Cheapasales Reviews 53

I was able to navigate the site easily and found just the product for my needs. The payment process was also easy to use and email confirmations along with invoices were sent almost immediately.

I liked the price, it was by far the best offer.
The process of paying was really badly set out. I had to wait for instructions before I could complete the transaction. It turned out that you needed to press the 'paypal' button before pressing the 'pay' button, or whatever. It was totally confusing and the email help apologized.
The help was good too, while I think about it, but the overall experience was of incompetence.

All went smoothly. Very efficient

The team @ cheapasales were excellent in assisting me in my software purchase and after sales service.
Many thanks
Wayne

very helpful with a minor problem would defiantly deal with them again

Not reliable seller.. purchase adobe acrobat pro in 2019 and now the key is no longer valid. Ask for seller responsibilty but she claim she had provided once (which it was happened before) and no longer want settle the issue this time. How can I assure that this a legitimate key not deactivated after certain period of time?

Seller told me to login logoff every 7 days to trick adobe program. Have purchased this one with money and they told me to this. Will report this to adobe. UNBELIEVABLE!! Just get from other source. Don't go here!

other website they have is software site.. BE AWARE!!

I purchased perpetual licence for Adobe Acrobat Pro 2017 for 2 PCs. The price for 2 PC licence was $600 when retail price for 1 PC was $721. The 'lifetime' gave me the impression that I can use the serial number anytime and it should work.

Anyway, I installed one on my work PC right away and tried to install the second one on my home desktop after 13 months. The serial number didn't work. I contacted Cheapasales support and Wendy replied that the serial numbers were to be used within 30 days of purchase, not 13 months. Although her tone was rude and there was no such instruction at the time of purchase, she immediately gave me a new serial number that actually worked. Wendy explained that these are OEM licences which is why they are so cheap. I didn't realise I was buying a licence that would only work on my current PC and when I buy a new PC (which I have to do every 2 years for work), the licence wouldn't work. Had I known this at the time, I wouldn't have bought this software.

I contacted Adobe directly with all the details to see if they can help me. They replied (and I have it in writing), "As our representative explained, your Adobe application recently ran a self-test to verify if it is genuine. This testing has determined that the application on your computer is not properly licensed, and is not a genuine Adobe product. The application has an invalid serial number and/or the software contains unauthorized modifications that are associated with counterfeit products."

The Cheapasales website states that, "We are committed to supplying legal and legitimate software and offer a full money back guarantee." So I asked Wendy to a full refund since I have in writing from Adobe that the serial number is associated with counterfeit products.

Wendy finally refunded partial amount on the basis that, since I had used the program for 14 months, she deducted $347 ($24.786 per month!) as if I was using the Adobe DC subscription (which I currently pay AU$14.51 per month) and refunded me the remaining $252. I again asked Wendy to refund me the full amount as advertised on her website and mentioned that I did not purchase a subscription based product (which is far better than the desktop version - comes with 100 GB cloud storage) from her so she had no right to charge me that. She did not change her mind.

So make sure the software you are buying here is the best value for you. What happens if you have to completely reset your computer, your computer dies and you get a replacement computer, or you buy a new computer. They now sell Adobe Acrobat 2020 where it says "perpetual retail" so ask if you can install it in a new computer when the time comes.

Very frustrated at first when I could not get the Adobe software to work. The download instructions are very different to what actually has to be done. Wendy from customer service was very patient and helpful and I was able to get everything working properly with her help.

Fast, easy and discounted Kapersky internet security software. instant licence key after payment. Would have no issue with buying from them again

I'm always a little wary of stores that have significantly cheaper prices so I called up and spoke to the guys there and was convinced enough to buy Acrobat.
Bought the Mac version instead of the Windows version so the licence wouldn't work, yeah oops. Rang them again and no problem, sorted with a new licence within 24 hours.

Purchased code for Norton software - which was rejected by Norton install as invalid code. Sent email to Cheapasales asking for valid code or refund, received no reply. Have since gone to reliable retailer. Don't have time deal with dodgy dealers or to resolve issues.

Needed product. Paid at a great ptice and item was delivered promptly. Satisfied customer.