CheapCaribbean Reviews 

Most dishonest company ever, i have been struggling for almost 2 years to get either credit, or get an answer
emails, phonecalls, every agent takes more money off, penalties after penalties, send them documentation why could not travel due to car accident, hundreds of pages from the hospital, and those people are the biggest FRAUD ever

Don’t use cheap Caribbean. They change your flight reservations at the last minute which will cause you a headache tying to plan your vacation. They do it to make more Money on your flights. You pick seats together and pay for upgrades then you don’t get them and they won’t refund you for the flight upgrades you pay for.

Cheap Caribbean is a nightmare to work with. We recently tried to cancel (with insurance) 2 of the 6 people scheduled for a trip. Instead, the CC “agent” cancelled our entire reservation that we’ve had since February. After four calls, supposedly the problem has been kicked up to something called “level 2” and we were promised that someone would get back to us in three days. No one has contacted us. We don’t know if the problem is even being worked on. We contacted the resort independently who were the ones who told us the entire reservation had been cancelled. Oh, wait, CC had just sent them a reservation - for ONE night only. Where are we supposed to stay after that? The resort quoted us prices that were well above the discount we’d gotten through CC in February. Now we have no idea what’s going on and cannot get anyone at CC to respond other than the first level of agents who say they have no way to fix the problem and we just have to wait until someone from the mysterious “level 2” decides to call us. Do we cancel our dog sitting reservations? Should we go ahead and get our COVID tests? No one knows

Absolutely the worst. We had to cancel and re-book our trip due to COVID and continuously got the runaround from them. First it was we just had to be-book our trip by a certain date, then it was travel by that date. Then we were told we had a hotel and airline credit SEPARATELY - so we paid additional money because the hotel was now more expensive, and when we tried to use the remaining airline credit - was told that it was actually a Cheap Caribbean credit (So should never had paid the hotel upcharge). Spend over 2 hours on the phone with them multiple times...

DO NOT USE - total waste of time.

I BOOKED A TRIP FOR FEB 2022 TO MEXICO. I PAID FOR NONSTOP FIGHTS AND THEY ARE ALLOWING THE AIRLINE TO CANCEL YOUR FLIGHTS AND ADD ON STOPOVERS TO FILL THERE PLANES. HAVE BEEN ON HOLD FOR HOURS AND NO PERSON TO SPEAK TO. WAS TOLD TO USE CHAT LINE AND HUNG UP FILLED IN MY INFO AND IT CANCELLED CHAT AND TOLD ME TO CALL BECAUSE THEY HAD TO MANY CALLERS. PLEASE DO NOT USE THIS SERVICE. THEY ARE TERRIBLE POST COVID. CALL A TRAVEL AGENT YOU KNOW LOCALLY AND USE THEM BECAUSE THEY CAN NOT HANDLE THINGS.

Cancelled a trip due to covid in 2020. They won't allow us to use partial credit. 614$ credit must be used all at one or it will be lost and only can be limited to one person. Customer service is very slow. Took 3 hours to use credit and lose 300$ in the process. BEWARE DO NOT USE

Like so many others we had to make changes to travel due to Covid last year. Travel credits were offered however a large sum was taking from the initial booking amount and was said to be a cancellation fee from airline. However airlines have stopped collecting these fees given current issues. Multiple phone calls with many different answers.. promised return phone calls never happened. Promised email correspondence never arrived and no transparency in regards to these fees. Airline says they were not collected. CC will not let me speak with supervisor. As part of their phone tree one of the options is to press #4 to contest travel credit amount or #5 contest refund amount.. Both of these options result in the phone call being disconnected instantly. I have used this company in the passed and had been satisfied however it is clear that they have overextended themselves during the travel disruptions of covid and have turned to unethical/illegal practices to retain funds.

I just booked a trip to the Bahamas from New York I decided to cancel it 2 Days Later and they only gave me $500 credit towards my next vacation. I lost $1,600 I will never give them business again horrible horrible experience. I recommend. Orbitz

UPDATE-Whew was I mad about this! I called back yesterday and learned that a travel voucher is not so bad after all. Why? Because the cost of the trip is returned and can be used at ANY location that they offer within 13 months. The customer service representative was very empathetic with my situation and made every attempt to make things better. Although a refund would have been better, plan B is workable and I appreciate the efforts made by customer service!

