2 months ago, and I haven’t received it yet. It says it’s delivered on the app, but I can see that it’s not. Every time I try to contact them, they ghosts me. I’ve tried 10 times on mail and three times on instagram. This website is the worst!!!!

I purchased 3 items online. Delivery was surprisingly fast. Unfortunately, none of the items fit even though I follows the sizing chart. I started the exchange/return process online. My order number is not found. I’ve emailed the address listed on their website for customer service and have not gotten any reponse. This is becoming a headache and I don’t recommend this to anyone. Save yourself the trouble and buy elsewhere. I will be filing a dispute with my credit card I feel like I’ve been scammed

The worst place to order online.
Customer service is doesn’t exist. I’m still waiting for a respond in the package they recieved more than two weeks ago.
I have send multiple emails and no a single answer. I purchased the dress nearly two months ago. I am still waiting for an update if they have recieved after spending $ 680 in total.
It is absolutely disgusting how this companies charge a lot of money making you believe you are going to recieve a quality service for the money you spent. Instead you get the ignored and when they reply not apologies at all.
Avoid if you can buying from here

Here I am writing a trustpilot review hoping to get their attention! I also got the wrong size I ordered 4 and fit size 8 - huge and not flattering on me. Then I sent it back and paid $16 dollars for a label for them no never issue a refund- package has already arrived at their facility but not my money and it’s been about 3 weeks! Do not buy from this brand unless you have time and patience to deal with the wrong products and the non existent customer service!!

DO NOT WASTE YOUR TIME OR MONEY. Have had 2 awful experiences with them. 1st time they took forever to send / cancel my order. 2nd time I reordered because they offered 25% off, ordered a size 6, everything came in a size 10 and now they're taking forever to process my return/refund. You're better off ordering from SHEIN.

I ordered some clothes on December 2nd. It has now been over a month, and I still have not received my order. I have sent four emails and have only received one response so far, saying that the order is on its way. However, when I checked the tracking link, it showed that the package was never shipped from Charcoal, and the tracking link has since expired. Despite this, I keep receiving emails asking me to review my order, which I have not even received yet.

I received the Mallory Maxi Dress with visible brown splatter marks that looked like stains and did not match the dress shown online. Customer service claimed these were “natural fibre variations,” however they were very noticeable and not something a customer would reasonably expect.

I also reached out via Instagram and initially received a message apologising for the stains, which was then unsent and replaced with a generic response directing me to email customer service which felt misleading.

I paid return shipping and reordered again hoping it was a one off, only to receive the replacement with the exact same marks.

At this point, I’m extremely disappointed that a product with such visible marks is being sold as acceptable. The process was frustrating and left me out of pocket for what I believe is a product quality issue, not a customer preference. Do better

Ordered £300 of stuff on Black Friday which was lost by the delivery people before ever even leaving Australia! I emailed them & they got back to me with a gift card, but I can not repurchase the items I already bought as no longer stocked in my size and obviously no longer discounted. I responded to their email as it was a lot to spend and I was in need of new things for Christmas saying though I appreciate the gift card I would need a refund and they just haven’t replied, I’ve sent two emails now and it’s been weeks with nothing, no response at all. Do not recommend.

my order hasnt moved and they have been ignoring all my messages through instagram.
Order number
08111401571290

I ordered an item from this store first time, had to return item due to sizing issues and the post office had told me the return label for this item would be $200. My item was only $50, not even half of what that shipping return cost. No where online mentions “Return will cost more than double the amount than your item”. Doesn’t even mention pricing but whatever the case, I reached out to customer service and they completely dismissed me and just kept reiterating that consumer is paying at its own risk. There’s much better clothing brands that give you so much better options of styles as well as return options , save your money.

Charcoal Clothing has become my absolute go-to for all my office wear. Their styles are clean, professional, and most of the time, fit perfectly. The quality feels great for the price, and every order arrives quickly and well-packaged. I’ve built half my work wardrobe from them, and it never disappoints. Highly recommend for anyone wanting sharp, modern office looks.

My order took a while to be shipped but overall ok experiance

The ordered clothes were cheap quality. The packaging was cheap plastic. It feels no different than shein ordered clothes then why pay $100+ for them?
The shipping was fast. For return they charged $10 what a loss! Disappointed

Came across this brand on social media and found some nice clothing I put into my cart.
Subscribed to get 10% off my first order - no discount code in the email.
Tried to contact them to advise not only I didn't get the discount code, but some of the information regarding Store Promotions on their website is outdated.
When trying to submit my comment form to them - it wouldn't send.
I then did some research on reviews and I am glad I did as I will not continue with my purchase.

I was surprised that Charcoal’s prices are way too expensive for the quality of the brand. It used to offer more variety and with realistic pricing. It’s now a boring boutique that needs a good brighten up and a bit more variety to encourage this shopper to ever go back there again.

I bought the Briggs jeans and Morgan Jeans tall length. The length is fantastic (I’m over 6ft tall) but the quality is shocking. I ordered the Morgan ones first, the zipper was crooked but nothing else wrong so I just dealt with it. I then ordered the Briggs jeans and by accident ordered two. Both jeans had a zipper that was crooked which makes the crxtch sit funny. I returned one pair no worries and thought the other pair would be ok after wash and wear a few times. Still, looks so cheap because the fit around the crxtch is shonky.
I went back to get the Briggs jeans because the length in Morgan were so good but definitely won’t be going back for more. Bit of a waste to be honest.

The customer support team have been amazing and super responsive and helpful!
Lovely brand and lovely team! 10/10

The quality is great

Ugh. Received the Colden petite pants today and they are just so cheap and nasty. They look dreadful and fit weirdly.
Requested a return for this and another pair of gross fake satin pants that look like Temu- one was denied (final sale), and the return that was approved had $10 taken off for ‘handling’, so not a ‘full refund’ as they say in the description. You’ve been warned.