I would like to start off and say please do not book with cheap Caribbean. The customer service I was given was absolutely terrible!! To give you insight on the matter. Our customer service rep was Janyse had stated she would switch our transport to and from the hotel a day later (which she did not). We landed at our destination and nothing was in order. She was supposed to give us a call back to confirm that our flight back was reinstated. Along with getting us a refund for the day we had not been at the hotel(which we paid for). We were on the phone with customer representatives for a total of 18 hours. Back and forth and no resolution. Additionally, we had called and a customer service representative had stated and I quote “ maybe you should loose that attitude”. Mind you, I have been very frustrated with the entire situation and had tried to hold my composure. But we had been trying to contact a supervisor and no one would transfer us. That customer service representative then proceeded to drop the call on us. Overall it was a terrible experience dealing with cheap Caribbean and I will never travel with them ever again. We had travel protection and all. Please do not take what I have stated above with a grain of salt! The company’s customer service is truly terrible!

DO NOT USE THIS COMPANY FOR ANY TRAVEL NEEDS!!!!!!!!!
We have been continually lied to and dismissed by this company for over a year and a half regarding a trip scheduled and canceled in April of 2020. We were set to travel in April of 2020 when, because of the pandemic, had to cancel our plans. Because of the circumstances we were comfortable with Cheap Caribbean giving us credit for our trip, as we hoped to do the trip at some point in the future. We continued to communicate with the company regarding how long the credit would be good for, alternatives, etc. Multiple calls to the company with multiple representatives let us know that we had an airline credit and a trip credit. In the spring of 2021, we decided to utilize our credits by traveling to the US Virgin Islands as we are not comfortable traveling internationally at this time. They informed us that we had to travel with our original air carrier (which was a CANADIAN airline, we live in the UNITED STATES). The borders have been closed so we were unable to travel to Canada to use the credit with this specific airline. We booked the trip with our 'travel' credits and had to pay additionally out of pocket for the airfare for the trip. We were informed by Cheap Caribbean that WestJet has our air credits. We contacted WestJet to find out our options for usage given that we are unable to travel to Canada to use their airlines. WestJet informed us that Cheap Caribbean has our credits/money and they cannot help us directly. Upon speaking to various representatives for hours, conference calls between the airline and the company, emails and promises of call back - the company is not refunding our credits, not allowing us to book a flight through them with the SPECIFIC airline they SAY we have to use due to them having our credits. The only option they are giving us is to book ANOTHER trip with them to a Caribbean location (even though WestJet flies to US destinations). They have STOLEN $1600 dollars from us with no recourse, no options and no care. We have already worked to use our credits with them, were told LIES about being able to use our air credit, and have continued to LIE to us regarding who has our money. This will be posted on every review website and reported to every agency possible. DO NOT USE THESE CROOKS THEY WILL STEAL YOUR MONEY, NOT COMMUNICATE, NOT ASSIST, AND YOU WILL WASTE YOUR LIFE TRYING TO GET ANY RESOLUTION.

We purchased our ticket before COVID, but of course everything was closed down when it was time for us to travel. They wouldn't give us a refund, and only extended our credit to December 15, 2021. Well, there is still COVID, so I asked to have our credit extended or refunded because we won't be able to travel before then, and there are still too many restrictions. However, they said no way, we are keeping your money. I think they could handle this better.

As I sit and wait for someone (a representative) in post-travel to pick up (been on hold over 90 minutes), I will write my review. I don't know what happened to this company, however, customer service is horrendous!!!! I have been trying to get promised travel credits added to my trip and all I get is the run around and long wait times. I have been trying to get this straightened out since May and still no help. I so regret booking my trip with them. I don't trust them. Also seems to be outsourcing work to other agencies. If you do go on a trip and need to speak with someone because of an issue...I don't think that you would be able to get in touch with anyone, which is frightening. I once loved this company, now I am certain I will not utilize their services ever again.

If you are reading this review before you purchased a package from CheapCarribean.com, don’t do business with them. The company offers you a good deal package, goes all the way to get your money, sells you protection plan in case you need to cancel or change, but cancelling your trip and receive your money back is not possible. My 83 years old mother purchased a package during COVID pandemic with protection plan. She called company before purchasing to confirm she can make changes or cancel. She explained that due to her age and health conditions she needs to have ability to cancel and she was assured by the business that she can do it any time. She paid over $2800 as a deposit. 10 days later, her doctor advised her not to travel, and she called to cancel. Now I will describe multiple phone calls, emails and interaction with the company to cancel this package. 1) my mother called to cancel. Customer service said they are not refunding airfare, they are not refunding cost of the protection plan, but we will receiving net credit (points for future travel) worth $400. 2)we called airline directly, and asked if it’s even legal to not refund airfare and can we cancel this airfare directly with the airline. The airline customer service cancelled the airfare and assured us that all airfares are refundable, can be cancelled any time during pandemic. However, the airline will have to return funds to the company who paid for the tickets. 3) we called cheapcarribean.com again. Now, we have airfare cancellation and email communication from the airfare. We are requesting to cancel the package and receive our money back. Customer service accepts the airfare cancellation, and adds airfare cost as points to future travel. Now we have $2400 worth of points . 4) we called again and again asking to get our money back. The only respond we get is ‘it is company policy’ not to refund customers in form of funds. 5) once during my multiple phone calls someone suggested to write an email to headquarters, attach doctors note and ask to cancel package for refund. We sent email, which returned with the message that mailbox is not monitored. 6) we filed report with consumer protection agency,

Pls be aware. Do not use. They say they give back future travel credits but every agent says a different amount. In the end, the customer loses money and they just take all your money giving you back barely anything. Long hold times, cannot be trusted. I have email correspondence with them of my travel amount but they do not honor it. They just say that the agent misinformed me.Beware!!!

They are a rip off! I had to cancel my trip do to Covid. They said they would credit my account back the money. It’s been almost 2 months now. When I tried to email them or call them they blocked my email and phone #... Don’t add on extras either because you don’t get them.

We had a trip planed for Barbados 8/17/21 -8/21/21 for hubbys 60th bday. AA cancelled our flight out Tuesdy CC never notified us. We had to end up book a extra day to fly out earlier. We paid for transportation, got a email/conformation #. Get to Barbados and the company they sent in the email has no record of us. After two hours we decided to pay for transportation to the hotel. Come to find out they send us the wrong transportation company in the confirmation letter, which I still have. Get to the hotel the Fairomont Royal Pavallion at 650 per night and they have absolutely no reservation under me or my husbands name. FOR 3 WHOLE HOURS WE HAD TO SIT OUT IN THE HEAT AND MULTIPLE PHONE CALLS, to try and find out what happened. Once again CC sent us a reservation that did not exist, but yet that had our money. Finally after 3 hours the hotel staff was able to track down confirmation for payment. NEVER EVER AGAIN WOULD I USE CC AGAIN!!! It is totally impossible to get to a live person. And they tell yo story after story...Just all lies, after they have your money. I WOULD NEVER RECOMMEND THIS TRAVEL COMPANY TO MY WORST ENEMY!!!

I would give zero stars if that was an option. DO NOT use this travel company! We had Covid-related cancellations and they are making it virtually impossible to access my flight credits. The paperwork clearly states that flights can be released and booked directly with the airlines but the "release" procedure doesn't seem to exist. Long wait times and lots of double talk.

Horrible company, never do business with them. Booked vacation, due to covid it was cancelled. We called to rebook early this year, using our voucher. They said we were reserved and paid for. We leave tomorrow for our trip for one week. CC sent an email 2 days before we leave claiming we had a balance due and were cancelling our reservation. We called them & found out they never applied our voucher. They said they would and would TRY to have it done by the time we leave. Called today, they said we still have a balance due of $50 and an overpayment of $119. They want us to pay the $50 and they want to give us a voucher for the $119. We will never use them ever. We are still trying to resolve our issue. Our flight leaves at 8am tomorrow and my husband has been on the phone with them all morning today. He just got disconnected (for the 4th time) and has to call them back. Do yourself a favor, use Apple. These folks at CC are NOT reputable. I have never had so much trouble in my life. It is Friday at 12:14 & we still do not know if we have a vacation tomorrow. Really? Not professional at all.